MBAM ERROR UPDATING

[Howdie]

Hi - this error came up while updating malwarebytes: MBAM_ERROR_UPDATING (12002,0,WinHttp Query Data Available)

This is my first time using malwarebytes for updating - and I do have an infectedd computer. How can I fix this

error?

Has anyone on this forum experienced this error?

Thanks,

Howdie

[noknojon]

Hi Howdie -

The M/soft error is not unusual - Do you know the current update version of your Malwarebytes - Version 4273 is current - (Check the Update panel)

Please list your Operating System (XP Vista Win7) also your Antivirus program and any Firewall you use -

Thank You -

[RickR10]

Hi Howdie -

The M/soft error is not unusual - Do you know the current update version of your Malwarebytes - Version 4273 is current - (Check the Update panel)

Please list your Operating System (XP Vista Win7) also your Antivirus program and any Firewall you use -

Thank You -

I'm having the same issue.

Here is my info.

Version 4040

XP

Avast with no firewall

[noknojon]

Hi To Both of You -

@ Rick - You may just need updating - This fix should cure that - You are not infected , just way behind in updates -

Please select your operating system and try this fix first - Current update is Version 4497 as I type -

To Fully Remove and Reinstall a Fresh New Copy of Malwarebytes - Read Carefully

Windows XP:

• Click on Start and select Control Panel
  
• Open Add/Remove Programs
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important !
  
• Download and run mbam-clean.exe from Here
  

It will ask to restart your computer, please allow it to do so, very important

After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from Here

Windows Vista and Windows 7:

• Click on the Start button and select Control Panel
  
• Click on Programs and Features
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important !
  
• Download and run mbam-clean.exe from Here
  

It will ask to restart your computer, please allow it to do so, very important

After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from Here

Note: You will need to reactivate the program using the license you were sent via email if using the Paid version only

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now reset any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications.

You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

Thank You -

[noknojon]

If you still have problems please follow these steps -

Here are some steps to diagnose update issues:

Step 1

Click on this link and let me know what it says. It should be just a 4-digit number in the upper-left corner.

Step 2

Please download and run the traceroute utility at this link. It will run a traceroute to our update servers to see if it can find the connection issue, and then it will write it to a log, and open that log in Notepad when it is done. Please either save the log as a Text File and then attach it to a reply, or copy and paste it into a reply, and I will forward it on to our server guy.

Note that it may take several minutes to run, and it may look like it is not doing anything for a few minutes. Normally it takes longer when there are errors that it has to log, but it's rare for it to go more than 10 minutes.

Step 3

Please download TCPView from Microsoft at this link.

This utility will monitor everything that is accessing the Internet or your local network. All you have to do is run TCPView, and then run Malwarebytes' Anti-Malware and start the update. Watch TCPView to see if mbam.exe shows up in the list. It will be pretty obvious, because it highlights it in green.

I need to know what "Remote Address" Malwarebytes' Anti-Malware is trying to connect to. Once it shows up in the list, you can right-click on the line for mbam.exe, and select 'Copy' in order to paste it into a reply. It will tell me what I need to know. Below is an example of what the line you are looking for will look like inside the following code box:

mbam.exe:3656	TCP	vista-x64:52135	cdn-208-111-168-7.ord.llnw.net:http	ESTABLISHED

[Em3]

Hi, I am new to this so forgive me if I am repeating anything.

I also keep getting MBAM_ERROR_UPDATING(12002, 0, WinHttpQueryDataAvailable). Coincidentally since this problem started I have had super slow internet and am wondering if a virus is really the underlying problem here.

I have XP, McAfee Total Protection, and latest version of Malware update is 4451.

Would the steps advised in earlier post by noknojon work for me too?

P.S -I'm not the most computer literate person in the world.

Look forward to any advice....

[IXIReaperIXI]

Hello, Noknojon.

Ive been following everything you've listed as i have been having issues with updating it as well. I'm getting the 12007 error to no avail. I am using vista with comodo firewall. I have AVG also. I have made malwarebytes trusted with comodo and made it a exception in AVG's reflective shield. My malwarebytes definition is 4052.

In response to you're steps;

1. page is not loading.

2.

Traceroute Malwarebytes CDN version 1.5

Tue 08/31/2010

21:07:26.10

Phase #1

Tracerouting: data-cdn.mbamupdates.com

Unable to resolve target system name data-cdn.mbamupdates.com.

DNS Info

Server: UnKnown

Address: 213.109.68.247:53

============================================================

Phase #2

Tracerouting: llnw.data-cdn.mbamupdates.com

Unable to resolve target system name llnw.data-cdn.mbamupdates.com.

DNS Info

Server: UnKnown

Address: 213.109.68.247:53

============================================================

Phase #3

Tracerouting: edge.data-cdn.mbamupdates.com

Unable to resolve target system name edge.data-cdn.mbamupdates.com.

DNS Info

Server: UnKnown

Address: 213.109.68.247:53

============================================================

Finished at: 21:07:28.92

3. mbam is not appearing anywhere in the window of connections.

Also tried uninstalling and reinstalling to get the same problem.

Please help.

[noknojon]

Hi Reaper -

FIRST - Did you try the update by Un/Re Installing as above -

If this fails have you tried to reset your modem by pressing the reset button (in some cases you need a Paper Clip) usually on the back of the modem ??

With a Very slow internet (like dial up) the update can also "time out" prior to finishing -

Please watch as you update and make sure it reaches 100% - Then it will give you the next version - Version 4518 as I type -

Remember it must currently load 5.33 mb in the download -

Thanks -

[IXIReaperIXI]

I installed, then uninstalled using the uninstall tool after uninstall, then reinstalled using the link you listed and got the same version 4052. 5.9 dl size.

