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MBAM crashes during scan, trying to remove AV Security


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I'm trying really hard to remove AV Security.

I first tried AVG (which got some stuff) and SuperAntiSpyware (which seemed to delete it... about four times). Keeps coming back.

I followed the instructions on bleepingcomputer to remove it, including running the rkill program (which helps) before running MBAM.

However:

1. Whenever I try to run my computer in Safe Mode or Safe Mode with Networking, the boot menu runs through a bunch of commands on screen but ALWAYS freezes at:

multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\System32\Drivers.Mup.sys

I think that my inability to get into Safe Mode (for whatever evil reasion) is causing....

2. MBAM crashes towards the end of the scan, each time (though AV never pops up once I've run the rkill), after getting my hopes up by finding 26 items.

Please, please help! I work online, and I'm at the end of my rope.

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Hello stupidPC! Welcome to Malwarebytes' Anti-Malware Forums!

My name is Borislav and I will be glad to help you solve your problems with malware. Before we begin, please note the following:

  • The process of cleaning your system may take some time, so please be patient.
  • Follow my instructions step by step if there is a problem somewhere, stop and tell me.
  • Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  • Instructions that I give are for your system only!
  • If you don't know or can't understand something please ask.
  • Do not install or uninstall any software or hardware, while work on.
  • Keep me informed about any changes.

**Note: If you need more detailed information, please visit the web page of ComboFix in BleepingComputer. **

Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.

Stay with me until given the 'all clear' even if symptoms diminish. Lack of symptoms does not always mean the job is complete.

Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by me or another helper.

Please download ComboFix from

Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**

  1. If you are using Firefox, make sure that your download settings are as follows:
    • Open Tools -> Options -> Main tab
    • Set to Always ask me where to Save the files.

[*]During the download, rename Combofix to Combo-Fix as follows:

CF_download_FF.gif

CF_download_rename.gif

[*]It is important you rename Combofix during the download, but not after.

[*]Please do not rename Combofix to other names, but only to the one indicated.

[*]Close any open browsers.

[*]Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

-----------------------------------------------------------

  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause unpredictable results.
  • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.

    -----------------------------------------------------------


  • Close any open browsers.
  • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
  • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
  • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.

-----------------------------------------------------------

[*]Double click on combo-Fix.exe & follow the prompts.

[*]When finished, it will produce a report for you.

[*]Please post the C:\Combo-Fix.txt for further review.

**Note: Do not mouseclick combo-fix's window while it's running. That may cause it to stall**

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Hi Borislav-

Thanks for your help. I really appreciate it. How do I disable Sophos (which is in my toolbar, and has been detected by ComboFix)?

Janet

Hello stupidPC! Welcome to Malwarebytes' Anti-Malware Forums!

My name is Borislav and I will be glad to help you solve your problems with malware. Before we begin, please note the following:

  • The process of cleaning your system may take some time, so please be patient.
  • Follow my instructions step by step if there is a problem somewhere, stop and tell me.
  • Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  • Instructions that I give are for your system only!
  • If you don't know or can't understand something please ask.
  • Do not install or uninstall any software or hardware, while work on.
  • Keep me informed about any changes.

**Note: If you need more detailed information, please visit the web page of ComboFix in BleepingComputer. **

Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.

Stay with me until given the 'all clear' even if symptoms diminish. Lack of symptoms does not always mean the job is complete.

Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by me or another helper.

Please download ComboFix from

Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**

  1. If you are using Firefox, make sure that your download settings are as follows:
    • Open Tools -> Options -> Main tab
    • Set to Always ask me where to Save the files.

[*]During the download, rename Combofix to Combo-Fix as follows:

CF_download_FF.gif

CF_download_rename.gif

[*]It is important you rename Combofix during the download, but not after.

[*]Please do not rename Combofix to other names, but only to the one indicated.

[*]Close any open browsers.

[*]Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

-----------------------------------------------------------

  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause unpredictable results.
  • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.

    -----------------------------------------------------------


  • Close any open browsers.
  • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
  • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
  • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.

-----------------------------------------------------------

[*]Double click on combo-Fix.exe & follow the prompts.

[*]When finished, it will produce a report for you.

[*]Please post the C:\Combo-Fix.txt for further review.

