MBAM Freezing Win7

[vmboucher]

My pc is freezing at the same file during MBAM scan. Whenever it reached cliconfg.dll, it freezes. I tried limiting the scan to that file and it completes, however it will not complete a scan of the "Windows - System 32" folder.

I ran scans from AVG 9.0, with no problems, and not infections. I have a win7 64 bit machine. MBAM 1.46

[noknojon]

Hi vmboucher -

Try this method to reinstall a fresh copy of the program - Then make sure you check for updates when finished -

To Fully Remove and Reinstall a Fresh New Copy of Malwarebytes - Read Carefully

Windows Vista and Windows 7:

• Click on the Start button and select Control Panel
  
• Click on Programs and Features
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important !
  
• Download and run mbam-clean.exe from here
  

It will ask to restart your computer, please allow it to do so, very important

After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here

Note: You will need to reactivate the program using the license you were sent via email if using the Pro version only

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now reset any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications.

You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

Thank You -

[vmboucher]

Hi vmboucher -

Try this method to reinstall a fresh copy of the program - Then make sure you check for updates when finished -

To Fully Remove and Reinstall a Fresh New Copy of Malwarebytes - Read Carefully

Windows Vista and Windows 7:

• Click on the Start button and select Control Panel
  
• Click on Programs and Features
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important !
  
• Download and run mbam-clean.exe from here
  

It will ask to restart your computer, please allow it to do so, very important

After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here

Note: You will need to reactivate the program using the license you were sent via email if using the Pro version only

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now reset any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications.

You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

Thank You -

ok did that. Same problem. MBAm hangs on cliconfg.dll.

[vmboucher]

ok got it to go. found info in other post about exclusions for win7 running AVG.

After that was done, MBAM ran, stopped on cliconfg.dll for awhile, seemed to be locked, but then completed scan.

[noknojon]

Hi -

Glad you got it going - Those exclusions were listed You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it in that bottom line -

We must make them more open , but we do list them in every second posting in this area -

Drop back if you have other problems -

Regards -

EDIT - Quick info on that dll you listed -

File Name: cliconfg.dll

Product Name: Microsoft SQL Server

Company Name: Microsoft Corporation

SQL Client Configuration Utility DLL

Company : Microsoft Corporation