Followed the instructions under "I'm infected, what do I do now," and it's not helping...what else can I do?

[ottimo]

When I tried to follow the instructions under "I'm infected..." it only made things worse. Where can I get some help? I can provide more details when/if I know I'm in the right place.

[Elise]

Hello ,

And My name is Elise and I'll be glad to help you with your computer problems.

I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

• The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  
• Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  
• The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  
• Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
  

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications.

-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.

Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:

• Please download OTL from one of the following mirrors:
  • This is THE Mirror
    

  [*]Save it to your desktop.

  [*]Double click on the icon on your desktop.

  [*]Click the "Scan All Users" checkbox.

  [*]Push the button.

  [*]Two reports will open, copy and paste them in a reply here:

  • OTListIt.txt <-- Will be opened
    
  • Extra.txt <-- Will be minimized
    

Please download GMER from one of the following locations and save it to your desktop:

• Main Mirror
  This version will download a randomly named file (Recommended)
  
• Zipped Mirror
  This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  

• Disconnect from the Internet and close all running programs.
  
• Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  
• Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  
• Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.
  
  
• GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  
• If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  
• Now click the Scan button. If you see a rootkit warning window, click OK.
  
• When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  
• Click the Copy button and paste the results into your next reply.
  
• Exit GMER and re-enable all active protection when done.
  

-- If you encounter any problems, try running GMER in Safe Mode.

-------------------------------------------------------------

In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply

• A detailed description of your problems
  
• A new OTL log (don't forget extra.txt)
  
• GMER log
  

[ottimo]

Hi -

I got the fake AV security thing clicking on link from a Google search for "The Impossible Quiz Answers." I couldn't open either Norton AntiVirus or SpyBot Search and Destroy. I couldn't open the task manager. The virus or whatever it is would shut down all windows/programs as soon as they began opening. Other than the fake security messages opening, internet sites were opening up, as well as multiple red Windows Security Center icons in the task bar. I eventually managed to keep a task manager window open long enough to hit "end task" on the AV thing. After that, I was able to open SpyBot, and it deleted some things. Then, when I opened Internet Explorer, it would not connect. I reset the Explorer settings and it began connecting to most websites, but not all. It would not open Windows Update pages, for example.

After this, did several scans using Norton AntiVirus. I don't remeber it finding anything significant. Then, I downloaded Malwarebytes, which I'd used before on a different computer. It did not find anything. I ran several scans over a couple days using both Malwarebytes and SpyBot. On one day, they both found a group of about six items, but both could only delete/fix 5/6 of those items. SpyBot recommended restarting and running in safe mode. I did that, but it was still not able to delete the last of the six items. Since then, I have run SpyBot and Malwarebytes a few times, and they no longer find those six items.

All during this time, I still had one red shield Windows Security icon in the task bar that was saying Norton AntiVirus was not up to date, even though Norton was saying it was updated, and I had manually run an update several times.

At some point, I think I ran a scan from a Microsoft website that said it found/deleted a few things.

The next thing I did was contact and chat with a Norton/Symantec person. He did a separate scan of my computer and appeared to find and delete/fix two items. Then, he uninstalled and reinstalled Norton AntiVirus. After he did that, the red Windows Security icon saying Norton was out of date went away.

The only other thing I think I did was try to follow the directions from the pinned post on this forum as mentioned in my first post. But I got lost or messed that up somehow.

Currently, the symptoms I can notice are these:

1. My sound has been disabled, sometime after the original problem (i.e., that did not immediately happen at the ttime the AV security thing came up).

2. My ability to change my desktop background picture is interfered with (and the previous picture gone). This happened most recently.

3. I get an occasional yellow Windows Security shield in the task bar. When I hover my mouse over it, it says something like, "dowloading updates, 0%." When I leave my computer for many hours in a row (e.g. overnight) and come back and wake it up, there will be several of these yellow shield icons, and the computer will be more or less frozen. If I am working on it and it doesn't go into sleep mode, these yellow shields tend to disappear after a while.

4. I still cannot connect to Windows Update sites.

This is all I can remember, though I've been dealing with this for a week or so, so I might've forgotten a few things.

Here are the files you asked me to copy:

(Note that, after GMER was done scanning, a window popped up saying, "Windows -- Delayed Write Failed. Windows was unable to save all the data for the file \Device\HardDiskVolume2\Documents and Settings\Nate\Local Settings\Temp. The data has been lost. This error may be caused by a failure of your computer hardware or network connection. Please try to save this file elsewhere." I clicked ok, for better or worse. Then I went ahead with clicking the save button in GMER.)

OTListIt.txt:

OTL logfile created on: 6/30/2010 4:10:35 PM - Run 1

OTL by OldTimer - Version 3.2.7.0 Folder = C:\Documents and Settings\Nate\Desktop

Windows XP Home Edition Service Pack 3 (Version = 5.1.2600) - Type = NTWorkstation

Internet Explorer (Version = 8.0.6001.18702)

Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

511.00 Mb Total Physical Memory | 63.00 Mb Available Physical Memory | 12.00% Memory free

1.00 Gb Paging File | 1.00 Gb Available in Paging File | 45.00% Paging File free

Paging file location(s): C:\pagefile.sys 768 1536 [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files

Drive C: | 55.84 Gb Total Space | 9.67 Gb Free Space | 17.31% Space Free | Partition Type: NTFS

D: Drive not present or media not loaded

E: Drive not present or media not loaded

F: Drive not present or media not loaded

G: Drive not present or media not loaded

H: Drive not present or media not loaded

I: Drive not present or media not loaded

Computer Name: DB9SJ321

Current User Name: Nate

Logged in as Administrator.

