I have a virus the MBAM can't find...

Hal1234 · July 11, 2010

Hello -

After wasting all day trying to get rid of a virus, I'm turning to this forum as a last attempt at cleaning out my system before formatting the drive. Malwarebytes, McAfee, and Spybot all tell me my system is clean, but periodic popups are still running. Here is the log, as requested. GMER causes my computer to restart if I do a full scan.

Thanks for any help,

Hal.

Last MBAM log that found anything:

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 4298

Windows 5.1.2600 Service Pack 3

Internet Explorer 8.0.6001.18702

7/9/2010 7:02:58 PM

mbam-log-2010-07-09 (19-02-58).txt

Scan type: Quick scan

Objects scanned: 174366

Time elapsed: 15 minute(s), 34 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 4

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

C:\Documents and Settings\hal\Local Settings\Temp\QwYT.exe (Trojan.Downloader) -> Quarantined and deleted successfully.

C:\Documents and Settings\hal\Local Settings\Temp\16.tmp (Rootkit.TDSS) -> Quarantined and deleted successfully.

C:\Documents and Settings\hal\Local Settings\Temp\1A.tmp (Rootkit.TDSS) -> Quarantined and deleted successfully.

C:\Documents and Settings\hal\Local Settings\Temp\Fvrm.exe (Trojan.Downloader) -> Quarantined and deleted successfully.

DDS (Ver_10-03-17.01) - NTFSx86

Run by Hal at 19:57:27.14 on Sat 07/10/2010

Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_05

Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2045.1280 [GMT -7:00]

AV: McAfee VirusScan *On-access scanning enabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}

FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}

============== Running Processes ===============

C:\WINDOWS\system32\nvsvc32.exe

C:\WINDOWS\system32\svchost -k DcomLaunch

svchost.exe

C:\WINDOWS\System32\svchost.exe -k netsvcs

svchost.exe

C:\WINDOWS\system32\spoolsv.exe

svchost.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\McAfee\SiteAdvisor\McSACore.exe

C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe

c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe

c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe

C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe

C:\Program Files\McAfee\MPF\MPFSrv.exe

C:\Program Files\Microsoft LifeCam\MSCamS32.exe

C:\WINDOWS\system32\PnkBstrA.exe

C:\WINDOWS\system32\PnkBstrB.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\svchost.exe -k imgsvc

C:\Program Files\Viewpoint\Common\ViewpointService.exe

c:\PROGRA~1\mcafee.com\agent\mcagent.exe

C:\WINDOWS\system32\SearchIndexer.exe

C:\Program Files\Intel Audio Studio\IntelAudioStudio.exe

C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe

C:\WINDOWS\vVX3000.exe

C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe

C:\WINDOWS\system32\RUNDLL32.EXE

C:\Program Files\iTunes\iTunesHelper.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

C:\Program Files\SEC\Natural Color Pro\NCProTray.exe

C:\Program Files\Windows Desktop Search\WindowsSearch.exe

C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe

C:\WINDOWS\system32\wuauclt.exe

C:\WINDOWS\System32\svchost.exe -k HTTPFilter

c:\PROGRA~1\mcafee\msc\mcshell.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\WINDOWS\system32\SearchProtocolHost.exe

C:\Download\Virus Removal Stuff\dds.scr

============== Pseudo HJT Report ===============

uInternet Settings,ProxyServer = http=127.0.0.1:5555

uInternet Settings,ProxyOverride = <local>;*.local

uURLSearchHooks: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll

BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan\scriptsn.dll

BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll

BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll

BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.5.5126.1836\swg.dll

BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\progra~1\mcafee\sitead~1\mcieplg.dll

BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll

TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll

TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"

uRun: [igndlm.exe] c:\program files\download manager\DLM.exe /windowsstart /startifwork

mRun: [intelAudioStudio] "c:\program files\intel audio studio\IntelAudioStudio.exe" TRAY

mRun: [sigmatelSysTrayApp] sttray.exe

mRun: [RemoteControl] "c:\program files\cyberlink\powerdvd\PDVDServ.exe"

mRun: [VX3000] c:\windows\vVX3000.exe

mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 8.0\acrobat\Acrotray.exe"

mRun: [Adobe_ID0EYTHM] c:\progra~1\common~1\adobe\adobev~1\server\bin\VERSIO~2.EXE

mRun: [mcagent_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey

mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k

mRun: [LifeCam] "c:\program files\microsoft lifecam\LifeExp.exe"

mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup

mRun: [nwiz] nwiz.exe /install

mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit

mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime

mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\ncprot~1.lnk - c:\program files\sec\natural color pro\NCProTray.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\window~1.lnk - c:\program files\windows desktop search\WindowsSearch.exe

IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL

DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab

DPF: {001EE746-A1F9-460E-80AD-269E088D6A01} - hxxp://site.ebrary.com.ezproxy1.lib.asu.edu/lib/asulib/support/plugins/ebraryRdr.cab

DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} - hxxp://www.musicnotes.com/download/mnviewer.cab

DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://photo2.walgreens.com/WalgreensActivia.cab

DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase6662.cab

DPF: {6F750202-1362-4815-A476-88533DE61D0C} - hxxp://www.kodakgallery.com/downloads/BUM/BUM_WIN_IE_2/axofupld.cab

DPF: {6F750203-1362-4815-A476-88533DE61D0C} - hxxp://www.kodakgallery.com/downloads/BUM/BUM_WIN_IE_2/axofupld.cab

DPF: {82774781-8F4E-11D1-AB1C-0000F8773BF0} - hxxps://transfers.ds.microsoft.com/FTM/TransferSource/grTransferCtrl.cab

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab

DPF: {CAFEEFAC-0014-0002-0004-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab

DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab

DPF: {CAFEEFAC-0015-0000-0009-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_09-windows-i586.cab

DPF: {CAFEEFAC-0015-0000-0010-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_10-windows-i586.cab

DPF: {CAFEEFAC-0015-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_11-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab

DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

TCP: {3D1A1799-FEDB-4A29-96D9-C96BFE38B292} = 68.105.28.11,68.105.29.11

Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll

Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll

SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

SSODL: yeladufah - {c0475f37-2cd9-49b4-af8b-8a445a8a548c} - c:\windows\system32\lupujuye.dll

STS: mujuzedij: {c0475f37-2cd9-49b4-af8b-8a445a8a548c} - c:\windows\system32\lupujuye.dll

SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll

Hosts: 127.0.0.1 www.spywareinfo.com

============= SERVICES / DRIVERS ===============

R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2009-1-12 214664]

R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\mcafee\siteadvisor\McSACore.exe [2009-1-13 93320]

R2 McProxy;McAfee Proxy Service;c:\progra~1\common~1\mcafee\mcproxy\mcproxy.exe [2009-1-12 359952]

R2 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~1\mcshield.exe [2009-1-12 144704]

R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2007-10-25 24652]

R3 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe [2009-1-12 606736]

R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2009-1-12 79816]

R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2009-1-12 35272]

R3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2009-1-12 40552]

S2 DPPSUSB;DPPSUSB.Sys Sony DPP-SV77 USB Digital Photo Printer Driver;c:\windows\system32\drivers\DPPSUSB.sys [2006-6-28 15872]

S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-1-29 135664]

S2 PEVSystemStart;PEVSystemStart;c:\combofix\PEV.cfxxe [2010-7-10 256512]

S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2009-1-12 34248]

=============== Created Last 30 ================

2010-07-11 02:19:20 0 d-s---w- C:\ComboFix

2010-07-11 02:03:52 0 d-sha-r- C:\cmdcons

2010-07-11 01:57:20 98816 ----a-w- c:\windows\sed.exe

2010-07-11 01:57:20 77312 ----a-w- c:\windows\MBR.exe

2010-07-11 01:57:20 256512 ----a-w- c:\windows\PEV.exe

2010-07-11 01:57:20 161792 ----a-w- c:\windows\SWREG.exe

2010-07-10 19:10:16 0 ----a-w- c:\documents and settings\hal\defogger_reenable

2010-07-10 17:41:21 0 d-----w- c:\docume~1\hal\applic~1\Windows Search

2010-06-29 02:45:42 220 ----a-w- c:\documents and settings\hal\ao_attr.err

2010-06-23 02:28:25 0 d-----w- c:\program files\iPod

2010-06-20 01:18:42 0 ----a-w- c:\windows\Inikuvahohilofe.bin

2010-06-20 01:18:42 0 ----a-w- c:\windows\Fgafu.dat

2010-06-18 18:52:06 3249 ----a-w- c:\windows\system32\wbem\Outlook_01cb0f17591ca9ca.mof

==================== Find3M ====================

2010-07-10 18:27:42 1984 ----a-w- c:\windows\system32\d3d9caps.dat

2010-05-18 23:35:16 91424 ----a-w- c:\windows\system32\dnssd.dll

2010-05-18 23:35:16 107808 ----a-w- c:\windows\system32\dns-sd.exe

2010-05-06 10:41:53 916480 ----a-w- c:\windows\system32\wininet.dll

2010-05-02 05:22:50 1851264 ----a-w- c:\windows\system32\win32k.sys

2010-04-20 05:30:08 285696 ----a-w- c:\windows\system32\atmfd.dll

2008-08-29 04:31:29 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008082820080829\index.dat

============= FINISH: 19:58:43.54 ===============

Attach.zip

Elise · July 11, 2010

Hello ,

And My name is Elise and I'll be glad to help you with your computer problems.

