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Outlook Express and Internet open on Startup


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Whenever I start up the computer Outlook Express and Internet Explorer automaticaly open up, even though they are not in any startup folder. This is my first time using HijackThis so a detailed explaination would be nice. Thanks.

Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 9:39:25 AM, on 30/06/2010

Platform: Windows Vista SP1 (WinNT 6.00.1905)

MSIE: Internet Explorer v8.00 (8.00.6001.18904)

Boot mode: Normal

Running processes:

C:\Windows\system32\taskeng.exe

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Program Files\Windows Defender\MSASCui.exe

C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe

C:\Program Files\Acer\Empowering Technology\SysMonitor.exe

C:\Program Files\Acer\Empowering Technology\Framework.Launcher.exe

C:\Program Files\Acer\Acer PowerSaver\PowerSaverTray.exe

C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe

C:\Windows\System32\igfxtray.exe

C:\Windows\System32\hkcmd.exe

C:\Windows\System32\igfxpers.exe

C:\Program Files\Wave Systems Corp\Services Manager\DocMgr\bin\WavXDocMgr.exe

C:\Program Files\Wave Systems Corp\SecureUpgrade.exe

C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe

C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe

C:\Windows\system32\igfxsrvc.exe

C:\Program Files\Brother\ControlCenter3\brccMCtl.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\G Data\AntiVirus\AVKTray\AVKTray.exe

C:\Program Files\Common Files\Java\Java Update\jusched.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Windows\system32\Macromed\Flash\FlashUtil10h_ActiveX.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Windows Live\Messenger\msnmsgr.exe

C:\Users\user\Documents\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.acer.com/rdr.aspx?b=ACAW&a...;m=veriton_m265

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.acer.com/rdr.aspx?b=ACAW&a...;m=veriton_m265

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://homepage.acer.com/rdr.aspx?b=ACAW&a...;m=veriton_m265

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O1 - Hosts: ::1 localhost

O2 - BHO: G Data WebFilter Class - {0124123D-61B4-456f-AF86-78C53A0790C5} - C:\Program Files\G Data\AntiVirus\Webfilter\AvkWebIE.dll

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)

O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll

O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll

O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll

O3 - Toolbar: G Data WebFilter - {0124123D-61B4-456f-AF86-78C53A0790C5} - C:\Program Files\G Data\AntiVirus\Webfilter\AvkWebIE.dll

O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide

O4 - HKLM\..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe

O4 - HKLM\..\Run: [Acer Empowering Technology Monitor] C:\Program Files\Acer\Empowering Technology\SysMonitor.exe

O4 - HKLM\..\Run: [EmpoweringTechnology] C:\Program Files\Acer\Empowering Technology\Framework.Launcher.exe boot

O4 - HKLM\..\Run: [Acer PowerSaver] C:\Program Files\Acer\Acer PowerSaver\PowerSaverTray.exe

O4 - HKLM\..\Run: [Acer SmartBoot] C:\Program Files\Acer\Acer SmartBoot\ASLTray.exe

O4 - HKLM\..\Run: [AutoLockProcess] C:\Program Files\Acer\Empowering Technology\eLock\autolockprocess\autolockprocess.exe

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"

O4 - HKLM\..\Run: [LanguageShortcut] "C:\Program Files\CyberLink\PowerDVD\Language\Language.exe"

O4 - HKLM\..\Run: [igfxTray] C:\Windows\system32\igfxtray.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe

O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe

O4 - HKLM\..\Run: [Acer Product Registration] "C:\Program Files\Acer\Acer Registration\ACE1.exe" /startup

O4 - HKLM\..\Run: [Acer Assist Launcher] C:\Program Files\Acer\Acer Assist\launcher.exe

O4 - HKLM\..\Run: [WavXMgr] "C:\Program Files\Wave Systems Corp\Services Manager\Docmgr\bin\WavXDocMgr.exe"

O4 - HKLM\..\Run: [EmbassySecurityCheck] ";C:\Program Files\Wave Systems Corp\EMBASSY Security Setup\EMBASSYSecurityCheck.exe"

O4 - HKLM\..\Run: [secureUpgrade] "C:\Program Files\Wave Systems Corp\SecureUpgrade.exe"