Current Boot Mode: Normal

Scan Mode: All users

Company Name Whitelist: Off

Skip Microsoft Files: Off

File Age = 30 Days

Output = Standard

========== Processes (SafeList) ==========

PRC - [2010/06/30 16:08:47 | 000,574,464 | ---- | M] (OldTimer Tools) -- C:\Documents and Settings\Nate\Desktop\OTL.exe

PRC - [2010/02/25 20:21:50 | 000,126,392 | R--- | M] (Symantec Corporation) -- C:\Program Files\Norton AntiVirus\Norton AntiVirus\Engine\17.7.0.12\ccsvchst.exe

PRC - [2009/09/13 12:33:32 | 000,198,160 | ---- | M] (RealNetworks, Inc.) -- C:\Program Files\Common Files\Real\Update_OB\realsched.exe

PRC - [2009/03/05 16:07:20 | 002,260,480 | RHS- | M] (Safer-Networking Ltd.) -- C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

PRC - [2008/04/13 20:12:19 | 001,033,728 | ---- | M] (Microsoft Corporation) -- C:\WINDOWS\explorer.exe

PRC - [2008/04/05 23:49:28 | 000,068,856 | ---- | M] (Google Inc.) -- C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

PRC - [2007/08/09 03:27:52 | 000,073,728 | ---- | M] (HP) -- C:\WINDOWS\SYSTEM32\HPZipm12.exe

PRC - [2007/01/04 17:38:18 | 000,112,336 | ---- | M] (Viewpoint Corporation) -- C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe

PRC - [2007/01/04 17:38:08 | 000,024,652 | ---- | M] (Viewpoint Corporation) -- C:\Program Files\Viewpoint\Common\ViewpointService.exe

PRC - [2006/11/03 18:20:12 | 000,866,584 | ---- | M] (Microsoft Corporation) -- C:\Program Files\Windows Defender\MSASCui.exe

PRC - [2006/11/03 18:19:58 | 000,013,592 | ---- | M] (Microsoft Corporation) -- C:\Program Files\Windows Defender\MsMpEng.exe

PRC - [2006/07/11 08:22:40 | 000,857,088 | ---- | M] (TiVo Inc.) -- C:\Program Files\Common Files\TiVo Shared\Beacon\TiVoBeacon.exe

PRC - [2002/07/11 17:15:20 | 000,270,336 | ---- | M] () -- C:\Program Files\Dell\Support\Alert\bin\DAMon.exe

PRC - [2002/04/10 18:44:04 | 000,679,936 | ---- | M] (Roxio) -- C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\Directcd.exe

PRC - [2002/03/27 04:35:00 | 000,045,056 | ---- | M] (BVRP Software) -- C:\Program Files\Digital Line Detect\DLG.exe

PRC - [2002/02/20 21:01:32 | 000,049,152 | ---- | M] (ScanSoft, Inc) -- C:\Program Files\ScanSoft\OmniPageSE\opware32.exe

PRC - [2001/08/07 19:06:54 | 000,024,633 | ---- | M] (Microsoft

[ottimo]

Forgot to add: another current sign/symptom is that Norton AntiVirus is regularly blocking things, every 10 min. or so, and especially when I open up Internet Explorer pages.

[Elise]

Hello again,

In order to safeguard your system from problems that can be brought on by a half finished fix, we need to disable TeaTimer. We can reenable it when we're done if you like.

1. Open SpyBot Search and Destroy by going to Start -> All Programs -> Spybot Search and Destroy -> Spybot Search and Destroy.
   
2. If prompted with a legal dialog, accept the warning.
   
3. Click and then on "Advanced Mode"
   
   
4. You may be presented with a warning dialog. If so, press
   
5. Click on
   
6. Click on
   
7. Uncheck this checkbox:
   
   
8. Close/Exit Spybot Search and Destroy
   

COMBOFIX

---------------

Please download ComboFix from one of these locations:

Bleepingcomputer
ForoSpyware

• Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  
• Double click on Combofix.exe and follow the prompts.
  
• As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  
• Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
  

**Please note: If the Microsoft Windows Recovery Console is already installed, or if you are running Vista, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

[ottimo]

Okay, I did that.

ComboFix 10-06-30.03 - Nate 07/01/2010 13:56:21.1.1 - x86

Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.511.231 [GMT -4:00]

Running from: c:\documents and settings\Nate\Desktop\ComboFix.exe

AV: Norton AntiVirus *On-access scanning disabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}

.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))

.

c:\documents and settings\LocalService\Local Settings\Application Data\Windows Server

c:\documents and settings\Nate\Recent\Thumbs.db

c:\documents and settings\NetworkService\Local Settings\Application Data\Windows Server

c:\windows\system32\Thumbs.db

c:\windows\xpsp1hfm.log

Infected copy of c:\windows\system32\DRIVERS\isapnp.sys was found and disinfected

Restored copy from - Kitty had a snack

.

((((((((((((((((((((((((( Files Created from 2010-06-01 to 2010-07-01 )))))))))))))))))))))))))))))))

.

2010-07-01 17:50 . 2008-04-13 18:36 37248 ----a-w- c:\windows\system32\drivers\isapnp.sys

2010-07-01 17:50 . 2008-04-13 18:36 37248 ----a-w- c:\windows\system32\dllcache\isapnp.sys

2010-06-29 02:41 . 2010-06-29 02:41 -------- d-----w- c:\documents and settings\Nate\Application Data\Tific

2010-06-27 00:18 . 2010-06-27 00:17 60808 ----a-w- c:\windows\system32\S32EVNT1.DLL

2010-06-27 00:18 . 2010-06-27 00:17 124976 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS

2010-06-27 00:17 . 2010-06-27 00:18 -------- d-----w- c:\program files\Symantec

2010-06-27 00:15 . 2010-06-27 00:15 -------- d-----w- c:\program files\NortonInstaller

2010-06-26 23:13 . 2010-06-26 23:13 46640 ----a-w- c:\windows\system32\msln.exe

2010-06-26 23:03 . 2010-06-26 23:13 14434 ----a-w- c:\windows\system32\drivers\SymSMR100.dat