**Note: Do not mouseclick combo-fix's window while it's running. That may cause it to stall**

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Share on other sites

Here's the log from ComboFix:

ComboFix 10-07-04.04 - j-dawg 07/05/2010 15:23:37.1.1 - x86

Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.894.380 [GMT -8:00]

Running from: c:\documents and settings\j-dawg\Desktop\Combo-Fix.exe

AV: Sophos Anti-Virus *On-access scanning disabled* (Updated) {3F13C776-3CBE-4DE9-8BF6-09E5183CA2BD}

FW: Norton Internet Worm Protection *disabled* {990F9400-4CEE-43EA-A83A-D013ADD8EA6E}

.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))

.

c:\documents and settings\All Users\Application Data\pragmamfeklnmal.dll

c:\documents and settings\All Users\Favorites\_favdata.dat

c:\documents and settings\j-dawg\Application Data\a256fb97-162a-4558-be23-08ae4bbcb195_42.avi

c:\documents and settings\NetworkService\Local Settings\Application Data\cmtaihmyx

c:\documents and settings\NetworkService\Local Settings\Application Data\cmtaihmyx\yuujppstssd.exe

C:\s

c:\windows\PRAGMAvrevxtuidt

c:\windows\PRAGMAvrevxtuidt\PRAGMAd.sys

c:\windows\system32\11478.exe

c:\windows\system32\11942.exe

c:\windows\system32\14604.exe

c:\windows\system32\15724.exe

c:\windows\system32\16827.exe

c:\windows\system32\18467.exe

c:\windows\system32\19169.exe

c:\windows\system32\23281.exe

c:\windows\system32\24464.exe

c:\windows\system32\26500.exe

c:\windows\system32\26962.exe

c:\windows\system32\28145.exe

c:\windows\system32\29358.exe

c:\windows\system32\2995.exe

c:\windows\system32\32391.exe

c:\windows\system32\3902.exe

c:\windows\system32\4827.exe

c:\windows\system32\491.exe

c:\windows\system32\5436.exe

c:\windows\system32\5705.exe

c:\windows\system32\6334.exe

c:\windows\system32\9961.exe

c:\windows\system32\PRAGMAbjoqylpssi.dat

c:\windows\system32\PRAGMAbvsefphulq.dat

c:\windows\system32\PRAGMAbvtnemuwor.dat

c:\windows\system32\PRAGMAbwnwecmbdj.dll

c:\windows\system32\PRAGMAbyfquftitu.dat

c:\windows\system32\PRAGMAcqnwjddxmu.log

c:\windows\system32\PRAGMAdtpvyuefwo.dll

c:\windows\system32\PRAGMAefxtcyhgic.dll

c:\windows\system32\PRAGMAeholwwgipv.dll

c:\windows\system32\PRAGMAeqvrviripf.dat

c:\windows\system32\PRAGMAettbqpfvnq.dll

c:\windows\system32\PRAGMAewmeshiqpc.dat

c:\windows\system32\PRAGMAgcktqvnscr.dat

c:\windows\system32\PRAGMAhorvjksinl.dll

c:\windows\system32\PRAGMAhutnvrttkp.dat

c:\windows\system32\PRAGMAidltruxjvu.dll

c:\windows\system32\pragmaidltruxjvu.dll.uss_dis

c:\windows\system32\PRAGMAixrevspikp.dat

c:\windows\system32\PRAGMAjcoclxofax.dll

c:\windows\system32\PRAGMAjkcjmpkggx.dll

c:\windows\system32\PRAGMAkjwkdlyoya.dll

c:\windows\system32\PRAGMAktvvmgksao.dll

c:\windows\system32\pragmaktvvmgksao.dll.uss_dis

c:\windows\system32\PRAGMAlpnrtuodym.dll

c:\windows\system32\PRAGMAlvjgavklqu.dll

c:\windows\system32\PRAGMAmcxfkfeymq.dll

c:\windows\system32\PRAGMAmqwefjnwhx.dat

c:\windows\system32\PRAGMAmtympqjpwt.dat

c:\windows\system32\PRAGMAnwxnfqstid.dat

c:\windows\system32\PRAGMApbavvbxdow.dll

c:\windows\system32\PRAGMApevsrvlftn.dat

c:\windows\system32\PRAGMApinlkyxetb.dat

c:\windows\system32\PRAGMApmituomirc.dll