O4 - HKLM\..\Run: [sSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot

O4 - HKLM\..\Run: [PaperPort PTD] "C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe"

O4 - HKLM\..\Run: [indexSearch] "C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe"

O4 - HKLM\..\Run: [PPort11reminder] "C:\Program Files\ScanSoft\PaperPort\Ereg\Ereg.exe" -r "C:\ProgramData\ScanSoft\PaperPort\11\Config\Ereg\Ereg.ini

O4 - HKLM\..\Run: [brMfcWnd] C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe /AUTORUN

O4 - HKLM\..\Run: [ControlCenter3] C:\Program Files\Brother\ControlCenter3\brctrcen.exe /autorun

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [OM2_Monitor] "C:\Program Files\OLYMPUS\OLYMPUS Master 2\FirstStart.exe" /OM

O4 - HKLM\..\Run: [G DATA AntiVirus Trayapplication] C:\Program Files\G Data\AntiVirus\AVKTray\AVKTray.exe

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"

O4 - HKCU\..\Run: [OM2_Monitor] "C:\Program Files\OLYMPUS\OLYMPUS Master 2\MMonitor.exe" -NoStart

O4 - HKCU\..\RunOnce: [shockwave Updater] C:\Windows\system32\Adobe\Shockwave 11\SwHelper_1151601.exe -Update -1151601 -"Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30618; OfficeLiveConnector.1.3; OfficeLivePatch.0.0)" -"http://www.miniclip.com/games/pizza-hot/en/"

O4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~1\OFFICE11\REFIEBAR.DLL

O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262E} (System Requirements Lab) - http://www.systemrequirementslab.com/srl_b...sreqlab_srl.cab

O16 - DPF: {2EDF75C0-5ABD-49f9-BAB6-220476A32034} (System Requirements Lab) - http://intel-drv-cdn.systemrequirementslab...reqlab_srlx.cab

O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: Acer SmartBoot Service (ASLSvc) - Acer Incorporated - C:\Program Files\Acer\Acer SmartBoot\ASLSvc.exe

O23 - Service: G Data AntiVirus Proxy (AVKProxy) - G Data Software AG - C:\Program Files\Common Files\G DATA\AVKProxy\AVKProxy.exe

O23 - Service: G Data Scheduler (AVKService) - G Data Software AG - C:\Program Files\G Data\AntiVirus\AVK\AVKService.exe

O23 - Service: G Data Filesystem Monitor (AVKWCtl) - G Data Software AG - C:\Program Files\G Data\AntiVirus\AVK\AVKWCtl.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: eLock Service (eLockService) - Acer Inc. - C:\Program Files\Acer\Empowering Technology\eLock\Service\eLockServ.exe

O23 - Service: Empowering Technology Service (ETService) - Unknown owner - C:\Program Files\Acer\Empowering Technology\Service\ETService.exe

O23 - Service: G Data Scanner (GDScan) - G Data Software AG - C:\Program Files\Common Files\G DATA\GDScan\GDScan.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: NTI Backup Now 5 Backup Service (NTIBackupSvc) - NewTech InfoSystems, Inc. - C:\Program Files\NewTech Infosystems\NTI Backup Now 5\BackupSvc.exe

O23 - Service: NTI Backup Now 5 Scheduler Service (NTISchedulerSvc) - NewTech Infosystems, Inc. - C:\Program Files\NewTech Infosystems\NTI Backup Now 5\SchedulerSvc.exe

O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe

O23 - Service: SecureStorageService - Wave Systems Corp. - C:\Program Files\Wave Systems Corp\Secure Storage Manager\SecureStorageService.exe

--

End of file - 10515 bytes

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  • Staff

Hi,

Since you have Windows Defender running in the background, it may have interfered with a registry key set to run only once:

O4 - HKCU\..\RunOnce: [shockwave Updater] C:\Windows\system32\Adobe\Shockwave 11\SwHelper_1151601.exe -Update -1151601 -"Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30618; OfficeLiveConnector.1.3; OfficeLivePatch.0.0)" -"http://www.miniclip.com/games/pizza-hot/en/"

After the "Runonce" was performed, Windows deletes that key again, but in your case, your Windows Defender may have blocked the deletion of that key.