I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications.

-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.

Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:

Please download OTL from one of the following mirrors:
- This is THE Mirror
[*]Save it to your desktop.
[*]Double click on the icon on your desktop.
[*]Click the "Scan All Users" checkbox.
[*]Push the button.
[*]Two reports will open, copy and paste them in a reply here:
- OTListIt.txt <-- Will be opened
- Extra.txt <-- Will be minimized

Please download GMER from one of the following locations and save it to your desktop:

Main Mirror
This version will download a randomly named file (Recommended)
Zipped Mirror
This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.

Disconnect from the Internet and close all running programs.
Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.
GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
Now click the Scan button. If you see a rootkit warning window, click OK.
When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
Click the Copy button and paste the results into your next reply.
Exit GMER and re-enable all active protection when done.

-- If you encounter any problems, try running GMER in Safe Mode.

-------------------------------------------------------------

In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply

A detailed description of your problems
A new OTL log (don't forget extra.txt)
GMER log

Hal1234 · July 11, 2010

Hello -

I have attached the files requested below. GMER was originally causing my computer to crash, but has run successfully now for everything except the files sweep. I will try to run the files sweep again, is the data from that sweep definitely needed? The files sweep was running so slow (after 10 hours...) that it would have taken the rest of the week to let it finish.

The symptoms of my problem at this point are limited, I am occasionally getting Google re-directs to a fixed set of pages, but it doesn't always happen. I'm also getting occasional pop-up pages, even when not navigating at other sites. My main concern is that a few days ago I definitely caught a list of problems, including "root kits", which were supposedly removed, but MBAM, Spybot, and McAfee all say my system is clean. Since My computer still definitely has something wrong with it, I'm concerned that something less obnoxious but more sinister could still be there.

Thanks for your help!

Hal

SCANS.zip

Elise · July 12, 2010

Hello again,

Your logs are fine this way.

Please post me also combofix's log (your log shows you have run it). It can be found at c:\combofix.txt or c:\log.txt

Hal1234 · July 12, 2010

Hi -

It looks like I've been caught breaking the rules.

When I ran ComboFix, it crashed not long after the recovery console installation. I cannot find any log files that it left behind (I looked for ComboFix.txt, and *.log, and couldn't find anything). Is there another name? Should I try running it again?

Thanks,

Hal

Elise · July 12, 2010

Please try running it again.

COMBOFIX

---------------

Please download ComboFix from one of these locations:

Bleepingcomputer
ForoSpyware

Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
Double click on Combofix.exe and follow the prompts.
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, or if you are running Vista, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

Hal1234 · July 13, 2010

Hi -

ComboFix still won't run without causing a blue screen - should I run it in safe mode?

Thanks,

Hal

Elise · July 13, 2010

Yes, please try to run it in safe mode.

Hal1234 · July 13, 2010

Hi -

Okay, it seems to have run correctly in safe mode, though after "detecting root kit activity" and restarting my computer, my McAfee somehow reactivated itself (it was off when I stared the program in safe mode...) and was apparently active while it was operating (I told McAfee to "allow" several registry edits). The log is attached.

Thanks,

Hal

ComboFix.zip

Hal1234 · July 13, 2010

Hi -
Okay, it seems to have run correctly in safe mode, though after "detecting root kit activity" and restarting my computer, my McAfee somehow reactivated itself (it was off when I stared the program in safe mode...) and was apparently active while it was operating (I told McAfee to "allow" several registry edits). The log is attached.
Thanks,
Hal

One thing I forgot to metnion - at some point in this process, before ComboFix was run, Windows started teling me that I needed to "Re-Activate".

Hal

Elise · July 13, 2010

Hello again, that took out a nasty rootkit. Please consider the following information first.

BACKDOOR WARNING

------------------------------

One or more of the identified infections is known to use a backdoor.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the infection has been identified and cleaned, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.

Do you still get the "reactivate" message? This can be caused by severe infections. If you still get the message, try to reactivate.

CF-SCRIPT

-------------

We need to execute a CF-script.