c:\windows\system32\PRAGMApqfwbdrhvp.dat

c:\windows\system32\PRAGMApromohrfcx.log

c:\windows\system32\PRAGMAputejuevts.dll

c:\windows\system32\PRAGMAqecvsnbfta.dat

c:\windows\system32\PRAGMAqjgqxtnptn.dat

c:\windows\system32\PRAGMArarixswqhi.dll

c:\windows\system32\PRAGMAsieviycykc.dat

c:\windows\system32\PRAGMAsqciqxolns.dat

c:\windows\system32\PRAGMAtgrcsttxhp.dll

c:\windows\system32\PRAGMAtputowxtgv.dll

c:\windows\system32\PRAGMAtqvijconog.dll

c:\windows\system32\PRAGMAvpdttfdibc.dat

c:\windows\system32\PRAGMAwtmkytwpnm.dll

c:\windows\system32\PRAGMAwyllsnobap.log

c:\windows\system32\PRAGMAxbquansyhd.dll

c:\windows\system32\PRAGMAxmxlcnxqve.dat

c:\windows\system32\PRAGMAycvivrqrns.dat

c:\windows\system32\PRAGMAyhfbecapwm.dll

c:\windows\system32\PRAGMAyrwlmoiybs.log

c:\windows\TEMP\logishrd\LVPrcInj02.dll

c:\windows\xpsp1hfm.log

Infected copy of c:\windows\system32\drivers\atapi.sys was found and disinfected

Restored copy from - Kitty had a snack :lol:

.

((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))

.

-------\Legacy_PRAGMAd.sys

-------\Legacy_PRAGMAVREVXTUIDT

-------\Service_PRAGMAvrevxtuidt

((((((((((((((((((((((((( Files Created from 2010-06-05 to 2010-07-05 )))))))))))))))))))))))))))))))

.

2010-07-05 19:21 . 2010-04-29 23:39 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2010-07-05 19:21 . 2010-07-05 19:21 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware

2010-07-05 19:21 . 2010-04-29 23:39 20952 ----a-w- c:\windows\system32\drivers\mbam.sys

2010-06-16 16:22 . 2010-06-16 16:22 -------- d-----w- c:\documents and settings\j-dawg\Application Data\SUPERAntiSpyware.com

2010-06-16 16:22 . 2010-06-16 16:22 -------- d-----w- c:\documents and settings\All Users\Application Data\SUPERAntiSpyware.com

2010-06-16 16:20 . 2010-06-16 16:20 -------- d-----w- c:\program files\SUPERAntiSpyware

2010-06-16 16:16 . 2010-06-16 16:16 -------- d-----w- c:\documents and settings\j-dawg\Local Settings\Application Data\Help

2010-06-10 02:43 . 2010-06-10 02:43 -------- d-----w- c:\documents and settings\All Users\Application Data\F-Secure

2010-06-06 03:17 . 2010-06-06 03:17 96512 ----a-w- c:\windows\system32\drivers\hafcqatd.sys

.

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))

.

2010-07-05 19:15 . 2010-04-20 03:38 -------- d-----w- c:\documents and settings\All Users\Application Data\avg9

2010-07-05 18:29 . 2010-04-22 04:46 0 ----a-w- c:\documents and settings\j-dawg\Local Settings\Application Data\prvlcl.dat

2010-07-01 03:24 . 2010-06-16 16:23 63488 ----a-w- c:\documents and settings\j-dawg\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\SDDLLS\SD10006.dll

2010-07-01 03:24 . 2010-06-16 16:23 117760 ----a-w- c:\documents and settings\j-dawg\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\SDDLLS\UIREPAIR.DLL

2010-06-16 16:23 . 2010-06-16 16:23 52224 ----a-w- c:\documents and settings\j-dawg\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\SDDLLS\SD10005.dll

2010-06-11 18:07 . 2007-11-02 02:50 119512 ----a-w- c:\documents and settings\j-dawg\Local Settings\Application Data\GDIPFONTCACHEV1.DAT

2010-06-08 03:26 . 2009-08-20 20:45 664 ----a-w- c:\windows\system32\d3d9caps.dat