2010-06-26 23:03 . 2010-06-26 23:03 58928 ----a-w- c:\windows\system32\drivers\SymSMR100.SYS

2010-06-26 23:02 . 2010-06-26 23:21 -------- d-----w- c:\documents and settings\Nate\Local Settings\Application Data\NPE

2010-06-26 23:00 . 2010-06-26 23:00 -------- d-----w- c:\documents and settings\LocalService\Local Settings\Application Data\ICS

2010-06-26 22:59 . 2010-06-28 15:35 -------- d-----w- c:\windows\LMI92.tmp

2010-06-26 22:54 . 2010-06-26 22:54 -------- d-----w- c:\documents and settings\Nate\Application Data\ElevatedDiagnostics

2010-06-26 21:40 . 2010-06-26 21:44 -------- dc-h--w- c:\windows\ie8

2010-06-26 20:56 . 2010-06-26 20:56 0 ----a-w- c:\windows\nsreg.dat

2010-06-26 20:56 . 2010-06-26 20:56 -------- d-----w- c:\documents and settings\Nate\Local Settings\Application Data\Mozilla

2010-06-26 15:57 . 2010-06-26 15:57 -------- d-----r- c:\program files\Norton Support

2010-06-23 22:57 . 2010-06-23 22:57 -------- d-sh--w- c:\documents and settings\NetworkService\IETldCache

2010-06-22 21:33 . 2010-06-22 21:33 -------- d-----w- c:\documents and settings\Nate\Application Data\SUPERAntiSpyware.com

2010-06-22 20:23 . 2010-06-22 20:23 -------- d-----w- c:\documents and settings\Nate\Application Data\Malwarebytes

2010-06-22 20:22 . 2010-04-29 19:39 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2010-06-22 20:22 . 2010-06-22 20:22 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes

2010-06-22 20:22 . 2010-04-29 19:39 20952 ----a-w- c:\windows\system32\drivers\mbam.sys

2010-06-22 20:22 . 2010-06-22 20:23 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware

2010-06-22 11:40 . 2010-06-22 19:53 -------- d-----w- c:\program files\Windows Live Safety Center

2010-06-21 04:56 . 2010-06-21 04:56 -------- d-----w- c:\documents and settings\NetworkService\Local Settings\Application Data\Adobe

2010-06-20 23:41 . 2010-06-21 09:22 -------- d-----w- c:\documents and settings\Nate\Local Settings\Application Data\ujtvfvdwa

2010-06-10 03:12 . 2010-05-06 10:41 743424 ------w- c:\windows\system32\dllcache\iedvtool.dll

.

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))

.

2010-06-29 03:15 . 2002-11-23 03:26 -------- d-----w- c:\documents and settings\All Users\Application Data\Symantec

2010-06-29 03:15 . 2002-11-23 03:26 -------- d-----w- c:\program files\Common Files\Symantec Shared

2010-06-29 02:04 . 2006-01-06 09:01 -------- d-----w- c:\program files\Google

2010-06-27 01:16 . 2002-12-05 22:30 -------- d-----w- c:\program files\Common Files\Adobe

2010-06-27 00:17 . 2010-06-27 00:18 805 ----a-w- c:\windows\system32\drivers\SYMEVENT.INF

2010-06-27 00:17 . 2010-06-27 00:18 7443 ----a-w- c:\windows\system32\drivers\SYMEVENT.CAT

2010-06-27 00:15 . 2005-05-16 18:13 -------- d-----w- c:\program files\Norton AntiVirus

2010-06-26 23:42 . 2008-10-31 06:15 -------- d-----w- c:\documents and settings\All Users\Application Data\NortonInstaller

2010-06-26 23:03 . 2008-10-31 06:15 -------- d-----w- c:\documents and settings\All Users\Application Data\Norton

2010-06-23 22:31 . 2010-06-22 21:36 63488 ----a-w- c:\documents and settings\Nate\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\SDDLLS\SD10006.dll

2010-06-23 22:31 . 2010-06-22 21:35 117760 ----a-w- c:\documents and settings\Nate\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\SDDLLS\UIREPAIR.DLL

2010-06-22 21:35 . 2010-06-22 21:35 52224 ----a-w- c:\documents and settings\Nate\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\SDDLLS\SD10005.dll

2010-06-21 10:10 . 2003-01-12 22:00 -------- d-----w- c:\program files\Lavasoft Ad-Aware

2010-06-10 07:54 . 2008-08-23 04:48 -------- d-----w- c:\program files\Microsoft Silverlight

2010-05-23 04:01 . 2010-05-23 04:01 503808 ----a-w- c:\documents and settings\Nate\Application Data\Sun\Java\Deployment\cache\6.0\46\f84c6ae-23c2cddb-n\msvcp71.dll

2010-05-23 04:01 . 2010-05-23 04:01 499712 ----a-w- c:\documents and settings\Nate\Application Data\Sun\Java\Deployment\cache\6.0\46\f84c6ae-23c2cddb-n\jmc.dll

2010-05-23 04:01 . 2010-05-23 04:01 348160 ----a-w- c:\documents and settings\Nate\Application Data\Sun\Java\Deployment\cache\6.0\46\f84c6ae-23c2cddb-n\msvcr71.dll

2010-05-21 18:14 . 2009-10-03 08:38 221568 ------w- c:\windows\system32\MpSigStub.exe

2010-05-13 01:38 . 2006-02-02 18:27 1100 ----a-w- c:\windows\system32\d3d8caps.dat

2010-05-02 05:22 . 2002-02-21 00:46 1851264 ----a-w- c:\windows\system32\win32k.sys

2010-04-20 05:30 . 2001-08-18 12:00 285696 ----a-w- c:\windows\system32\atmfd.dll

