MBAM wont start..........

[gautam7]

Hi everybody i m using the free version of MBAM. Today as i started the MBAM by clickind the shortcut in desktop an error masage appeared and said the program have been moved. then i tried to uninstall the program i get a massage that the program have already been uninstalled. i then run mbar-clean.exe and rebooted and installed the program again, rebooted but again i encountered an error masage when tried to run the program

MBAM_ERROR_LOAD_DATABASE(0,5).

Can anybody suggest what is going in here.

I m using windows 7 64bit. other security program i use are Avast 5 free, Super anti spyware( free), spyware blaster (free) and MBAM (free)

with regards

Gautam

[noknojon]

Hi -

Please follow these steps and see if that fixes the problem -

Show Hidden Files and Folders in Windows Vista and Windows 7:

• Click on the Start button and select Computer
  
• Press the Alt key on your keyboard and click on Tools
  
• Select Folder Options
  
• Click the View tab and make sure that Show hidden files and folders is selected under Hidden files and folders
  
• Next, uncheck the box next to Hide protected operating system files (Recommended)
  
• Then, uncheck the box next to Hide extensions for known file types
  
• Click Apply then click OK
  

Then go to C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware and delete rules.ref.

Once you've done that, start MBAM and when it shows the error and asks to update, let it do so and see if that corrects it.

Reset Hidden Files and Folders in Windows Vista and Windows 7:

• Click on the Start button and select Computer
  
• Press the Alt key on your keyboard and click on Tools
  
• Select Folder Options
  
• Click the View tab and make sure that Do not show hidden files and folders is selected under Hidden files and folders
  
• Next, check the box next to Hide protected operating system files (Recommended)
  
• Then, check the box next to Hide extensions for known file types
  
• Click Apply then click OK
  

Thank You -

[gautam7]

Hi -

Please follow these steps and see if that fixes the problem -

Show Hidden Files and Folders in Windows Vista and Windows 7:

• Click on the Start button and select Computer
  
• Press the Alt key on your keyboard and click on Tools
  
• Select Folder Options
  
• Click the View tab and make sure that Show hidden files and folders is selected under Hidden files and folders
  
• Next, uncheck the box next to Hide protected operating system files (Recommended)
  
• Then, uncheck the box next to Hide extensions for known file types
  
• Click Apply then click OK
  

Then go to C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware and delete rules.ref.

Once you've done that, start MBAM and when it shows the error and asks to update, let it do so and see if that corrects it.

Reset Hidden Files and Folders in Windows Vista and Windows 7:

• Click on the Start button and select Computer
  
• Press the Alt key on your keyboard and click on Tools
  
• Select Folder Options
  
• Click the View tab and make sure that Do not show hidden files and folders is selected under Hidden files and folders
  
• Next, check the box next to Hide protected operating system files (Recommended)
  
• Then, check the box next to Hide extensions for known file types
  
• Click Apply then click OK
  

Thank You -

[/q

this worked. thank you Noknojon.

[noknojon]

No Problem -

Always happy to help -