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Manual updates

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Hello mcsmelinda, :)

If you can update the database within the program, or type and run the following command in start | run:

mbam.exe /update

, then that's good. Otherwise, another method of getting the most recent database is copying from another computer which has MBAM (most likely from your licensed one)-

ISSUE: I need to get the latest database onto a computer that cannot access the Internet.

SOLUTION: You can manually copy the database from a working computer using a flash drive or CD onto the infected PC. Our database file is stored in the following locations.

* Windows XP and 2000

* C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref

* Windows Vista and Windows 7:

* C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref

(The above quotes from the topic Common Issues, Questions, and their Solutions)

If you have further questions, please ask it here and state the symptom that you cannot update the database (eg any error codes). As a paying customer, you can also contact the help desk at support@malwarebytes.org or via here for a prioritized support. Please remember to quote your cleverbridge Reference Number from the confirmation e-mail when requesting assistance.

Thank You :)

PS Please use the "ADDREPLY" t_reply.gif button at bottom of forum window instead of other ones when you start replying. :(

Edit - adding a command line parameter for update, and sentence editing as the admin has spilt this conversation to this right place :)

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