Malwarebytes Error

[Samuel3]

How do i fix this? I get this when i open MBRAM.

[Firefox]

Hello and Welcome to Malwarebytes.....

Lets start with doing a fresh re-installation of the Malwarebytes program, I will provide you with the instructions. Also make sure you are installing it as an Admin on your computer and temporarily disable your antivirus software during the install. Once you get it installed make sure you add the exceptions for Malwarebytes into your antivirus software. As you did not specify your operating system I will give you the instructions for both XP and Vista / 7....

Please try the following to see if it helps:

Windows XP:

• Click on Start and select Control Panel
  
• Open Add/Remove Programs
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.
    

Windows Vista and Windows 7:

• Click on the Start button and select Control Panel
  
• Click on Programs and Features
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.
    

NOTE: Once you have it installed enter these exceptions into your antivirus software....

Please exclude the following files from your antivirus:

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well

For Windows XP:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

For Windows Vista or Windows 7:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

For 64 bit versions of Windows Vista or Windows 7:

• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\SysWoW64\drivers\mbamswissarmy.sys
  

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE from it as well

Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:

data-cdn.mbamupdates.com

The FAQ contains examples of setting file exclusions for some known AV products

Please post back and let us know how it went.

[Samuel3]

I still got the error when i reinstalled MBRAM...

I have tried this but how do i do the exclusion things i use Eset Smart Security 4

[noknojon]

Hi -

I think you open the Setup area of the program and there is an area listed there to add exclusions there -

Thank You -

[Samuel3]

Nope :\

[Firefox]

Try following the steps listed in this Knowledge Base article at the ESET website:

How do I exclude certain files or folders from real-time scanning?

[Samuel3]

Ok you say add this

For Windows Vista or Windows 7:

* C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe

* C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe

* C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

* C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll

* C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll

* C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll

* C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref

* C:\Windows\System32\drivers\mbam.sys

* C:\Windows\System32\drivers\mbamswissarmy.sys

How? Its not in a file.

[Firefox]

Samuel3 I am not sure what you mean its not in a file..... please explain....

Each one of those files listed above had to be added to your exclusions in your antivirus software. The list gives you the name of each file and location for each file that has to be excluded..... I have bolded the files we are talking about below....

* C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe

* C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe

* C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

* C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll

* C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll

* C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll

* C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref

* C:\Windows\System32\drivers\mbam.sys

* C:\Windows\System32\drivers\mbamswissarmy.sys

[Samuel3]

OK, added, next?

[Samuel3]

I still get the error.

[noknojon]

http://kb.eset.com/esetkb/index?page=conte...d=1278502810279

Please follow these directions -

Thank You -

[Samuel3]

[noknojon]

Hi -

That shot was sent by a Moderator on the EST forum for you to follow -

Hope it helps -

Thank You -

[Samuel3]

So what do i do then?

I still get the error...

[Samuel3]

This is what i did. So i have them added.

[Samuel3]

??

[Wide_Glide]

Hello Samuel3

First are you still getting the errors

Second have you added the exclusion(Trusted Site) to the Personal Firewall as Firefox suggested in Post #2

For extra info

ESET Smart Security Personal firewall behavior and user interaction (4.x)

http://kb.eset.com/esetkb/index?page=conte...d=1278502810279

Thanks

[Samuel3]

Yes to both. It not even the Anti virus/Firewall anyway.

[Samuel3]

??

[gtyhfy]

Hello Samuel3,

Please answer the question that exile360 asked in his post next page.

A side note: The protection status of ESET SS is red. Is your license expired?

Thanks.

Edit - pointing the user to notice Samuel's question.

[exile360]

Hello Samuel3

Are you running Windows 7 or Windows Vista? Please let me know and I'll provide you with instructions that I believe will correct this issue, but they differ slightly depending on the version of Windows you're using.

Thanks

[Samuel3]

Hello Samuel3,

Please answer the question that exile360 asked in his post next page.

A side note: The protection status of ESET SS is red. Is your license expired?

Thanks.

Edit - pointing the user to notice Samuel's question.

Vista 32 bit.

[exile360]

Thanks for letting me know. Please do the following:

• Click on the Start button and select Control Panel
  
• Click on Programs and Features
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• Once you're logged into Windows again, click on the Start button and select Control Panel
  
• Select User Accounts and Family Safety
  
• Select Add or Remove User Accounts under User Accounts
  
• Click on Create a new account
  
• Give the user account a name and select Administrator for the type of account
  
• Click on Create Account
  
• Restart your computer and log into the new user account you just created and download and install Malwarebytes' Anti-Malware from here
  
• Open Malwarebytes' Anti-Malware to make sure it's now working without issues and once that's done, log off of the new user account and back into your original user account and make sure that Malwarebytes' Anti-Malware is working there as well
  

Please let me know if the issue is now corrected or not.

Thanks

[Samuel3]

Fixed, thanks.

[exile360]

Marvelous, thank you for letting me know .