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My daughters computer is infected with this and potentially other problems. She can not run malwarbytes because Antimalware Doctor shuts it down before it starts. She is getting various popups and notices. Her computer is running Windows Vista. I had a similar problem before and you were able to help. Can you please put me in touch with someone that can help me clean up hers?

Thanks

Terry

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Hi Terry -

Please follow these directions (as many as you can) then repost in our infected area for the experts to fix the problem -

We do not charge for this , but please be patient and you will get full help -

As we don't work on Malware removal or diagnostics in the general forums please follow these directions -

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post - Please allow at least 48 hours for a reply as the experts can get busy at times -

Also add a brief note to the experts as to your problems -

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or via Here

Always use the ADD REPLY Tab at the bottom of the page when you reply -

Thank You - :)

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