"Windows is starting up"

[Morgal]

Hello,

I Had some malware that was redirecting firefox links and after AVG failed to detect anything wrong I downloaded Malwarebytes because it worked well on my old PC.

Well malware found the offending items and they sound very similar to http://forums.malwarebytes.org/index.php?showtopic=55858

Now how ever my PC hangs at start up at the "Windows is starting up" blue screen and will not move.

I have attempted to start in safe mode and all I receive is a black screen, occasionally with "safe mode" writen in the corners.

I do not have a boot disk so that is one thing i have not tried. Would it be possible to download a boot file onto a flash drive and transfer it over? Is this even the problem?

I really have no idea what to do and I have to assume some of the infenctions i had did this as they where removed or some such.

My google foo as really failed me and i am stuck.

PS

Running windows XP Media center Edition

[Elise]

Hello ,

And My name is Elise and I'll be glad to help you with your computer problems.

I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

• The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  
• Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  
• The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  
• Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
  

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications.

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Please download OTLPE (filesize 120,9 MB)

• When downloaded double click on OTLPENet.exe and make sure there is a blank CD in your CD drive. This will automatically create a bootable CD.
  
• Reboot your system using the boot CD you just created.
  Note : If you do not know how to set your computer to boot from CD follow the steps here
  
• Your system should now display a REATOGO-X-PE desktop.
  
• Depending on your type of internet connection, you should be able to get online as well so you can access this topic more easily.
  
• Double-click on the OTLPE icon.
  
• Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  
• OTL should now start.
  
• Press Run Scan to start the scan.
  
• When finished, the file will be saved in drive C:\OTL.txt
  
• Copy this file to your USB drive if you do not have internet connection on this system
  
• Please post the contents of the OTL.txt file in your reply.
  

[Morgal]

thanks I'll give that a shot but it will not be for a few days as I am out of town.

Again thanks so much

[Elise]

Thanks for letting me know, I'll keep this open for a week or so

[Morgal]

unsure how to post the txt file so here it is.

I had to re install windows professional as all repair work failed. Hence the "windows2" in order to burn the cd...

one thing after another. also need some files for an emergency that could not wait so sorry for the mess. been a bad week.OTL.Txt

[Elise]

I had to re install windows professional as all repair work failed. Hence the "windows2" in order to burn the cd...

This seriously messes up things. You have now one partition with two windows installations.

At this point the best thing would be to save all your work using the CD (use My Computer and transfer data to a flashdrive) and reformat/reinstall windows.

The log that is created shows only data from Windows2, so is of no use to us; it looks for a windows installation on the C:\ drive, finds windows2 and uses that since its first in the boot order.

Even if we were able to repair your old windows installation, you still would have two installations.

In case a reformat is not an option, do the following: on the Reatogo desktop, please navigate to the following file using My Computer: c:\boot.ini

Rename this file to c:\boot.bak

Now rerun OTLPE, you will be prompted to choose a windows folder; choose your original c:\windows folder there.

Note - before booting back in your Windows2 installation, make sure to rename boot.bak back to boot.ini

[Elise]

Hi, are you still there?

If you still need help, post back here; due to some legal issues we can no longer user OTLPE in this version. I will provide you with an alternative solution to run this tool.

[screen317]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!