Anyway, Please temporary disable Windows Defender:

To turn real-time protection off

Open Windows Defender. (Click Start, click Programs, and then click Windows Defender.)

Click Tools, and then click General Settings.

Under Real-time protection options, Uncheck the Turn on real-time protection (recommended) check box.

Then click Save.

Then, Rightclick HijackThis and select to Run as adminstrator.

Click scan.

There, check the following entry:

O4 - HKCU\..\RunOnce: [shockwave Updater] C:\Windows\system32\Adobe\Shockwave 11\SwHelper_1151601.exe -Update -1151601 -"Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30618; OfficeLiveConnector.1.3; OfficeLivePatch.0.0)" -"http://www.miniclip.com/games/pizza-hot/en/"

Click the fix checked button below.

Let me know if this has fixed your problem.

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Ok, I did what you said and then restarted the computer. Internet Explorer and Outlook Express still open up. Did you want me to turn Windows Defender back on or just leave it off? I also ran another scan with HijackThis and, just in case it helps, here it is:

Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 3:46:19 PM, on 01/07/2010

Platform: Windows Vista SP1 (WinNT 6.00.1905)

MSIE: Internet Explorer v8.00 (8.00.6001.18904)

Boot mode: Normal

Running processes:

C:\Windows\system32\taskeng.exe

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Program Files\Windows Defender\MSASCui.exe

C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe

C:\Program Files\Acer\Empowering Technology\SysMonitor.exe

C:\Program Files\Acer\Empowering Technology\Framework.Launcher.exe

C:\Program Files\Acer\Acer PowerSaver\PowerSaverTray.exe

C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe

C:\Windows\System32\igfxtray.exe

C:\Windows\System32\hkcmd.exe

C:\Windows\System32\igfxpers.exe

C:\Program Files\Wave Systems Corp\Services Manager\DocMgr\bin\WavXDocMgr.exe

C:\Program Files\Wave Systems Corp\SecureUpgrade.exe

C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe

C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe

C:\Windows\system32\igfxsrvc.exe

C:\Program Files\Brother\ControlCenter3\brccMCtl.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\G Data\AntiVirus\AVKTray\AVKTray.exe

C:\Program Files\Common Files\Java\Java Update\jusched.exe

C:\Windows\System32\mobsync.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Windows\system32\Macromed\Flash\FlashUtil10h_ActiveX.exe

C:\Program Files\Windows Live\Messenger\msnmsgr.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Users\user\Documents\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.acer.com/rdr.aspx?b=ACAW&a...;m=veriton_m265

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.acer.com/rdr.aspx?b=ACAW&a...;m=veriton_m265

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://homepage.acer.com/rdr.aspx?b=ACAW&a...;m=veriton_m265

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O1 - Hosts: ::1 localhost

O2 - BHO: G Data WebFilter Class - {0124123D-61B4-456f-AF86-78C53A0790C5} - C:\Program Files\G Data\AntiVirus\Webfilter\AvkWebIE.dll

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)

O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll

O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll

O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll

O3 - Toolbar: G Data WebFilter - {0124123D-61B4-456f-AF86-78C53A0790C5} - C:\Program Files\G Data\AntiVirus\Webfilter\AvkWebIE.dll

O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide

O4 - HKLM\..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe

O4 - HKLM\..\Run: [Acer Empowering Technology Monitor] C:\Program Files\Acer\Empowering Technology\SysMonitor.exe

O4 - HKLM\..\Run: [EmpoweringTechnology] C:\Program Files\Acer\Empowering Technology\Framework.Launcher.exe boot

O4 - HKLM\..\Run: [Acer PowerSaver] C:\Program Files\Acer\Acer PowerSaver\PowerSaverTray.exe

O4 - HKLM\..\Run: [Acer SmartBoot] C:\Program Files\Acer\Acer SmartBoot\ASLTray.exe

O4 - HKLM\..\Run: [AutoLockProcess] C:\Program Files\Acer\Empowering Technology\eLock\autolockprocess\autolockprocess.exe

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"

O4 - HKLM\..\Run: [LanguageShortcut] "C:\Program Files\CyberLink\PowerDVD\Language\Language.exe"