I already reset my router and made sure my internet settings is set to acquire automatically in the control panel.

I have no idea what to do i've done almost everything said in FAQs and articles about this issue.

Also, i reformatted my laptop a week ago so its basically a fresh start.

[noknojon]

5.9 dl size

That is odd as the download is 5.33 MB in size -

Can you post a scan here please -

@ - Em3 - Can you please do the same -

Error 12002 means - The operation timed out

Communications with the server have not been established. May be caused by a firewall or proxy configuration problem.

This is a direct quote from McAfee Forums -

Then check this item -

STEP 01

• Open Internet Explorer
  
• Note: It MUST be Internet Explorer, not Firefox, Opera, Chrome or any other internet browser
  
• Click on Tools at the top and select Internet Options
  
• Note: If you do not see Tools, press the Alt key on your keyboard and it will show up
  
• Click on the Connections tab
  
• Click on the LAN settings button
  
• Under Automatic configuration make sure that the box next to Automatically detect settings is checked, if it is not, then click the box next to it to check it
  
• Click on the OK button to close the Local Area Network (LAN) Settings window
  
• Click on the OK button to close the Internet Options window
  
• Use this diagram as a guide
  
• Try updating Malwarebytes' Anti-Malware again and if it does not work then please proceed to Step 02
  

STEP 02

Disable Internet Explorer Proxy Settings and Reset TCP/IP

It is very important that these steps be carried out exactly as shown otherwise the fix will not work.

If you have any questions please ask before moving on.

• Please start Notepad and using your mouse make sure you select and copy all the information below in the Code box into your new document.
  
• Then save the file as "fixme.bat" to your Desktop - The .bat extension is important
  
• In the drop down box for Save as type: make sure you select All Files (*.*) and keep the quotes on the name as well. Then close the new file.
  

  @ECHO OFF
  reg delete "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyServer /f
  reg delete "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyOverride /f
  reg add "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyEnable  /t REG_DWORD /d 0 /f
  reg add "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v GlobalUserOffline /t REG_DWORD /d 0 /f
  netsh int ip reset resetlog.txt

  
  

• On Windows XP you can double-click the file to run it.
  
• On Vista/Win7 you need to Right click the file and choose Run as administrator to run it. With User Account Control on it should ask permission to run it. Click Yes
  
• This will flash a black DOS box very quickly and go away, this is normal.
  
• Restart your computer now.
  
• Launch Internet Explorer and see if you can connect to the Internet.
  
• Launch MBAM and check for Updates
  

Thanks -

[IXIReaperIXI]

scan, per you're request~

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 4052

Windows 6.0.6000

Internet Explorer 7.0.6000.16982

8/31/2010 9:30:29 PM

mbam-log-2010-08-31 (21-30-29).txt

Scan type: Quick scan

Objects scanned: 115647

Time elapsed: 5 minute(s), 49 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

[IXIReaperIXI]

I just completed you're 2 steps, Noknojon. Still failing to update with a 12007 update error.

[noknojon]

Have you read Section H in the FAQ area - Re : AVG exclusions , as well as making sure AVG is fully updated also -

Must admit I am running a bit short on quick ideas - I might also contact a few others to check on other ideas -

Someone will get back later -

Regards -

[Jaxryley]

Updates were playing up about 10 minutes ago for me but seem ok now.

[IXIReaperIXI]

ok, followed section H adding mwb to avg and all of the extensions in the add path option.

Still a no go. error 12007. I appreciate you're efforts in trying to help me too

I came to this forum cause i tried everything i could think of to fix it and ran out of ideas too . i am a bit computer savvy as its my degree focus.

A few more goes and i may end up having to switch to a different app

[noknojon]

The experts have not had a full look at your problems yet - I am just a retired builder that has a go at helping a few people here -

My limits of computing are most likely way under yours (one finger typist) -

Stay with it a bit longer and you might be asked to post a dds log or similar , so they can find any other conflicts -

[noknojon]

@ Those who still have this problem , please run a Disk Check on your system - This one is for XP -

This may find and fix a few internal problems also -

Run a Disk Check on your C: drive in Windows XP:

• Click Start and open My Computer
  
• Right-click on C: and select Properties
  
• Click on the Tools tab
  
• Under Error-checking click the Check Now... button
  
• Mark the box next to Automatically fix file system errors and Scan for and attempt recovery of bad sectors
  
• When the message box pops up, click the Schedule disk check button and restart your computer
  
• Once your computer restarts it will check the drive, don't press any keys so that it is allowed to do so
  

Thanks -

[IXIReaperIXI]

thanks for help noknojon. i shall create my own topic to try to find a 'expert' with this

[sam3000]

thanks for help noknojon. i shall create my own topic to try to find a 'expert' with this

The error code 12007 is due to DNS resolver, to fix this problem just open an elevated Dos shell (Run cmd as Administrator) and

type

>ipconfig /flushdns

Restart your computer and your problem must be fixed.

[sam3000]

ok, followed section H adding mwb to avg and all of the extensions in the add path option.

Still a no go. error 12007. I appreciate you're efforts in trying to help me too

I came to this forum cause i tried everything i could think of to fix it and ran out of ideas too . i am a bit computer savvy as its my degree focus.

A few more goes and i may end up having to switch to a different app

Open a Dos Shell

Start > Run > cmd

type the following in the cmd shell

>ipconfig /flushdns