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MBAM crashes during scan, trying to remove AV Security


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I'm trying really hard to remove AV Security.

I first tried AVG (which got some stuff) and SuperAntiSpyware (which seemed to delete it... about four times). Keeps coming back.

I followed the instructions on bleepingcomputer to remove it, including running the rkill program (which helps) before running MBAM.

However:

1. Whenever I try to run my computer in Safe Mode or Safe Mode with Networking, the boot menu runs through a bunch of commands on screen but ALWAYS freezes at:

multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\System32\Drivers.Mup.sys

I think that my inability to get into Safe Mode (for whatever evil reasion) is causing....

2. MBAM crashes towards the end of the scan, each time (though AV never pops up once I've run the rkill), after getting my hopes up by finding 26 items.

Please, please help! I work online, and I'm at the end of my rope. This one is tricky as *bleep*.

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Hi, and Welcome to Malwarebytes!

Please read the following so that you can begin the cleaning process:

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
  • After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  • One of the expert helpers there will give you one-on-one assistance when one becomes available.
  • Please refrain from making any further changes to your computer (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
      Or
    • You may send a Private Message to a Moderator asking for assistance.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here.

Please be patient, someone will assist you as soon as it is possible.

PS: Please use the "ADDREPLY" t_reply.gif button instead of other ones when you start replying. :P

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