O4 - HKLM\..\Run: [igfxTray] C:\Windows\system32\igfxtray.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe

O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe

O4 - HKLM\..\Run: [Acer Product Registration] "C:\Program Files\Acer\Acer Registration\ACE1.exe" /startup

O4 - HKLM\..\Run: [Acer Assist Launcher] C:\Program Files\Acer\Acer Assist\launcher.exe

O4 - HKLM\..\Run: [WavXMgr] "C:\Program Files\Wave Systems Corp\Services Manager\Docmgr\bin\WavXDocMgr.exe"

O4 - HKLM\..\Run: [EmbassySecurityCheck] ";C:\Program Files\Wave Systems Corp\EMBASSY Security Setup\EMBASSYSecurityCheck.exe"

O4 - HKLM\..\Run: [secureUpgrade] "C:\Program Files\Wave Systems Corp\SecureUpgrade.exe"

O4 - HKLM\..\Run: [sSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot

O4 - HKLM\..\Run: [PaperPort PTD] "C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe"

O4 - HKLM\..\Run: [indexSearch] "C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe"

O4 - HKLM\..\Run: [PPort11reminder] "C:\Program Files\ScanSoft\PaperPort\Ereg\Ereg.exe" -r "C:\ProgramData\ScanSoft\PaperPort\11\Config\Ereg\Ereg.ini

O4 - HKLM\..\Run: [brMfcWnd] C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe /AUTORUN

O4 - HKLM\..\Run: [ControlCenter3] C:\Program Files\Brother\ControlCenter3\brctrcen.exe /autorun

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [OM2_Monitor] "C:\Program Files\OLYMPUS\OLYMPUS Master 2\FirstStart.exe" /OM

O4 - HKLM\..\Run: [G DATA AntiVirus Trayapplication] C:\Program Files\G Data\AntiVirus\AVKTray\AVKTray.exe

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"

O4 - HKCU\..\Run: [OM2_Monitor] "C:\Program Files\OLYMPUS\OLYMPUS Master 2\MMonitor.exe" -NoStart

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Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 3:15:56 PM, on 02/07/2010

Platform: Windows Vista SP1 (WinNT 6.00.1905)

MSIE: Internet Explorer v8.00 (8.00.6001.18904)

Boot mode: Normal

Running processes:

C:\Windows\system32\taskeng.exe

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Program Files\Windows Defender\MSASCui.exe

C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe

C:\Program Files\Acer\Empowering Technology\SysMonitor.exe

C:\Program Files\Acer\Empowering Technology\Framework.Launcher.exe

C:\Program Files\Acer\Acer PowerSaver\PowerSaverTray.exe

C:\Program Files\Acer\Acer SmartBoot\ASLTray.exe

C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe

C:\Windows\System32\igfxtray.exe

C:\Windows\System32\hkcmd.exe

C:\Windows\System32\igfxpers.exe

C:\Windows\system32\igfxsrvc.exe

C:\Program Files\Wave Systems Corp\Services Manager\DocMgr\bin\WavXDocMgr.exe

C:\Program Files\Wave Systems Corp\SecureUpgrade.exe

C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe

C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\G Data\AntiVirus\AVKTray\AVKTray.exe

C:\Program Files\Common Files\Java\Java Update\jusched.exe

C:\Program Files\Brother\ControlCenter3\brccMCtl.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Windows\system32\SearchProtocolHost.exe

C:\Windows\system32\Macromed\Flash\FlashUtil10h_ActiveX.exe

C:\Program Files\Windows Live\Messenger\msnmsgr.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Windows\system32\SearchFilterHost.exe

C:\Users\user\Documents\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.acer.com/rdr.aspx?b=ACAW&a...;m=veriton_m265

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.acer.com/rdr.aspx?b=ACAW&a...;m=veriton_m265

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://homepage.acer.com/rdr.aspx?b=ACAW&a...;m=veriton_m265

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O1 - Hosts: ::1 localhost

O2 - BHO: G Data WebFilter Class - {0124123D-61B4-456f-AF86-78C53A0790C5} - C:\Program Files\G Data\AntiVirus\Webfilter\AvkWebIE.dll

