Rogue, Malware update error

[Aiki]

Hi,

I'm trying to clean a laptop of Rogue, unsuccessfully so far.

I attempted to update Malwarebytes and received Error Code 702 (0, 453) with instructions to report that.

Thoughts? Thanks ;-)

[gtyhfy]

Hello Aiki,

I believe the version of MBAM installed on that computer is old. So let's download a new one, then follow an update ...

Reinstall of MBAM

Please follow the instructions below to install the newest version of MBAM:

For Windows XP:

1. Click on Start and select Control Panel
   
2. Open Add/Remove Programs
   
3. Uninstall Malwarebytes' Anti-Malware
   
4. Restart your computer very important
   
5. Download and run mbam-clean.exe from here
   
6. It will ask to restart your computer, please allow it to do so very important
   
7. After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here. Remember to enable your Anti-Virus after installation.
   

For Windows Vista and Windows 7:

1. Click on the Start button and select Control Panel
   
2. Click on Programs and Features
   
3. Uninstall Malwarebytes' Anti-Malware
   
4. Restart your computer very important
   
5. Download and run mbam-clean.exe from here
   
6. It will ask to restart your computer, please allow it to do so very important
   
7. After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here. Remember to enable your Anti-Virus after installation.
   

Note:

• You will need to reactivate the program using the license you were sent via email if using the Pro version
  
• Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
  Restart the computer again and verify that MBAM is in the task tray if using the Pro version.
  
• Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.
  

Manual Update of Definition Database

If you cannot update the database to the latest version within the MBAM window, you may follow the instructions below and update it manually:

ISSUE: I need to get the latest database onto a computer that cannot access the Internet.

SOLUTION: You can manually copy the database from a working computer using a flash drive or CD onto the infected PC. Our database file is stored in the following locations.

• Windows XP and 2000
  
• C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• Windows Vista and Windows 7:
  
• C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  

You can also download a manual update from here - NOTE: This manual update will always be way behind in version level compared to updates from within the program

Request Help from Expert Helper

If unfortunately you cannot deal with the rogue, then please read carefully and follow the directions below so that a qualified expert helper will help you to clean your machine for free at the malware removal forum.

• If you have already submitted for assistance at one of the other support sites on the Internet, then you should not post a new topic here and stay working with the helper from that site until the issue is resolved.
  
• Please print out, read, and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
  
• One of the expert helpers there will give you one-on-one assistance when one becomes available.
  
• After posting your new topic, make sure under options (top right of your topic screen), you select Track this topic and choose one of the Email options (prefer Immediate Email Notification) so that you're alerted when someone has replied to your post.
  
• Please be patient when waiting for an expert help as the expert helpers can get a bit busy.
  
• Please try not to post back (bump) your topic within the first 48 hours. Expert helpers will find the topics which has a zero post count first. If you bump your topic, expert helpers may think the topic is replied and jump to other posts.
  If there is no reply from any experts after 48 hours, you can reply the topic for asking help again or send a Private Message to a Moderator asking for assistance.
  
• Please do not alter the system (eg install or uninstall any software, conduct some fixes, use any removal/scanning tool) after posting unless it is told by the expert helper. Using these other tools often makes the cleanup task more difficult and time consuming.
  

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or via here for a prioritized support. Please remember to quote your cleverbridge Reference Number from the confirmation e-mail when requesting assistance.

If you're a Corporate or Technician Licensed customer seeking assistance please send an email to corporate-support@malwarebytes.org. Please quote your order reference number when you send the request.

Please post back if you have further questions.

Thank You

PS Please use the "ADDREPLY" button at bottom of forum window instead of other ones when you start replying, so that everyone will be easier to read the whole topic.

[Aiki]

Please follow the instructions below to install the newest version of MBAM:

For Windows XP:

1. Click on Start and select Control Panel
   
2. Open Add/Remove Programs
   
3. Uninstall Malwarebytes' Anti-Malware
   
4. Restart your computer very important
   
5. Download and run mbam-clean.exe from here
   
6. It will ask to restart your computer, please allow it to do so very important
   
7. After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here. Remember to enable your Anti-Virus after installation.
   

Thanks for the welcome and the help ;-)

After following the above instructions, I was prompted to update Malwarebyes, which I did, and received the same error code with instructions to report that:

Error code 702 (0, 453)

Any thoughts on this before proceeding futher?

[noknojon]

Hi -

Please list your Operating System (XP Vista Win7) with your Antivirus program and Firewall (if you use one)

Also current update is Version 4273 - Do you know what yours is -

If you think the infection is still on your system please follow the instructions below -

As we don't work on Malware removal or diagnostics in the general forums please follow these directions -

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post - Please allow at least 48 hours for a reply as the experts can get busy at times -

Also add a brief note to the experts as to your problems -

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.orgor via Here

Always use the ADD REPLY Tab at the bottom of the page when you reply -

Thank You -

Thank You -

[gtyhfy]

Hello Aiki,

Then read the section "Manual Update of Definition Database" in my post above, and then you can have a scan of your system. If you cannot deal with the problem after the manual update, just follow the "Request Help from Expert Helper" section.

The last post is long, but it contains all the information you need

Please post back if you have further questions.

Thank you