2006-07-11 12:30 . 2006-07-11 12:30 658432 ----a-w- c:\program files\LogFinder.exe

2006-07-11 12:30 . 2006-07-11 12:30 435712 ----a-w- c:\program files\TiVoWmlPublisher.exe

2006-07-11 12:29 . 2006-07-11 12:29 335872 ----a-w- c:\program files\TiVoAutoUpdate.exe

2006-07-11 12:29 . 2006-07-11 12:29 1881088 ----a-w- c:\program files\TiVoDesktop.exe

2006-07-11 12:26 . 2006-07-11 12:26 1313792 ----a-w- c:\program files\TiVoServer.exe

2006-07-11 12:24 . 2006-07-11 12:24 341504 ----a-w- c:\program files\TiVoNotify.exe

2006-07-11 12:21 . 2006-07-11 12:21 43008 ----a-w- c:\program files\History.dll

2006-07-11 12:21 . 2006-07-11 12:21 283648 ----a-w- c:\program files\Http.dll

2006-07-11 12:20 . 2006-07-11 12:20 821760 ----a-w- c:\program files\Videos.dll

2006-07-11 12:17 . 2006-07-11 12:17 251904 ----a-w- c:\program files\Mpeg2.dll

2006-07-11 12:16 . 2006-07-11 12:16 73216 ----a-w- c:\program files\Photos.dll

2006-07-11 12:16 . 2006-07-11 12:16 73216 ----a-w- c:\program files\Music.dll

2006-07-11 12:16 . 2006-07-11 12:16 116224 ----a-w- c:\program files\WMedia.dll

2006-07-11 12:15 . 2006-07-11 12:15 114688 ----a-w- c:\program files\WAmp3.dll

2006-07-11 12:15 . 2006-07-11 12:15 84480 ----a-w- c:\program files\WAmp.dll

2006-07-11 12:15 . 2006-07-11 12:15 125440 ----a-w- c:\program files\Folder.dll

2006-07-11 12:14 . 2006-07-11 12:14 253952 ----a-w- c:\program files\Mp3.dll

2006-07-11 12:12 . 2006-07-11 12:12 91136 ----a-w- c:\program files\Image.dll

2006-07-11 12:11 . 2006-07-11 12:11 85504 ----a-w- c:\program files\Cache.dll

2006-07-11 12:11 . 2006-07-11 12:11 192512 ----a-w- c:\program files\TiVoConverter.exe

2006-07-10 21:58 . 2006-07-10 21:58 21297 ----a-w- c:\program files\ReadMe.rtf

2006-04-28 06:23 . 2006-04-28 06:23 135168 ----a-w- c:\program files\Zip32.dll

2006-04-28 06:22 . 2006-04-28 06:22 684032 ----a-w- c:\program files\LibEay32.dll

2006-04-28 06:22 . 2006-04-28 06:22 155648 ----a-w- c:\program files\SslEay32.dll

2006-04-28 06:22 . 2006-04-28 06:22 1645320 ----a-w- c:\program files\GdiPlus.dll

2006-04-28 06:21 . 2006-04-28 06:21 1781 ----a-w- c:\program files\PrivateKey.pem

2006-04-28 06:21 . 2006-04-28 06:21 1674 ----a-w- c:\program files\Certificate.pem

.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))

.

.

*Note* empty entries & legit default entries are not shown

REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"MoneyAgent"="c:\program files\Microsoft Money\System\Money Express.exe" [2001-07-25 184376]

"mSpotAlltelRemix"="c:\program files\Alltel Jump Music\Remix\msptcmd.exe" [2007-12-14 1503232]

"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2008-04-06 68856]

"NvMediaCenter"="c:\windows\system32\NVMCTRAY.DLL" [2003-10-06 49152]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce]

"Shockwave Updater"="c:\windows\system32\Adobe\Shockwave 11\SwHelper_1151601.exe" [2009-07-31 468408]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2003-10-06 5058560]

"AdaptecDirectCD"="c:\program files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe" [2002-04-10 679936]

"Dell|Alert"="c:\program files\Dell\Support\Alert\bin\DAMon.exe" [2002-07-11 270336]

"Omnipage"="c:\program files\ScanSoft\OmniPageSE\opware32.exe" [2002-02-21 49152]

"Microsoft Works Update Detection"="c:\program files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe" [2001-08-17 28738]

"Windows Defender"="c:\program files\Windows Defender\MSASCui.exe" [2006-11-03 866584]

"HP Software Update"="c:\program files\HP\HP Software Update\HPWuSchd2.exe" [2008-12-08 54576]

"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2006-09-01 282624]

"TkBellExe"="c:\program files\Common Files\Real\Update_OB\realsched.exe" [2009-09-13 198160]

"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2009-10-11 149280]

"nwiz"="nwiz.exe" [2003-10-06 741376]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]

"NvMediaCenter"="c:\windows\system32\NVMCTRAY.DLL" [2003-10-06 49152]

c:\documents and settings\All Users\Start Menu\Programs\Startup\

Adobe Gamma Loader.lnk - c:\program files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe [2003-12-10 113664]

Adobe Reader Speed Launch.lnk - c:\program files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [2008-4-23 29696]

Digital Line Detect.lnk - c:\program files\Digital Line Detect\DLG.exe [2002-11-22 45056]

HP Digital Imaging Monitor.lnk - c:\program files\HP\Digital Imaging\bin\hpqtra08.exe [2006-2-19 288472]

Microsoft Works Calendar Reminders.lnk - c:\program files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe [2001-8-7 24633]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WinDefend]

@="Service"

HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Yahoo! Pager

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\LXSUPMON]

2002-03-25 03:34 886272 ----a-w- c:\windows\SYSTEM32\LXSUPMON.EXE

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\MimBoot]