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)

O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll

O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll

O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll

O3 - Toolbar: G Data WebFilter - {0124123D-61B4-456f-AF86-78C53A0790C5} - C:\Program Files\G Data\AntiVirus\Webfilter\AvkWebIE.dll

O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide

O4 - HKLM\..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe

O4 - HKLM\..\Run: [Acer Empowering Technology Monitor] C:\Program Files\Acer\Empowering Technology\SysMonitor.exe

O4 - HKLM\..\Run: [EmpoweringTechnology] C:\Program Files\Acer\Empowering Technology\Framework.Launcher.exe boot

O4 - HKLM\..\Run: [Acer PowerSaver] C:\Program Files\Acer\Acer PowerSaver\PowerSaverTray.exe

O4 - HKLM\..\Run: [Acer SmartBoot] C:\Program Files\Acer\Acer SmartBoot\ASLTray.exe

O4 - HKLM\..\Run: [AutoLockProcess] C:\Program Files\Acer\Empowering Technology\eLock\autolockprocess\autolockprocess.exe

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"

O4 - HKLM\..\Run: [LanguageShortcut] "C:\Program Files\CyberLink\PowerDVD\Language\Language.exe"

O4 - HKLM\..\Run: [igfxTray] C:\Windows\system32\igfxtray.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe

O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe

O4 - HKLM\..\Run: [Acer Product Registration] "C:\Program Files\Acer\Acer Registration\ACE1.exe" /startup

O4 - HKLM\..\Run: [Acer Assist Launcher] C:\Program Files\Acer\Acer Assist\launcher.exe

O4 - HKLM\..\Run: [WavXMgr] "C:\Program Files\Wave Systems Corp\Services Manager\Docmgr\bin\WavXDocMgr.exe"

O4 - HKLM\..\Run: [EmbassySecurityCheck] ";C:\Program Files\Wave Systems Corp\EMBASSY Security Setup\EMBASSYSecurityCheck.exe"

O4 - HKLM\..\Run: [secureUpgrade] "C:\Program Files\Wave Systems Corp\SecureUpgrade.exe"

O4 - HKLM\..\Run: [sSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot

O4 - HKLM\..\Run: [PaperPort PTD] "C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe"

O4 - HKLM\..\Run: [indexSearch] "C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe"

O4 - HKLM\..\Run: [PPort11reminder] "C:\Program Files\ScanSoft\PaperPort\Ereg\Ereg.exe" -r "C:\ProgramData\ScanSoft\PaperPort\11\Config\Ereg\Ereg.ini

O4 - HKLM\..\Run: [brMfcWnd] C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe /AUTORUN

O4 - HKLM\..\Run: [ControlCenter3] C:\Program Files\Brother\ControlCenter3\brctrcen.exe /autorun

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"

O4 - HKLM\..\Run: [OM2_Monitor] "C:\Program Files\OLYMPUS\OLYMPUS Master 2\FirstStart.exe" /OM

O4 - HKLM\..\Run: [G DATA AntiVirus Trayapplication] C:\Program Files\G Data\AntiVirus\AVKTray\AVKTray.exe

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"

O4 - HKCU\..\Run: [OM2_Monitor] "C:\Program Files\OLYMPUS\OLYMPUS Master 2\MMonitor.exe" -NoStart

O4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~1\OFFICE11\REFIEBAR.DLL

O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262E} (System Requirements Lab) - http://www.systemrequirementslab.com/srl_b...sreqlab_srl.cab

O16 - DPF: {2EDF75C0-5ABD-49f9-BAB6-220476A32034} (System Requirements Lab) - http://intel-drv-cdn.systemrequirementslab...reqlab_srlx.cab

O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab

O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: Acer SmartBoot Service (ASLSvc) - Acer Incorporated - C:\Program Files\Acer\Acer SmartBoot\ASLSvc.exe

O23 - Service: G Data AntiVirus Proxy (AVKProxy) - G Data Software AG - C:\Program Files\Common Files\G DATA\AVKProxy\AVKProxy.exe

O23 - Service: G Data Scheduler (AVKService) - G Data Software AG - C:\Program Files\G Data\AntiVirus\AVK\AVKService.exe

