MBAM_ERROR_LOAD_QUARANTINE (0, 14)

[ohholimp]

Malwarebytes' Anti-Malware 1.46 dectect malware program in my flashdrive and quarantine it but I'm manual delete malware program before Malwarebytes' Anti-Malware 1.46 is quarantine it. I'm open Malwarebytes' Anti-Malware 1.46 and click quarantine tab. Malwarebytes' Anti-Malware 1.46 is error and shutdown.

Malwarebytes' Anti-Malware 1.46 show message box : MBAM_ERROR_LOAD_QUARANTINE (0, 14)

What should i do?

[noknojon]

Hello ,Welcome to Malwarebytes Forum

As we don't work on Malware removal or diagnostics in the general forums please follow these directions -

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

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Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or via Here

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Thank You -

[Firefox]

You could try and just reinstall the program and see if it corrects your issue, if not then follow the instructions from noknojon above....

Here are the instructions for a clean re-install of Malwarebytes....

Please try the following to see if it helps:

Windows XP:

• Click on Start and select Control Panel
  
• Open Add/Remove Programs
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.
    

[ohholimp]

Thank you very much

[Firefox]

ohholimp, does this mean your problem was solved, and if so can you post what solution worked for you in case another person happens to read through this thread, they can see what worked in your case?

Thanks in advance, and should you have any other issues or questions don't hesitate to ask....