2005-05-10 20:04 11776 ----a-w- c:\progra~1\MUSICM~1\MUSICM~1\mimboot.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\nwiz]

2003-10-06 18:16 741376 ----a-w- c:\windows\SYSTEM32\nwiz.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]

2006-09-01 20:57 282624 ----a-w- c:\program files\QuickTime\qttask.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\TivoNotify]

2006-07-11 12:24 341504 ----a-w- c:\program files\TiVoNotify.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\TivoServer]

2006-07-11 12:26 1313792 ----a-w- c:\program files\TiVoServer.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\TivoTransfer]

2006-07-11 12:23 1174528 ----a-w- c:\program files\Common Files\TiVo Shared\Transfer\TiVoTransfer.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\TkBellExe]

2009-09-13 16:33 198160 ----a-w- c:\program files\Common Files\Real\Update_OB\realsched.exe

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]

"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]

"%windir%\\system32\\sessmgr.exe"=

R0 SymDS;Symantec Data Store;c:\windows\SYSTEM32\DRIVERS\NAV\1107000.00C\symds.sys [6/27/2010 1:19 AM 328752]

R0 SymEFA;Symantec Extended File Attributes;c:\windows\SYSTEM32\DRIVERS\NAV\1107000.00C\symefa.sys [6/27/2010 1:19 AM 173104]

R1 BHDrvx86;BHDrvx86;c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NAV_17.6.0.32\Definitions\BASHDefs\20100619.001\BHDrvx86.sys [6/19/2010 12:46 AM 691248]

R1 ccHP;Symantec Hash Provider;c:\windows\SYSTEM32\DRIVERS\NAV\1107000.00C\cchpx86.sys [6/27/2010 1:19 AM 501888]

R1 SymIRON;Symantec Iron Driver;c:\windows\SYSTEM32\DRIVERS\NAV\1107000.00C\ironx86.sys [6/27/2010 1:19 AM 116784]

R1 SymSMR100;SMR Utility Service;c:\windows\SYSTEM32\DRIVERS\SymSMR100.SYS [6/26/2010 7:03 PM 58928]

R2 NAV;Norton AntiVirus;c:\program files\Norton AntiVirus\Norton AntiVirus\Engine\17.7.0.12\ccsvchst.exe [6/27/2010 1:19 AM 126392]

R2 TivoBeacon2;TiVo Beacon;c:\program files\Common Files\TiVo Shared\Beacon\TiVoBeacon.exe [7/11/2006 8:22 AM 857088]

R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\Viewpoint\Common\ViewpointService.exe [1/11/2007 1:46 AM 24652]

R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [6/27/2010 11:36 AM 102448]

R3 IDSxpx86;IDSxpx86;c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NAV_17.6.0.32\Definitions\IPSDefs\20100630.006\IDSXpx86.sys [6/30/2010 9:31 PM 331640]

R3 tbcspud;Santa Cruz Driver;c:\windows\SYSTEM32\DRIVERS\tbcspud.sys [1/1/1980 2:00 AM 144768]

R3 tbcwdm;Santa Cruz WDM Driver;c:\windows\SYSTEM32\DRIVERS\tbcwdm.sys [1/1/1980 2:00 AM 545088]

S2 WinDefend;Windows Defender;c:\program files\Windows Defender\MsMpEng.exe [11/3/2006 6:19 PM 13592]

S3 Bulk503;Chameleon Mega Digital Camera;c:\windows\SYSTEM32\DRIVERS\Bulk503.sys [10/15/2001 12:45 PM 10599]

S3 ISO503;Chameleon Mega Video Camera;c:\windows\SYSTEM32\DRIVERS\ISO503.SYS [4/9/2002 10:49 AM 526885]

S3 vtdg46xx;vtdg46xx;c:\progra~1\TURTLE~1\SANTAC~1\CONTRO~1\vtdg46xx.sys [11/22/2002 11:25 PM 19232]

.

Contents of the 'Scheduled Tasks' folder

2010-06-30 c:\windows\Tasks\AppleSoftwareUpdate.job

- c:\program files\Apple Software Update\SoftwareUpdate.exe [2006-08-29 19:21]

2010-07-01 c:\windows\Tasks\MP Scheduled Scan.job

- c:\program files\Windows Defender\MpCmdRun.exe [2006-11-03 22:20]

.

.

------- Supplementary Scan -------

.

uStart Page = hxxp://www.loc.gov/poetry/180/p180-list.html

uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8

uInternet Settings,ProxyServer = http=127.0.0.1:5555

uInternet Settings,ProxyOverride = <local>

uSearchAssistant = hxxp://www.google.com/ie

uSearchURL,(Default) = hxxp://www.google.com/search?q=%s

DPF: Microsoft XML Parser for Java - file://c:\windows\Java\classes\xmldso.cab

DPF: {BFF1950D-B1B4-4AE8-B842-B2CCF06D9A1B} - hxxp://game13.zylom.com/activex/zylomgamesplayer.cab

.

- - - - ORPHANS REMOVED - - - -

Toolbar-Locked - (no file)

MSConfigStartUp-Google Desktop Search - c:\program files\Google\Google Desktop Search\GoogleDesktop.exe

AddRemove-Google Desktop - c:\program files\Google\Google Desktop Search\GoogleDesktopSetup.exe

AddRemove-Mozilla Firefox (3.6.4) - c:\program files\Mozilla Firefox\uninstall\helper.exe

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net

Rootkit scan 2010-07-01 14:16

Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

HKLM\Software\Microsoft\Windows\CurrentVersion\Run

Dell|Alert = c:\program files\Dell\Support\Alert\bin\DAMon.exe?p?o?r?t?\?A?l?e?r?t?\?b?i?n?\?D?A?M?o?n?.?e?x?e???????????x:??????x??? ???X??? ??????? ???P????(?w'(?w????????????(???u??????w????????????0????$?w7(?w?o?wS??w???w????????????X*@?????????X????????%@?e?????

scanning hidden files ...

scan completed successfully

hidden files: 0

**************************************************************************

[HKEY_LOCAL_MACHINE\System\ControlSet001\Services\NAV]

"ImagePath"="\"c:\program files\Norton AntiVirus\Norton AntiVirus\Engine\17.7.0.12\ccSvcHst.exe\" /s \"NAV\" /m \"c:\program files\Norton AntiVirus\Norton AntiVirus\Engine\17.7.0.12\diMaster.dll\" /prefetch:1"

.