O23 - Service: G Data Filesystem Monitor (AVKWCtl) - G Data Software AG - C:\Program Files\G Data\AntiVirus\AVK\AVKWCtl.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: eLock Service (eLockService) - Acer Inc. - C:\Program Files\Acer\Empowering Technology\eLock\Service\eLockServ.exe

O23 - Service: Empowering Technology Service (ETService) - Unknown owner - C:\Program Files\Acer\Empowering Technology\Service\ETService.exe

O23 - Service: G Data Scanner (GDScan) - G Data Software AG - C:\Program Files\Common Files\G DATA\GDScan\GDScan.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: NTI Backup Now 5 Backup Service (NTIBackupSvc) - NewTech InfoSystems, Inc. - C:\Program Files\NewTech Infosystems\NTI Backup Now 5\BackupSvc.exe

O23 - Service: NTI Backup Now 5 Scheduler Service (NTISchedulerSvc) - NewTech Infosystems, Inc. - C:\Program Files\NewTech Infosystems\NTI Backup Now 5\SchedulerSvc.exe

O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe

O23 - Service: SecureStorageService - Wave Systems Corp. - C:\Program Files\Wave Systems Corp\Secure Storage Manager\SecureStorageService.exe

--

End of file - 10304 bytes

Sorry about that, here it is.

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  • Staff

Hi,

I actually have no clue what other program which starts up with your Windows may cause Outlook and Internet explorer to open. Are you actually talking about your browser that opens after reboot and your mailprogram? So you see this?

Since when did this start? Have you installed something new recently? Or updated something recently. Anyway, please let me know when this exactly started, so I can verify the date/time in the next log I will ask so I can see what program may cause this.

Please download DDS and save it to your desktop.

  • Disable any script blocking protection
  • Double click dds.scr to run the tool.
  • When done, DDS.txt will open.
  • Click Yes at the next prompt for Optional Scan.
  • Save both reports to your desktop.

---------------------------------------------------

Copy and paste the contents of DDS.txt in your next reply. Do not copy and paste the contents of Attach.txt, but attach it to your reply instead.

Also, I remember that this has happened with Norton Antivirus in the past. For some reason, Norton Antivirus caused Outlook express and Internet Explorer to open after reboot. This was caused by the anti spam feature in Norton.

You don't have Norton here, but G Data, so I wonder if it may something the same here.

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Internet Explorer opens up to my homepage every time the computer boots, and outlook express opens as well. I have no idea when it started doing this but it was a long time ago. I didn't really think much of it but now I decided I should try and do soemthing about it.

I had BitDefender before it my time out and I opted for a change. The same thing happened with BitDefender too.

Since I do not even have a guess as to the time, should I still try DDS?

This isn't an urgent problem and it doesn't appear to be harming anything so it's okay if you have better things to do.

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  • Staff

Ok, let's do the following to find out what program is causing this...

Go to start and type: msconfig

This will open the System Configuration Utility.

In there, select the the tab startup

Click the button "Disable all" below, so all entries there will become unchecked

Click apply and OK.

Then reboot.

After reboot you will get a message that something has been changed in your system configuration. This is normal.

Let me know if Outlook and IE still open after reboot.

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  • Staff

Ok.

This means that one of the applications we disabled to start up with Windows was causing this. You've had a LOT of programs set to start up with Windows which aren't really needed to startup with Windows anyway, so we can leave these enabled.

OPen msconfig again, tab startup and check the following again:

G DATA AntiVirus

Then reboot.

After reboot you will get the message that something was modified in your system configuration. Just check the box where it says not to display this message again.

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Ok, I did this and Internet and Outlook don't open up on startup.

Do I go through the list of things and see which is causing the problem? Or do I just leave it with only G Data starting? Or pick the useful ones? Or something else?

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Wow... Well, I feel quite dumb right now...

I played around with disabling the different start-up applications and I found the problem. Turns out, Acer Smartboot had added Internet Explorer and Outlook Express automatically because they were frequently used programs.

I have disabled them now and turned off the Automatic adding of programs. :P

Anyways, thank you for your dedicated assistance and my apologies if I wasted your time.

- me12321

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