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Malwarebytes Updating error


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Hello Darkruler101 and Crocodileshop, :)

Please follow the instructions below accroding to your version of Windows, and remember to add the file exclusion (the instructions in green):

For Windows XP:

  1. Click on Start and select Control Panel
  2. Open Add/Remove Programs
  3. Uninstall Malwarebytes' Anti-Malware
  4. Restart your computer very important
  5. Download and run mbam-clean.exe from here
  6. It will ask to restart your computer, please allow it to do so very important
  7. After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here. Remember to enable your Anti-Virus after installation.

For Windows Vista and Windows 7:

  1. Click on the Start vista-7-start.png button and select Control Panel
  2. Click on Programs and Features
  3. Uninstall Malwarebytes' Anti-Malware
  4. Restart your computer very important
  5. Download and run mbam-clean.exe from here
  6. It will ask to restart your computer, please allow it to do so very important
  7. After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here. Remember to enable your Anti-Virus after installation.

Note:

  • You will need to reactivate the program using the license you were sent via email if using the Pro version
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version.
  • Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

Please post back if you have further questions. If the above instruction cannot solve the problem, please also state the operating system, the antivirus/ internet security, firewall and other security software you have on the system. In addition, please state whether there are any signs that you suspect you have malware, or you have got one recently in your reply.

Thank You :)

PS Please use the "ADDREPLY" t_reply.gif button at bottom of forum window instead of other ones when you start replying. :D

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Hello Darkruler101,

I found that after disabling Symantic Firewall that I was able to use the updater.

I'll have to add an exception to it.

Nice to see you know where the problem is :D

And if you have the add-on pac/parental controls it helps if you disable it for now as that can block too many items.

I'm using Symantic AntiVirus and Avast! AntiVirus...

Using two antivirus running realtime is not adding a protection, but sometimes it makes conflicts when both of them tries to catch a virus/malware. So it is better to keep one of them. If you have paid for Symantec, and still have a long subscription, then keep it and uninstall Avast.

Post back if you have futher questions.

Thanks :)

Edit - correct typos and annding info on add-on pac/parental controls.

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