Q about MBAM error load database (0,0)

[bloomburg]

Hi, when I click on Malwarebytes I get this message . MBAM_ERROR_LOAD_DATABASE (0,0)

It said 2 report it 2 your support team

I first received it while trying 2 update 2 a newer version with very low memory on C drive

I have Windows XP with service pack 2 & the C drive usually has 200 MB of free space or less.

I hope I have given you enough information 2 help me fix this problem.

thank you , B

[Firefox]

Hello and

First you need to make some space on your C: Drive..... Once that is done then perform the steps for a clean re-install of Malwarebytes.....

Clear Temp Files Using ATF Cleaner:

• Please download ATF Cleaner by Atribune from here and save the file to your desktop.
  
• Close all open internet browser windows
  
• Run ATF Cleaner by double clicking it.
  
• Once the program opens, click the box next to Select All
  
  • Note: this will delete all cookies saved by sites that you have visited so if you need to keep any cookies for automatic logins etc then uncheck the Cookies option
    

  [*]Once that's all set click on the Empty Selected button and it will remove the temporary files from your system.

  [*]If you use Firefox or Opera browsers then click the appropriate button at the top of the program and delete the temp files from them as well following the same procedure.

Once that's done you may delete ATF Cleaner then do the following:

Download CCleaner from here to clean temp files from your computer.

• Close all open internet browser windows
  
• Double click on the ccsetup file to start the installation of the program.
  
• Select your language and click OK, then click Next.
  
• Read the license agreement and click I Agree.
  
• Click Next to use the default install location. Click Install then click Finish to complete installation.
  
• Double click the CCleaner shortcut on the desktop to start the program.
  
• On the Windows tab, under Internet Explorer, uncheck Cookies if you do not want them deleted. (If deleted, you will likely need to reenter your passwords at all sites where a cookie is used to recognize you when you visit)
  
• If you use Firefox or any other Mozilla browsers, the box to uncheck for Cookies is on the Applications tab, under Firefox/Mozilla.
  
• Click on the Options icon at the left side of the window, then click on Advanced.
  uncheck Only delete files in Windows Temp folders older than 24 hours.
  
• Click on the Cleaner icon on the left side of the window, then click Run Cleaner to run the program.
  
• Caution: It is not recommended that you use the Registry feature unless you are very familiar with the registry as it has been known to find legitimate items for removal, which can cause issues with other programs.
  
• After CCleaner has completed its process, click Exit.
  

Now perform the steps below for a Clean Re-Install.....

Please try the following to see if it helps:

Windows XP:

• Click on Start and select Control Panel
  
• Open Add/Remove Programs
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.
    

Thanks

[bloomburg]

Hi Firefox ,

Thank you for the information.

The programs opened up 400 MB of space on C & Malwarebytes is back with the current updates.

thanks 4 your help ,

Bloomburg

[Firefox]

I am glad it worked for you, if you have any other issues or questions don't hesitate to ask.