Close any open browsers.
Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
Click Start > Run and in the box that opens type notepad and press enter. Copy/paste the text in the codebox below into it:

DDS::
uInternet Settings,ProxyServer = http=127.0.0.1:5555
uInternet Settings,ProxyOverride = <local>;*.local

Save this as CFScript.txt, in the same location as ComboFix.exe

Refering to the picture above, drag CFScript into ComboFix.exe

When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.

Hal1234 · July 14, 2010

Hello -

Based on your reply, I will do a new install - I guess I have to upgrade to Windows 7 at some point anyway. I'd like to by an SSD and do a fresh Windows install on it - am I running any risks of infection on it if I copy files (i.e. pictures, data, some executables) from the current hard drive to the new one, and then format the old one? What do I need to do to ensure I don't corrupt my new installation?

Thanks a lot for your help,

Hal

Elise · July 14, 2010

Hi Hal,

You can backup data, however, if you want to be sure, better is to first make sure your computer is clean, then copy your data to another drive and then format this drive. That way you are absolutely sure you do not reinfect your new installation with your backed up date.

If you are OK with this, please continue with the steps from my last post.

Hal1234 · July 15, 2010

Hello -

Okay, done. What's next?

Thanks!

Hal

log_ComboFix_CfScript.zip

Elise · July 15, 2010

Hi Hal,

UPDATE JAVA

------------------

Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:

Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
Look for "JDK 6 Update 21 (JDK or JRE)".
Click the "Download JRE" button to the right.
Select your Platform: "Windows".
Select your Language: "Multi-language".
Read the License Agreement, and then check the box that says: "Accept License Agreement".
Click Continue and the page will refresh.
Under Required Files, check the box for Windows Offline Installation, click the link below it and save the file to your desktop.
Close any programs you may have running - especially your web browser.

Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.

Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
Repeat as many times as necessary to remove each Java versions.
Reboot your computer once all Java components are removed.
Then from your desktop double-click on jre-6u21-windows-i586.exe to install the newest version.
If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
When the Java Setup - Welcome window opens, click the Install > button.
If offered to install a Toolbar, just uncheck the box before continuing unless you want it.

-- Starting with Java 6u10, the uninstaller incorporated in each new release uses Enhanced Auto update to automatically remove the previous version when updating to a later update release. It will not remove older versions, so they will need to be removed manually.

-- Java is updated frequently. If you want to be automatically notified of future updates, just turn on the Java Automatic Update feature and you will not have to remember to update when Java releases a new version.

Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click Ok and reboot your computer.

Now please launch MBAM, update it and run a full scan. Post me the resulting log.

Hal1234 · July 16, 2010

Hi -

Nothing was found - does this mean I'm almost done? :angry:

Thanks,

Hal

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 4316

Windows 5.1.2600 Service Pack 3

Internet Explorer 8.0.6001.18702

7/15/2010 2:21:28 PM

mbam-log-2010-07-15 (14-21-28).txt

Scan type: Full scan (C:\|)

Objects scanned: 417691

Time elapsed: 1 hour(s), 12 minute(s), 55 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

Elise · July 16, 2010

Yes, indeed. :angry:

Lets do one last doublecheck.

ESET ONLINE SCANNER

----------------------------

I'd like us to scan your machine with ESET OnlineScan

Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan
Click the button.
For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
2. Click on to download the ESET Smart Installer. Save it to your desktop.
3. Double click on the icon on your desktop.
4. Check
5. Click the button.
6. Accept any security warnings from your browser.
7. Check
8. Push the Start button.
9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
10. When the scan completes, push
11. Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  Note - when ESET doesn't find any threats, no report will be created.
12. Push the button.
13. Push

Hal1234 · July 17, 2010

Hello -

Unfortunately, ESET will not run, even after I added it to my trusted sites. Any ideas?

Thanks,

Hal

Elise · July 17, 2010

Lets just try another scan.

KASPERSKY ONLINE SCAN

-----------------------------------

Please do an online scan with Kaspersky WebScanner

Click on Kaspersky Online Scanner

You will be prompted to install an ActiveX component from Kaspersky, Click Yes.

The program will launch and then begin downloading the latest definition files:
Once the files have been downloaded click on NEXT
Now click on Scan Settings
In the scan settings make that the following are selected:
- Scan using the following Anti-Virus database:
- Extended (if available otherwise Standard)
- Scan Options:
- Scan Archives
  Scan Mail Bases
[*]Click OK
[*]Now under select a target to scan:
- Select My Computer
[*]This will program will start and scan your system.
[*]The scan will take a while so be patient and let it run.
[*]Once the scan is complete it will display if your system has been infected.
- Now click on the Save as Text button:
[*]Save the file to your desktop.
[*]Copy and paste that information in your next post.