2010-06-03 10:51 . 2009-12-18 03:39 130088 ----a-w- c:\windows\system32\sdccoinstaller.dll

2010-06-03 10:51 . 2009-02-26 14:34 111232 ----a-w- c:\windows\system32\drivers\savonaccesscontrol.sys

2010-06-03 10:50 . 2009-02-26 14:35 38912 ----a-w- c:\windows\system32\drivers\savonaccessfilter.sys

2010-06-02 17:28 . 2010-04-20 03:39 242896 ----a-w- c:\windows\system32\drivers\avgtdix.sys

2010-06-02 17:28 . 2010-04-20 03:39 29584 ----a-w- c:\windows\system32\drivers\avgmfx86.sys

2010-05-30 05:41 . 2010-05-30 05:41 -------- d-----w- c:\documents and settings\NetworkService\Application Data\Apple Computer

2010-05-25 07:56 . 2010-05-25 07:56 -------- d-----w- c:\documents and settings\All Users\Application Data\AIM

2010-04-20 10:09 . 2010-05-11 03:12 30552 ------w- c:\documents and settings\All Users\Application Data\AOL OCP\AIM\Storage\All Users\SUDS_BBC2683C\CACHE\4506.2.4\Uninstaller.exe

2010-04-20 03:39 . 2010-04-20 03:39 12464 ----a-w- c:\windows\system32\avgrsstx.dll

2010-04-20 03:39 . 2010-04-20 03:39 216200 ----a-w- c:\windows\system32\drivers\avgldx86.sys

2010-04-13 22:30 . 2007-11-02 03:07 54056 ----a-w- c:\documents and settings\j-dawg\Application Data\wklnhst.dat

2010-04-12 05:41 . 2009-11-13 02:16 79488 ----a-w- c:\documents and settings\j-dawg\Application Data\Sun\Java\jre1.6.0_17\gtapi.dll

.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))

.

.

*Note* empty entries & legit default entries are not shown

REGEDIT4

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\URLSearchHooks]

"{A3BC75A2-1F87-4686-AA43-5347D756017C}"= "c:\program files\AVG\AVG9\Toolbar\IEToolbar.dll" [2010-04-19 2117704]

[HKEY_CLASSES_ROOT\clsid\{a3bc75a2-1f87-4686-aa43-5347d756017c}]

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{A3BC75A2-1F87-4686-AA43-5347D756017C}]

2010-04-19 18:25 2117704 ----a-w- c:\program files\AVG\AVG9\Toolbar\IEToolbar.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Toolbar]

"{CCC7A320-B3CA-4199-B1A6-9F516DD69829}"= "c:\program files\AVG\AVG9\Toolbar\IEToolbar.dll" [2010-04-19 2117704]

[HKEY_CLASSES_ROOT\clsid\{ccc7a320-b3ca-4199-b1a6-9f516dd69829}]

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\Webbrowser]

"{CCC7A320-B3CA-4199-B1A6-9F516DD69829}"= "c:\program files\AVG\AVG9\Toolbar\IEToolbar.dll" [2010-04-19 2117704]

[HKEY_CLASSES_ROOT\clsid\{ccc7a320-b3ca-4199-b1a6-9f516dd69829}]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"ModemOnHold"="c:\program files\NetWaiting\netWaiting.exe" [2003-09-10 20480]

"DellSupport"="c:\program files\DellSupport\DSAgnt.exe" [2007-03-15 460784]

"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2007-11-03 68856]

"SUPERAntiSpyware"="c:\program files\SUPERAntiSpyware\SUPERAntiSpyware.exe" [2010-06-07 2403568]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2008-12-17 136600]

"ATICCC"="c:\program files\ATI Technologies\ATI.ACE\CLIStart.exe" [2006-05-10 90112]

"SynTPEnh"="c:\program files\Synaptics\SynTP\SynTPEnh.exe" [2006-09-22 761947]

"Broadcom Wireless Manager UI"="c:\windows\system32\WLTRAY.exe" [2006-11-23 1392640]

"SigmatelSysTrayApp"="stsystra.exe" [2006-09-22 282624]

"DVDLauncher"="c:\program files\CyberLink\PowerDVD\DVDLauncher.exe" [2005-12-10 49152]

