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Using Malwarebyte Program for Infected Computer

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A neighbers Dell Laptop with Windows XP Pro (SP3) has some type of malware program that is sending spam to all of the people listed in her address book. I want to download the free Malwarebyte program and install/scan on this computer.

Question: Does the free Malwarebyte download have the latest malware updates or do I have to down load the update file? If so, what is the URL to obtain the update file?

Question: Can the Malwarebyte program be installed in Safe Mode?

Thanks for any help, Sam.

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Hello and Welcome to Malwarebytes....

When the Malwarebytes program gets installed, the installer file will install with an outdated definition database file so it will need to be updated. You can update it right after the install as it gives you the option to update it.

If the update fails you can follow the instructions for a manual update from Section A Item 4 located RIGHT HERE

Although Malwarebytes can be installed and run in Safe Mode, the preferred method and most successful method is to run it in Normal Mode as it will do a better job with detecting and cleaning the computer.

Should you have problems doing the items listed above or are still infected please follow the instructions below:

Please read the following so that you can begin the cleaning process:

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
  • After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  • One of the expert helpers there will give you one-on-one assistance when one becomes available.
  • Please refrain from making any further changes to your computer (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    • You may send a Private Message to a Moderator asking for assistance.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here.

Please be patient, someone will assist you as soon as it is possible.

PS: Please use the "ADDREPLY" t_reply.gif button instead of other ones when you start replying. :)

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