--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(532)

c:\windows\system32\L3CODECA.ACM

- - - - - - - > 'explorer.exe'(2848)

c:\program files\ScanSoft\OmniPageSE\ophook32.dll

c:\program files\Windows Media Player\wmpband.dll

c:\windows\system32\ieframe.dll

c:\windows\system32\msls31.dll

c:\windows\system32\OneX.DLL

c:\windows\system32\eappprxy.dll

c:\windows\system32\webcheck.dll

c:\windows\system32\WPDShServiceObj.dll

c:\windows\system32\PortableDeviceTypes.dll

c:\windows\system32\PortableDeviceApi.dll

c:\windows\system32\L3CODECA.ACM

.

------------------------ Other Running Processes ------------------------

.

c:\windows\system32\LEXBCES.EXE

c:\windows\system32\LEXPPS.EXE

c:\program files\Java\jre6\bin\jqs.exe

c:\windows\system32\nvsvc32.exe

c:\windows\system32\HPZipm12.exe

c:\program files\Viewpoint\Viewpoint Manager\ViewMgr.exe

c:\windows\system32\RUNDLL32.EXE

c:\program files\HP\Digital Imaging\bin\hpqSTE08.exe

c:\windows\system32\wscntfy.exe

.

**************************************************************************

.

Completion time: 2010-07-01 14:29:16 - machine was rebooted

ComboFix-quarantined-files.txt 2010-07-01 18:29

Pre-Run: 10,075,860,992 bytes free

Post-Run: 10,387,234,816 bytes free

WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe

[boot loader]

timeout=2

default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS

[operating systems]

c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons

multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Home Edition" /fastdetect /NoExecute=OptIn

- - End Of File - - C0D96EC7323F77DF4F96BDC1A8F4D99C

[Elise]

Hello there,

That took care of a nasty rootkit. Before continuing, please consider the following first.

BACKDOOR WARNING

------------------------------

One or more of the identified infections is known to use a backdoor.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the infection has been identified and cleaned, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.

CF-SCRIPT

-------------

We need to execute a CF-script.

• Close any open browsers.
  
• Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
  
• Click Start > Run and in the box that opens type notepad and press enter. Copy/paste the text in the codebox below into it:
  

DDS::
uInternet Settings,ProxyServer = http=127.0.0.1:5555
uInternet Settings,ProxyOverride = <local>

Save this as CFScript.txt, in the same location as ComboFix.exe

Refering to the picture above, drag CFScript into ComboFix.exe

When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.

[ottimo]

Let's proceed.

When ComboFix was opening, a message appeared saying there was a newer version of ComboFix and asking whether to update. I clicked "no" and it continued...just wanted to let you know in case that was the wrong thing to do.

Also, before this happened, I'd never heard of a "rootkit." Can you provide more information or a link to more information about what that is or what it means?

Thank you.

ComboFix 10-06-30.03 - Nate 07/01/2010 15:52:43.2.1 - x86

Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.511.223 [GMT -4:00]

Running from: c:\documents and settings\Nate\Desktop\ComboFix.exe

Command switches used :: c:\documents and settings\Nate\Desktop\CFScript.txt

AV: Norton AntiVirus *On-access scanning disabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}

.

((((((((((((((((((((((((( Files Created from 2010-06-01 to 2010-07-01 )))))))))))))))))))))))))))))))

.

2010-07-01 17:50 . 2008-04-13 18:36 37248 ----a-w- c:\windows\system32\drivers\isapnp.sys

2010-07-01 17:50 . 2008-04-13 18:36 37248 ----a-w- c:\windows\system32\dllcache\isapnp.sys

2010-06-29 02:41 . 2010-06-29 02:41 -------- d-----w- c:\documents and settings\Nate\Application Data\Tific

2010-06-27 00:18 . 2010-06-27 00:17 60808 ----a-w- c:\windows\system32\S32EVNT1.DLL

2010-06-27 00:18 . 2010-06-27 00:17 124976 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS

2010-06-27 00:17 . 2010-06-27 00:18 -------- d-----w- c:\program files\Symantec

2010-06-27 00:15 . 2010-06-27 00:15 -------- d-----w- c:\program files\NortonInstaller

2010-06-26 23:13 . 2010-06-26 23:13 46640 ----a-w- c:\windows\system32\msln.exe

2010-06-26 23:03 . 2010-06-26 23:13 14434 ----a-w- c:\windows\system32\drivers\SymSMR100.dat

2010-06-26 23:03 . 2010-06-26 23:03 58928 ----a-w- c:\windows\system32\drivers\SymSMR100.SYS

2010-06-26 23:02 . 2010-06-26 23:21 -------- d-----w- c:\documents and settings\Nate\Local Settings\Application Data\NPE

2010-06-26 23:00 . 2010-06-26 23:00 -------- d-----w- c:\documents and settings\LocalService\Local Settings\Application Data\ICS

2010-06-26 22:59 . 2010-06-28 15:35 -------- d-----w- c:\windows\LMI92.tmp

2010-06-26 22:54 . 2010-06-26 22:54 -------- d-----w- c:\documents and settings\Nate\Application Data\ElevatedDiagnostics