"ISUSScheduler"="c:\program files\Common Files\InstallShield\UpdateService\issch.exe" [2006-10-03 81920]

"RoxWatchTray"="c:\program files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe" [2006-11-05 221184]

"RoxioDragToDisc"="c:\program files\Roxio\Drag-to-Disc\DrgToDsc.exe" [2006-08-17 1116920]

"RealTray"="c:\program files\Real\RealPlayer\RealPlay.exe" [2007-10-23 26112]

"dscactivate"="c:\dell\dsca.exe" [2007-07-30 16384]

"Google Desktop Search"="c:\program files\Google\Google Desktop Search\GoogleDesktop.exe" [2007-10-23 1862144]

"ECenter"="c:\dell\E-Center\EULALauncher.exe" [2007-05-24 17920]

"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2007-09-26 267064]

"NeroCheck"="c:\windows\system32\NeroCheck.exe" [2001-07-09 155648]

"LogitechCommunicationsManager"="c:\program files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe" [2008-08-15 565008]

"LogitechQuickCamRibbon"="c:\program files\Logitech\QuickCam\Quickcam.exe" [2008-08-15 2407184]

"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2009-01-06 413696]

"ISUSPM Startup"="c:\progra~1\COMMON~1\INSTAL~1\UPDATE~1\isuspm.exe" [2006-10-03 221184]

"HP Component Manager"="c:\program files\HP\hpcoretech\hpcmpmgr.exe" [2003-12-22 241664]

"HPDJ Taskbar Utility"="c:\windows\system32\spool\drivers\w32x86\3\hpztsb10.exe" [2005-07-23 172032]

"HP Software Update"="c:\program files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe" [2005-07-23 49152]

"AVG9_TRAY"="c:\progra~1\AVG\AVG9\avgtray.exe" [2010-06-02 2065248]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\RunOnce]

"WUAppSetup"="c:\program files\Common Files\logishrd\WUApp32.exe" [2008-07-26 439568]

c:\documents and settings\All Users\Start Menu\Programs\Startup\

AutoUpdate Monitor.lnk - c:\program files\Sophos\AutoUpdate\ALMon.exe [2009-7-2 245760]

Digital Line Detect.lnk - c:\program files\Digital Line Detect\DLG.exe [2007-10-23 24576]

[hkey_local_machine\software\microsoft\windows\currentversion\explorer\ShellExecuteHooks]

"{5AE067D3-9AFB-48E0-853A-EBB7F4A000DA}"= "c:\program files\SUPERAntiSpyware\SASSEH.DLL" [2008-05-13 77824]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\!SASWinLogon]

2009-09-03 22:21 548352 ----a-w- c:\program files\SUPERAntiSpyware\SASWINLO.DLL

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\avgrsstarter]

2010-04-20 03:39 12464 ----a-w- c:\windows\system32\avgrsstx.dll

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\session manager]

BootExecute REG_MULTI_SZ \0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\SAVService]

@="service"

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SophosAntiVirus]

"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]

"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]

"EnableFirewall"= 0 (0x0)

"DisableNotifications"= 1 (0x1)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]

"%windir%\\system32\\sessmgr.exe"=

"c:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe"=

"c:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe"=

"c:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe"=

"c:\\Program Files\\Common Files\\AOL\\1193153808\\EE\\AOLServiceHost.exe"=

"c:\\Program Files\\Common Files\\AOL\\System Information\\sinf.exe"=

"c:\\Program Files\\Common Files\\AolCoach\\en_en\\player\\AOLNySEV.exe"=

"c:\\Program Files\\MSN Messenger\\msnmsgr.exe"=

"c:\\Program Files\\MSN Messenger\\livecall.exe"=

"c:\\Program Files\\iTunes\\iTunes.exe"=

"c:\\Program Files\\Messenger\\msmsgs.exe"=

"c:\\Program Files\\LimeWire\\LimeWire.exe"=

"%windir%\\Network Diagnostic\\xpnetdiag.exe"=

"c:\\Documents and Settings\\j-dawg\\Desktop\\FileFormatConverters.exe"=

"c:\\Program Files\\Sophos\\Sophos Anti-Virus\\SavMain.exe"=

"c:\\Program Files\\Skype\\Phone\\Skype.exe"=

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [4/19/2010 7:39 PM 216200]