Hal1234 · July 17, 2010

Hi -

I guess I'm not quite done.

Hal

KasperskyReport.zip

Elise · July 18, 2010

Don't worry about it, those are more like leftovers. You can just manually delete the found items, they should not give you any difficulties.

ALL CLEAN

--------------

Your machine appears to be clean, please take the time to read below on how to secure the machine and take the necessary steps to keep it clean

Please do the following to remove the remaining programs from your PC:

Delete the tools used during the disinfection:
- Click start > run and type combofix /uninstall, press enter. This will remove Combofix from your computer.
- Delete DDS, GMER (this is a random named file) and OTL.

Please read these advices, in order to prevent reinfecting your PC:

Install and update the following programs regularly:
- an outbound firewall
  A comprehensive tutorial and a list of possible firewalls can be found here.
- an AntiVirus Software
  It is imperative that you update your AntiVirus Software on regular basis.If you do not update your AntiVirus Software then it will not be able to catch the latest threats.
- an Anti-Spyware program
  Malware Byte's Anti Malware is an excellent Anti-Spyware scanner. It's scan times are usually under ten minutes, and has excellent detection and removal rates.
  SUPERAntiSpyware is another good scanner with high detection and removal rates.
  Both programs are free for non commercial home use but provide a resident and do not nag if you purchase the paid versions.
- Spyware Blaster
  A tutorial for Spywareblaster can be found here. If you wish, the commercial version provides automatic updating.
- MVPs hosts file
  A tutorial for MVPs hosts file can be found here. If you would like automatic updates you might want to take a look at HostMan host file manager. For more information on thehosts file, and what it can do for you,please consult the Tutorial on the Hosts file

[*]Keep Windows (and your other Microsoft software) up to date!

I cannot stress how important this is enough. Often holes are found in Internet Explorer or Windows itself that require patching. Sometimes these holes will allow an attacker unrestricted access to your computer.

Therefore, please, visit the Microsoft Update Website and follow the on screen instructions to setup Microsoft Update. Also follow the instructions to update your system. Please REBOOT and repeat this process until there are no more updates to install!!

[*]Keep your other software up to date as well

Software does not need to be made by Microsoft to be insecure. You can use the Secunia Online Software occasionally to help you check for out of date software on yourmachine.

[*]Stay up to date!

The MOST IMPORTANT part of any security setup is keeping the software up to date. Malware writers release new variants every single day. If your software updates don't keep up, then the malware will always be one step ahead. Not a good thing.

Some more links you might find of interest:

Miekies' prevention suggestions
So How did I get infected?
Microsoft - 'Security at home'
Calendar of Updates: See which updates have been released.
How to backup your Data with Cobian Backup:because you never know, when your harddisk might fail :wink:
Commonly Used Freeware Replacements: a nice list of freeware programs in all categories, that are regarded as useful by the users of this forum.
osalt: Find (free) open source alternatives to known commercial software.

Please reply to this topic if you have read the above information. If your computer is working fine, this topic will be closed afterwards.

Hal1234 · July 21, 2010

Hi -

Okay, I have Windows 7 going on a new install and I've transferred over most of my old pictures etc., so then I'll format the hard drive.

I've got one more question fro you though - I'd like to use Microsoft Security Essentials or Avast (I've got MSE on right now...), along with SpywareBlaster and MVPs, but your firewall link seems to be way out of date. Do you have a recommendation for a current product, paying or not, that provides a good firewall? Also, my router is from 2006, would a newer model offer any benefits?

Thanks so much for all your help.

Hal

Elise · July 21, 2010

A router (which acts as a hardware firewall) and Windows 7 inbuild firewall is sufficient. I am aware the firewall information is somewhat outdated, sorry for that. These days many have a router and I do not recommend a software firewall often since in most cases it proves more trouble than it is worth.

From a security point of view I don't think you would need a new router, however it is possible a new router will give you a better performance, however, that depends completely on your ISP.

I hope this answers your questions.

Hal1234 · July 25, 2010

A router (which acts as a hardware firewall) and Windows 7 inbuild firewall is sufficient. I am aware the firewall information is somewhat outdated, sorry for that. These days many have a router and I do not recommend a software firewall often since in most cases it proves more trouble than it is worth.
From a security point of view I don't think you would need a new router, however it is possible a new router will give you a better performance, however, that depends completely on your ISP.
I hope this answers your questions.

Okay, I'll take that under advisement. Thanks so much for all of your help, this is an excellent system you guys have!

Thanks again,

Hal

Elise · July 25, 2010

You are most welcome.

I will request this topic to be closed.

I have a virus the MBAM can't find...

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