Trojan Cycler Issue

[valetudo13]

I believe I'm having the same issue as everyone else with this Trojan Cycler issue. I haven't been able to get sound through my speakers for the last few days. I've had the blue screen advising dumping physical memory issue as well. Here is a log of the latest Malwarebytes scan from:

Everytime I reboot, it comes right back. Help would be greatly appreciated.

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 4261

Windows 5.1.2600 Service Pack 3

Internet Explorer 7.0.5730.13

6/30/2010 4:04:08 PM

mbam-log-2010-06-30 (16-04-08).txt

Scan type: Quick scan

Objects scanned: 140160

Time elapsed: 12 minute(s), 34 second(s)

Memory Processes Infected: 2

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 3

Folders Infected: 0

Files Infected: 2

Memory Processes Infected:

C:\System Volume Information\Microsoft\services.exe (Trojan.Cycler) -> Failed to unload process.

C:\System Volume Information\Microsoft\smss.exe (Trojan.Cycler) -> Failed to unload process.

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Not selected for removal.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Not selected for removal.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Not selected for removal.

Folders Infected:

(No malicious items detected)

Files Infected:

C:\System volume information\Microsoft\services.exe (Trojan.Cycler) -> Delete on reboot.

C:\System volume information\Microsoft\smss.exe (Trojan.Cycler) -> Delete on reboot.

[RPMcMurphy]

Hello valetudo13 and welcome to Malwarebytes. I

[valetudo13]

My computer is a Dell Dimension 4600i. There is only one operating system installed and its windows XP.

Here is the bootkit log:

Bootkit Remover version 1.0.0.1

© 2009 eSage Lab

www.esagelab.com

\\.\C: -> \\.\PhysicalDrive0

MD5: 6def5ffcbcdbdb4082f1015625e597bd

Size Device Name MBR Status

--------------------------------------------

74 GB \\.\PhysicalDrive0 OK (DOS/Win32 Boot code found)

Press any key to quit...

[RPMcMurphy]

Hi valetudo13,

I need a little closer look, please run these for me:

Please download DDS by sUBs from one of the following links and save it to your desktop.

DDS.scr

DDS.pif

• Disable any script blocking protection (How to Disable your Security Programs)
  
• Double click DDS icon to run the tool (may take up to 3 minutes to run)
  
• When done, DDS.txt will open.
  
• After a few moments, attach.txt will open in a second window.
  
• Save both reports to your desktop.
  

---------------------------------------------------

• Post the contents of the DDS.txt report in your next reply
  
• Attach the Attach.txt report to your post by scroling down to the Attachments area and then clicking Browse. Browse to where you saved the file, and click Open and then click UPLOAD.
  

Download GMER Rootkit Scanner from here to your desktop.

• Double click the exe file. If asked to allow gmer.sys driver to load, please consent .
  
• If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO.
  
  Click the image to enlarge it
  
• In the right panel, you will see several boxes that have been checked. Uncheck the following ...
  • IAT/EAT
    
  • Drives/Partition other than Systemdrive (typically C:\)
    
  • Show All (don't miss this one)
    

  [*] Then click the Scan button & wait for it to finish.

  [*] Once done click on the [save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.

  [*]Save it where you can easily find it, such as your desktop, and post it in reply.

**Caution**

Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries

If you have trouble running GEMR:

• Make sure that your security software is disabled
  
• Uncheck the box next to "Files" this time also
  
• If you still can't run it, try in the Safe Mode
  

Please include the following in your next post:

• DDS.txt and Attach.txt logs
  
• GMER log
  

[valetudo13]

Here is the DDS log:

DDS (Ver_10-03-17.01) - NTFSx86

Run by Administrator at 16:58:43.54 on Fri 07/02/2010

Internet Explorer: 7.0.5730.13

Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1535.903 [GMT -7:00]

AV: Symantec Endpoint Protection *On-access scanning disabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch

svchost.exe

C:\WINDOWS\System32\svchost.exe -k netsvcs

C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe

svchost.exe

svchost.exe

C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe

C:\WINDOWS\system32\spoolsv.exe

svchost.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\WINDOWS\system32\inetsrv\inetinfo.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe

C:\WINDOWS\system32\HPZipm12.exe

C:\WINDOWS\system32\svchost.exe -k imgsvc

C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe

C:\WINDOWS\system32\SearchIndexer.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\WINDOWS\System32\svchost.exe -k HTTPFilter

C:\WINDOWS\Explorer.EXE

C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe

C:\Program Files\Common Files\Symantec Shared\ccApp.exe

C:\Program Files\Java\jre6\bin\jusched.exe

C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe

C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe

C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe

C:\WINDOWS\system32\hphmon05.exe

C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqtra08.exe

C:\Program Files\Windows Desktop Search\WindowsSearch.exe

C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpqSTE08.exe

C:\Program Files\Opera\opera.exe

C:\WINDOWS\system32\SearchProtocolHost.exe

C:\Documents and Settings\Administrator\Desktop\dds.pif

============== Pseudo HJT Report ===============

uInternet Connection Wizard,ShellNext = https://www.vso-software.fr/affiliate/thank...p=ConvertXtoDVD

BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll

BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\program files\real\realplayer\rpbrowserrecordplugin.dll

BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll

BHO: Java Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll

BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"

mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot

mRun: [sunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"

mRun: [PDVDDXSrv] "c:\program files\cyberlink\powerdvd dx\PDVDDXSrv.exe"

mRun: [RoxioDragToDisc] "c:\program files\roxio\drag-to-disc\DrgToDsc.exe"

mRun: [iSUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup

mRun: [iSUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start

mRun: [HPDJ Taskbar Utility] c:\windows\system32\spool\drivers\w32x86\3\hpztsb09.exe

mRun: [HPHmon05] c:\windows\system32\hphmon05.exe

mRun: [HP Software Update] c:\program files\hewlett-packard\hp software update\HPWuSchd2.exe

mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime

mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"

mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"

mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hewlett-packard\digital imaging\bin\hpqtra08.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\window~1.lnk - c:\program files\windows desktop search\WindowsSearch.exe

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mi1933~1\office12\REFIEBAR.DLL

DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1243173443578

DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1243173498171

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab

DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll

============= SERVICES / DRIVERS ===============

R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccSvcHst.exe [2009-3-17 108392]

R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSvcHst.exe [2009-3-17 108392]

R2 Symantec AntiVirus;Symantec Endpoint Protection;c:\program files\symantec\symantec endpoint protection\Rtvscan.exe [2009-5-12 2440632]

R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20100701.052\NAVENG.SYS [2010-7-2 85552]

R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20100701.052\NAVEX15.SYS [2010-7-2 1347504]

S3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [2008-11-18 23888]

S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-5-29 102448]

=============== Created Last 30 ================

2010-06-30 21:13:14 4 ----a-w- c:\program files\5982796.dat

==================== Find3M ====================

============= FINISH: 16:59:10.06 ===============

[valetudo13]

I just attached the Attach.txt

Attach.txt

[valetudo13]

I had issues with the GMER program freezing so I had to uncheck the files box. Im atached the log now. Thanks for the assistance.

GMER.txt

[RPMcMurphy]

Hi valetudo13,

Download ComboFix from one of the following locations:

Link 1

Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

• Double click on ComboFix.exe & follow the prompts.
  

As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

• Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
  

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

• Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
  

• Click on Yes, to continue scanning for malware.
  

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

Notes:

1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.

2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.

Please include the following in your next post:

• ComboFix log
  

[valetudo13]

Sorry for the delay. Here is the combo fix log. I attached it because I didn't know if you wanted me to copy n paste it or attach it.

ComboFix.txt

[RPMcMurphy]

valetudo13,

Please run these for me next:

You have this program installed, Malwarebytes' Anti-Malware (MBAM). Please update it and run a scan.

Open MBAM

• Click the Update tab
  
• Click Check for Updates
  
• If an update is found, it will download and install the latest version.
  
• The program will close to update and reopen.
  
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  
• Copy&Paste the entire report in your next reply.
  

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

Using Internet Explorer or Firefox, visit Kaspersky Online Scanner

1. Click Accept, when prompted to download and install the program files and database of malware definitions.

2. To optimize scanning time and produce a more sensible report for review:

• Close any open programs
  
• Turn off the real time scanner of any existing antivirus program while performing the online scan. Click HERE to see how to disable the most common antivirus programs.
  

3. Click Run at the Security prompt.

The program will then begin downloading and installing and will also update the database.

Please be patient as this can take quite a long time to download.

• Once the update is complete, click on Settings.
  
• Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
  • 
    
  • Spyware, adware, dialers, and other riskware
    
  • Archives
    
  • E-mail databases
    

  [*]Click on My Computer under the green Scan bar to the left to start the scan.

  [*]Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.

  [*]Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.

  [*]Click View report... at the bottom.

  [*] Click the Save report... button.

  

  [*] Change the Files of type dropdown box to Text file (.txt) and name the file KasReport.txt to save the file to your desktop so that you may post it in your next reply

Please include the following in your next post:

• MBAM log
  
• Kaspersky log
  
• How is your computer running?
  