R1 AvgTdiX;AVG Free Network Redirector;c:\windows\system32\drivers\avgtdix.sys [4/19/2010 7:39 PM 242896]

R1 SASDIFSV;SASDIFSV;c:\program files\SUPERAntiSpyware\sasdifsv.sys [2/17/2010 10:25 AM 12872]

R1 SASKUTIL;SASKUTIL;c:\program files\SUPERAntiSpyware\SASKUTIL.SYS [5/10/2010 10:41 AM 67656]

R1 SAVOnAccessControl;SAVOnAccessControl;c:\windows\system32\drivers\savonaccesscontrol.sys [2/26/2009 6:34 AM 111232]

R1 SAVOnAccessFilter;SAVOnAccessFilter;c:\windows\system32\drivers\savonaccessfilter.sys [2/26/2009 6:35 AM 38912]

R2 avg9wd;AVG Free WatchDog;c:\program files\AVG\AVG9\avgwdsvc.exe [4/19/2010 7:38 PM 308064]

R2 SAVAdminService;Sophos Anti-Virus status reporter;c:\program files\Sophos\Sophos Anti-Virus\SAVAdminService.exe [10/28/2009 10:16 AM 80936]

R2 SAVService;Sophos Anti-Virus;c:\program files\Sophos\Sophos Anti-Virus\SavService.exe [9/30/2008 4:31 AM 98304]

R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\Viewpoint\Common\ViewpointService.exe [11/3/2007 8:56 AM 24652]

S1 nsqygjmw;nsqygjmw;\??\c:\windows\system32\drivers\nsqygjmw.sys --> c:\windows\system32\drivers\nsqygjmw.sys [?]

S1 xkmeailf;xkmeailf;\??\c:\windows\system32\drivers\xkmeailf.sys --> c:\windows\system32\drivers\xkmeailf.sys [?]

S2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [2/21/2010 3:08 PM 135664]

S3 AVG Security Toolbar Service;AVG Security Toolbar Service;c:\program files\AVG\AVG9\Toolbar\ToolbarBroker.exe [4/19/2010 7:39 PM 430152]

S3 F-Secure Standalone Minifilter;F-Secure Standalone Minifilter;\??\c:\docume~1\j-dawg\LOCALS~1\Temp\OnlineScanner\Anti-Virus\fsgk.sys --> c:\docume~1\j-dawg\LOCALS~1\Temp\OnlineScanner\Anti-Virus\fsgk.sys [?]

S4 SophosBootDriver;SophosBootDriver;c:\windows\system32\drivers\SophosBootDriver.sys [9/30/2008 4:33 AM 14976]

.

Contents of the 'Scheduled Tasks' folder

2010-06-29 c:\windows\Tasks\AppleSoftwareUpdate.job

- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 20:34]

2010-07-05 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job

- c:\program files\Google\Update\GoogleUpdate.exe [2010-02-21 23:08]

2010-07-05 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job

- c:\program files\Google\Update\GoogleUpdate.exe [2010-02-21 23:08]

.

.

------- Supplementary Scan -------

.

uStart Page = hxxp://www.google.com/

uSearch Page = hxxp://www.google.com

uSearch Bar = hxxp://www.google.com/ie

mDefault_Search_URL = hxxp://www.google.com/ie

uInternet Settings,ProxyServer = http=127.0.0.1:5577

uInternet Settings,ProxyOverride = <local>

uSearchAssistant = hxxp://www.google.com/ie

uSearchURL,(Default) = hxxp://www.google.com/search?q=%s

mSearchAssistant = hxxp://www.google.com/ie

IE: &AIM Toolbar Search - c:\documents and settings\All Users\Application Data\AIM Toolbar\ieToolbar\resources\en-US\local\search.html

IE: E&xport to Microsoft Excel - c:\progra~1\MI1933~1\OFFICE11\EXCEL.EXE/3000

IE: Google Sidewiki... - c:\program files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html

Handler: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - c:\program files\AVG\AVG9\Toolbar\IEToolbar.dll

FF - ProfilePath - c:\documents and settings\j-dawg\Application Data\Mozilla\Firefox\Profiles\6eci0mio.default\

FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/

FF - prefs.js: keyword.URL - hxxp://us.yhs.search.yahoo.com/avg/search?fr=yhs-avg&type=yahoo_avg_hs2-tb-web_us&p=

FF - prefs.js: network.proxy.http - proxy.library.ubc.ca

FF - prefs.js: network.proxy.http_port - 8000

FF - prefs.js: network.proxy.type - 0

FF - component: c:\program files\AVG\AVG9\Firefox\components\avgssff.dll

FF - plugin: c:\documents and settings\j-dawg\Application Data\Mozilla\Firefox\Profiles\6eci0mio.default\extensions\moveplayer@movenetworks.com\platform\WINNT_x86-msvc\plugins\npmnqmp071303000006.dll

FF - plugin: c:\program files\Google\Update\1.2.183.29\npGoogleOneClick8.dll

FF - plugin: c:\program files\Mozilla Firefox\plugins\npdnupdater2.dll

FF - plugin: c:\program files\Mozilla Firefox\plugins\npmusicn.dll

FF - plugin: c:\program files\QuickTime\Plugins\npqtplugin8.dll

FF - plugin: c:\program files\Viewpoint\Viewpoint Experience Technology\npViewpoint.dll

FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension\

---- FIREFOX POLICIES ----

FF - user.js: network.protocol-handler.warn-external.dnupdate - falsec:\program files\Mozilla Firefox\greprefs\all.js - pref("ui.use_native_colors", true);

c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.IDN.whitelist.lu", true);

c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.IDN.whitelist.nu", true);

c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.IDN.whitelist.nz", true);

c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4ar", true);

c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--p1ai", true);

c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbayh7gpa", true);

c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.IDN.whitelist.tel", true);

c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);

c:\program files\Mozilla Firefox\greprefs\all.js - pref("network.proxy.type", 5);

c:\program files\Mozilla Firefox\greprefs\all.js - pref("dom.ipc.plugins.timeoutSecs", 45);

c:\program files\Mozilla Firefox\greprefs\all.js - pref("svg.smil.enabled", false);

c:\program files\Mozilla Firefox\greprefs\all.js - pref("accelerometer.enabled", true);

c:\program files\Mozilla Firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pr

ef", true);

c:\program files\Mozilla Firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");

c:\program files\Mozilla Firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);

c:\program files\Mozilla Firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);

c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");

c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");

c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);

c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.nptest.dll", true);

c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.npswf32.dll", true);

c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.npctrl.dll", true);

c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.npqtplugin.dll", true);

c:\program files\Mozilla Firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled", false);

.

- - - - ORPHANS REMOVED - - - -

Toolbar-{AE6DF15C-242C-41FB-BA83-16FB08FD4977} - c:\windows\system32\winnc75.dll

WebBrowser-{AE6DF15C-242C-41FB-BA83-16FB08FD4977} - c:\windows\system32\winnc75.dll

HKCU-Run-a256fb97-162a-4558-be23-08ae4bbcb195_42 - c:\documents and settings\j-dawg\Application Data\a256fb97-162a-4558-be23-08ae4bbcb195_42.avi

SharedTaskScheduler-{792ef84a-8ba5-407e-877d-4ec92c4105f8} - (no file)

SSODL-sovenirol-{792ef84a-8ba5-407e-877d-4ec92c4105f8} - (no file)

AddRemove-BFG-Diner Dash: Hometown Hero - c:\program files\Diner Dash Hometown Hero\Uninstall.exe

AddRemove-Mozilla Firefox (2.0.0.12) - e:\portapps\PortableApps\FirefoxPortable\App\firefox\uninstall\helper.exe

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net

Rootkit scan 2010-07-05 15:40

Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully

hidden files: 0

**************************************************************************

.

--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(820)

c:\program files\SUPERAntiSpyware\SASWINLO.DLL

c:\windows\system32\Ati2evxx.dll

c:\windows\System32\BCMLogon.dll

- - - - - - - > 'explorer.exe'(9024)

c:\windows\TEMP\logishrd\LVPrcInj01.dll

c:\windows\system32\WPDShServiceObj.dll

c:\program files\Roxio\Drag-to-Disc\Shellex.dll

c:\windows\system32\DLAAPI_W.DLL

c:\windows\system32\CDRTC.DLL

c:\program files\Roxio\Drag-to-Disc\ShellRes.dll

c:\windows\system32\PortableDeviceTypes.dll

c:\windows\system32\PortableDeviceApi.dll

c:\program files\SUPERAntiSpyware\SASSEH.DLL

c:\windows\system32\wpdshext.dll

.