2010-06-26 21:40 . 2010-06-26 21:44 -------- dc-h--w- c:\windows\ie8

2010-06-26 20:56 . 2010-06-26 20:56 0 ----a-w- c:\windows\nsreg.dat

2010-06-26 20:56 . 2010-06-26 20:56 -------- d-----w- c:\documents and settings\Nate\Local Settings\Application Data\Mozilla

2010-06-26 15:57 . 2010-06-26 15:57 -------- d-----r- c:\program files\Norton Support

2010-06-23 22:57 . 2010-06-23 22:57 -------- d-sh--w- c:\documents and settings\NetworkService\IETldCache

2010-06-22 21:33 . 2010-06-22 21:33 -------- d-----w- c:\documents and settings\Nate\Application Data\SUPERAntiSpyware.com

2010-06-22 20:23 . 2010-06-22 20:23 -------- d-----w- c:\documents and settings\Nate\Application Data\Malwarebytes

2010-06-22 20:22 . 2010-04-29 19:39 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2010-06-22 20:22 . 2010-06-22 20:22 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes

2010-06-22 20:22 . 2010-04-29 19:39 20952 ----a-w- c:\windows\system32\drivers\mbam.sys

2010-06-22 20:22 . 2010-06-22 20:23 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware

2010-06-22 11:40 . 2010-06-22 19:53 -------- d-----w- c:\program files\Windows Live Safety Center

2010-06-21 04:56 . 2010-06-21 04:56 -------- d-----w- c:\documents and settings\NetworkService\Local Settings\Application Data\Adobe

2010-06-20 23:41 . 2010-06-21 09:22 -------- d-----w- c:\documents and settings\Nate\Local Settings\Application Data\ujtvfvdwa

2010-06-10 03:12 . 2010-05-06 10:41 743424 ------w- c:\windows\system32\dllcache\iedvtool.dll

.

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))

.

2010-06-29 03:15 . 2002-11-23 03:26 -------- d-----w- c:\documents and settings\All Users\Application Data\Symantec

2010-06-29 03:15 . 2002-11-23 03:26 -------- d-----w- c:\program files\Common Files\Symantec Shared

2010-06-29 02:04 . 2006-01-06 09:01 -------- d-----w- c:\program files\Google

2010-06-27 01:16 . 2002-12-05 22:30 -------- d-----w- c:\program files\Common Files\Adobe

2010-06-27 00:17 . 2010-06-27 00:18 805 ----a-w- c:\windows\system32\drivers\SYMEVENT.INF

2010-06-27 00:17 . 2010-06-27 00:18 7443 ----a-w- c:\windows\system32\drivers\SYMEVENT.CAT

2010-06-27 00:15 . 2005-05-16 18:13 -------- d-----w- c:\program files\Norton AntiVirus

2010-06-26 23:42 . 2008-10-31 06:15 -------- d-----w- c:\documents and settings\All Users\Application Data\NortonInstaller

2010-06-26 23:03 . 2008-10-31 06:15 -------- d-----w- c:\documents and settings\All Users\Application Data\Norton

2010-06-23 22:31 . 2010-06-22 21:36 63488 ----a-w- c:\documents and settings\Nate\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\SDDLLS\SD10006.dll

2010-06-23 22:31 . 2010-06-22 21:35 117760 ----a-w- c:\documents and settings\Nate\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\SDDLLS\UIREPAIR.DLL

2010-06-22 21:35 . 2010-06-22 21:35 52224 ----a-w- c:\documents and settings\Nate\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\SDDLLS\SD10005.dll

2010-06-21 10:10 . 2003-01-12 22:00 -------- d-----w- c:\program files\Lavasoft Ad-Aware

2010-06-10 07:54 . 2008-08-23 04:48 -------- d-----w- c:\program files\Microsoft Silverlight

2010-05-23 04:01 . 2010-05-23 04:01 503808 ----a-w- c:\documents and settings\Nate\Application Data\Sun\Java\Deployment\cache\6.0\46\f84c6ae-23c2cddb-n\msvcp71.dll

2010-05-23 04:01 . 2010-05-23 04:01 499712 ----a-w- c:\documents and settings\Nate\Application Data\Sun\Java\Deployment\cache\6.0\46\f84c6ae-23c2cddb-n\jmc.dll

2010-05-23 04:01 . 2010-05-23 04:01 348160 ----a-w- c:\documents and settings\Nate\Application Data\Sun\Java\Deployment\cache\6.0\46\f84c6ae-23c2cddb-n\msvcr71.dll

2010-05-21 18:14 . 2009-10-03 08:38 221568 ------w- c:\windows\system32\MpSigStub.exe

2010-05-13 01:38 . 2006-02-02 18:27 1100 ----a-w- c:\windows\system32\d3d8caps.dat

2010-05-02 05:22 . 2002-02-21 00:46 1851264 ----a-w- c:\windows\system32\win32k.sys

2010-04-20 05:30 . 2001-08-18 12:00 285696 ----a-w- c:\windows\system32\atmfd.dll

2006-07-11 12:30 . 2006-07-11 12:30 658432 ----a-w- c:\program files\LogFinder.exe

2006-07-11 12:30 . 2006-07-11 12:30 435712 ----a-w- c:\program files\TiVoWmlPublisher.exe

2006-07-11 12:29 . 2006-07-11 12:29 335872 ----a-w- c:\program files\TiVoAutoUpdate.exe

2006-07-11 12:29 . 2006-07-11 12:29 1881088 ----a-w- c:\program files\TiVoDesktop.exe

2006-07-11 12:26 . 2006-07-11 12:26 1313792 ----a-w- c:\program files\TiVoServer.exe

2006-07-11 12:24 . 2006-07-11 12:24 341504 ----a-w- c:\program files\TiVoNotify.exe