[valetudo13]

Here is the log for malware:

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 4269

Windows 5.1.2600 Service Pack 3

Internet Explorer 7.0.5730.13

7/3/2010 5:06:44 AM

mbam-log-2010-07-03 (05-06-44).txt

Scan type: Quick scan

Objects scanned: 137681

Time elapsed: 9 minute(s), 24 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

[valetudo13]

Here is the log for Kaspersky:

--------------------------------------------------------------------------------

KASPERSKY ONLINE SCANNER 7.0: scan report

Saturday, July 3, 2010

Operating system: Microsoft Windows XP Professional Service Pack 3 (build 2600)

Kaspersky Online Scanner version: 7.0.26.13

Last database update: Saturday, July 03, 2010 10:14:36

Records in database: 4254464

--------------------------------------------------------------------------------

Scan settings:

scan using the following database: extended

Scan archives: yes

Scan e-mail databases: yes

Scan area - My Computer:

A:\

C:\

D:\

E:\

G:\

Scan statistics:

Objects scanned: 69769

Threats found: 3

Infected objects found: 2

Suspicious objects found: 1

Scan duration: 03:33:02

File name / Threat / Threats count

C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\Quarantine\0ACC0000\4BDFF41D.VBN Infected: Exploit.Win32.Pidief.cvl 1

C:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection\Quarantine\0B580000\4BDE43CE.VBN Suspicious: Exploit.Java.CVE-2010-0886.a 1

C:\WINDOWS\Bbstore\DSS\DSSAGENT.EXE Infected: not-a-virus:AdWare.Win32.Background 1

Selected area has been scanned.

[valetudo13]

The computer seems to be running fine. I haven't restarted it since you've been assisting me. Should I restart it?

[RPMcMurphy]

valetudo13,

Your logs are looking good. You may reboot if you wish. All thats left is one bad file and some important cleanup and updating:

Click Start > Run or Press Windows Key + R and copy/paste the following single-line command into the Run box and click OK:

cmd /c del /f/a/q "C:\WINDOWS\Bbstore\DSS\DSSAGENT.EXE"

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.

Please follow these steps to remove older version Java components and update.

• Download the latest version of Java Runtime Environment (JRE) 6 and save it to your desktop.
  
• Scroll down to where it says "Java SE Runtime Environment (JRE) 6 Update 20. The Java SE Runtime Environment (JRE) allows end-users to run Java applications."
  
• Click the "Download" button to the right.
  
• Select the Windows platform from the dropdown menu.
  
• Read the License Agreement and then check the box that says: " I agree to the Java SE Runtime Environment 6 with JavaFX License Agreement". Click on Continue.The page will refresh.
  
• Click on the link to download Windows Offline Installation and save the file to your desktop.
  
• Close any programs you may have running - especially your web browser.
  
• Now go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  
• Check (highlight) any item with Java Runtime Environment (JRE or J2SE or Java 6) in the name.
  
• Click the Remove or Change/Remove button.
  
• Repeat as many times as necessary to remove each Java version.
  
• Reboot your computer once all Java components are removed.
  
• Then from your desktop double-click on jre-6u20-windows-i586-p.exe to install the newest version.
  
• After the install is complete, go into the Control Panel (using Classic View) and double-click the Java Icon. (looks like a coffee cup)
  • On the General tab, under Temporary Internet Files, click the Settings button.
    
  • Next, click on the Delete Files button
    
  • There are two options in the window to clear the cache - Leave BOTH Checked
    Applications and AppletsTrace and Log Files
    

  [*]Click OK on Delete Temporary Files Window

  Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.

  [*]Click OK to leave the Temporary Files Window

  [*]Click OK to leave the Java Control Panel.

Uninstall ComboFix

• Press the Windows key + R on your keyboard or click Start -> Run. Copy and past the following text into the run box that opens and press OK:
  Combofix /Uninstall
  

Download TFC to your desktop

• Close any open windows.
  
• Double click the TFC icon to run the program
  
• TFC will close all open programs itself in order to run,
  
• Click the Start button to begin the process.
  
• Allow TFC to run uninterrupted.
  
• The program should not take long to finish it's job
  
• Once its finished it should automatically reboot your machine,
  
• if it doesn't, manually reboot to ensure a complete clean
  

Finally, I'd like to make a couple of suggestions to help you stay clean in the future:

• Restart any anti-malware programs that we disabled while we were cleaning your machine.
  
• Keep your antivirus application current and updated. Also, hang on to MBAM. Scan with them at least weekly.
  
• Consider running in a limited user account. See this post for more information.
  
• Please carefully review the information in the Security - Best Practices and Prevention forum located HERE
  

Please post once more so I know you are all set and I can close this thread. Good luck and stay safe!

[valetudo13]

Alrighty, I did everything has instructed. Scanned one more time and everything seems to be in order. Thank your for your assistance with everything. I really do appreciate it. Does this site take donations because you guys definitely need to be paid for your services?

Thanks again

[RPMcMurphy]

valetudo13,

You're very welcome. I do not have an account set up to receive personal donations. I'd recommend that you support Malwarebytes by purchasing a licensed copy of the program HERE.

Thanks and take care.