------------------------ Other Running Processes ------------------------

.

c:\windows\system32\Ati2evxx.exe

c:\windows\system32\Ati2evxx.exe

c:\program files\AVG\AVG9\avgchsvx.exe

c:\program files\AVG\AVG9\avgrsx.exe

c:\program files\AVG\AVG9\avgcsrvx.exe

c:\windows\System32\WLTRYSVC.EXE

c:\windows\System32\bcmwltry.exe

c:\program files\Common Files\AOL\ACS\AOLAcsd.exe

c:\program files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

c:\program files\Java\jre6\bin\jqs.exe

c:\program files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe

c:\program files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe

c:\program files\Sophos\AutoUpdate\ALsvc.exe

c:\program files\AVG\AVG9\avgnsx.exe

c:\program files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe

c:\program files\ATI Technologies\ATI.ACE\CLI.EXE

c:\windows\stsystra.exe

c:\windows\system32\wscntfy.exe

c:\program files\Common Files\Roxio Shared\9.0\SharedCOM\CPSHelpRunner.exe

c:\program files\Common Files\Logishrd\LQCVFX\COCIManager.exe

c:\program files\ATI Technologies\ATI.ACE\cli.exe

c:\program files\iPod\bin\iPodService.exe

.

**************************************************************************

.

Completion time: 2010-07-05 15:49:37 - machine was rebooted

ComboFix-quarantined-files.txt 2010-07-05 23:49

Pre-Run: 5,513,543,680 bytes free

Post-Run: 8,186,671,104 bytes free

WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe

[boot loader]

timeout=2

default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS

[operating systems]

c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons

multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Home Edition" /noexecute=optin /fastdetect

- - End Of File - - 6480967A7290A84AB51356ABC7236876

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Step 1

  • Launch Malwarebytes' Anti-Malware
  • Go to "Update" tab and select "Check for Updates". If an update is found, it will download and install the latest version.
  • Go to "Scanner" tab and select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

Step 2

Please locate to:

C:\Qoobox\Add or Remove Programs.txt

Please post the resaulsts in your next reply.

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Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 4282

Windows 5.1.2600 Service Pack 3

Internet Explorer 6.0.2900.5512

7/6/2010 8:44:39 AM

mbam-log-2010-07-06 (08-44-39).txt

Scan type: Quick scan

Objects scanned: 130613

Time elapsed: 10 minute(s), 11 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

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It seems that they are (crossing fingers) totally fantastic. In addition to getting rid of AV Security, the ComboFix program cured a bunch of other stuff, too!

My search links were highjacked for months, and I couldn't access Gmail, and even had a fake version of Google that came up on Mozilla, but those awful symptoms are all gone! Windows Security randomly downloaded something and restarted without my permission, but I think that's okay.

Thank you so, so much! You have no idea how happy I am to be able to use real Google and Gmail again.

I hope it stays this way! Thanks again.

P.S. Can I use "Combo-Fix" again if I get another virus?

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Glad I could help. :D

P.S. Can I use "Combo-Fix" again if I get another virus?

Nope. ComboFix is very powerful tool. More information here:

http://kdiamondkenny.blogspot.com/2009/07/combofix.html

Last steps:

Step 1

* Go to start > run and copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

Then hit enter.

This will uninstall Combofix, delete its related folders and files, reset your clock settings, hide file extensions, hide the system/hidden files and resets System Restore again.

Step 2

Some malware preventions:

http://forums.malwarebytes.org/index.php?showtopic=9365

Safe surfing! :D

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One last thing, please:

Today, AVG ResidentShield keeps reporting that Trojan Fake AV is detected but inaccessible, but when I run MBAM, it finds nothing. Would that suggest that AVG is malfunctioning? Sometimes my different anti-malware programs pick up different stuff, I've realized.

Thanks again.

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  • Root Admin

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.

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