2006-07-11 12:21 . 2006-07-11 12:21 43008 ----a-w- c:\program files\History.dll

2006-07-11 12:21 . 2006-07-11 12:21 283648 ----a-w- c:\program files\Http.dll

2006-07-11 12:20 . 2006-07-11 12:20 821760 ----a-w- c:\program files\Videos.dll

2006-07-11 12:17 . 2006-07-11 12:17 251904 ----a-w- c:\program files\Mpeg2.dll

2006-07-11 12:16 . 2006-07-11 12:16 73216 ----a-w- c:\program files\Photos.dll

2006-07-11 12:16 . 2006-07-11 12:16 73216 ----a-w- c:\program files\Music.dll

2006-07-11 12:16 . 2006-07-11 12:16 116224 ----a-w- c:\program files\WMedia.dll

2006-07-11 12:15 . 2006-07-11 12:15 114688 ----a-w- c:\program files\WAmp3.dll

2006-07-11 12:15 . 2006-07-11 12:15 84480 ----a-w- c:\program files\WAmp.dll

2006-07-11 12:15 . 2006-07-11 12:15 125440 ----a-w- c:\program files\Folder.dll

2006-07-11 12:14 . 2006-07-11 12:14 253952 ----a-w- c:\program files\Mp3.dll

2006-07-11 12:12 . 2006-07-11 12:12 91136 ----a-w- c:\program files\Image.dll

2006-07-11 12:11 . 2006-07-11 12:11 85504 ----a-w- c:\program files\Cache.dll

2006-07-11 12:11 . 2006-07-11 12:11 192512 ----a-w- c:\program files\TiVoConverter.exe

2006-07-10 21:58 . 2006-07-10 21:58 21297 ----a-w- c:\program files\ReadMe.rtf

2006-04-28 06:23 . 2006-04-28 06:23 135168 ----a-w- c:\program files\Zip32.dll

2006-04-28 06:22 . 2006-04-28 06:22 684032 ----a-w- c:\program files\LibEay32.dll

2006-04-28 06:22 . 2006-04-28 06:22 155648 ----a-w- c:\program files\SslEay32.dll

2006-04-28 06:22 . 2006-04-28 06:22 1645320 ----a-w- c:\program files\GdiPlus.dll

2006-04-28 06:21 . 2006-04-28 06:21 1781 ----a-w- c:\program files\PrivateKey.pem

2006-04-28 06:21 . 2006-04-28 06:21 1674 ----a-w- c:\program files\Certificate.pem

.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))

.

.

*Note* empty entries & legit default entries are not shown

REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"MoneyAgent"="c:\program files\Microsoft Money\System\Money Express.exe" [2001-07-25 184376]

"mSpotAlltelRemix"="c:\program files\Alltel Jump Music\Remix\msptcmd.exe" [2007-12-14 1503232]

"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2008-04-06 68856]

"NvMediaCenter"="c:\windows\system32\NVMCTRAY.DLL" [2003-10-06 49152]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce]

"Shockwave Updater"="c:\windows\system32\Adobe\Shockwave 11\SwHelper_1151601.exe" [2009-07-31 468408]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2003-10-06 5058560]

"AdaptecDirectCD"="c:\program files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe" [2002-04-10 679936]

"Dell|Alert"="c:\program files\Dell\Support\Alert\bin\DAMon.exe" [2002-07-11 270336]

"Omnipage"="c:\program files\ScanSoft\OmniPageSE\opware32.exe" [2002-02-21 49152]

"Microsoft Works Update Detection"="c:\program files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe" [2001-08-17 28738]

"Windows Defender"="c:\program files\Windows Defender\MSASCui.exe" [2006-11-03 866584]

"HP Software Update"="c:\program files\HP\HP Software Update\HPWuSchd2.exe" [2008-12-08 54576]

"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2006-09-01 282624]

"TkBellExe"="c:\program files\Common Files\Real\Update_OB\realsched.exe" [2009-09-13 198160]

"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2009-10-11 149280]

"nwiz"="nwiz.exe" [2003-10-06 741376]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]

"NvMediaCenter"="c:\windows\system32\NVMCTRAY.DLL" [2003-10-06 49152]

c:\documents and settings\All Users\Start Menu\Programs\Startup\

Adobe Gamma Loader.lnk - c:\program files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe [2003-12-10 113664]

Adobe Reader Speed Launch.lnk - c:\program files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [2008-4-23 29696]

Digital Line Detect.lnk - c:\program files\Digital Line Detect\DLG.exe [2002-11-22 45056]

HP Digital Imaging Monitor.lnk - c:\program files\HP\Digital Imaging\bin\hpqtra08.exe [2006-2-19 288472]

Microsoft Works Calendar Reminders.lnk - c:\program files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe [2001-8-7 24633]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WinDefend]

@="Service"

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\LXSUPMON]

2002-03-25 03:34 886272 ----a-w- c:\windows\SYSTEM32\LXSUPMON.EXE

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\MimBoot]

2005-05-10 20:04 11776 ----a-w- c:\progra~1\MUSICM~1\MUSICM~1\mimboot.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\nwiz]

2003-10-06 18:16 741376 ----a-w- c:\windows\SYSTEM32\nwiz.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]

2006-09-01 20:57 282624 ----a-w- c:\program files\QuickTime\qttask.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\TivoNotify]

2006-07-11 12:24 341504 ----a-w- c:\program files\TiVoNotify.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\TivoServer]

2006-07-11 12:26 1313792 ----a-w- c:\program files\TiVoServer.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\TivoTransfer]

2006-07-11 12:23 1174528 ----a-w- c:\program files\Common Files\TiVo Shared\Transfer\TiVoTransfer.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\TkBellExe]

2009-09-13 16:33 198160 ----a-w- c:\program files\Common Files\Real\Update_OB\realsched.exe

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]

"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]

"%windir%\\system32\\sessmgr.exe"=

R0 SymDS;Symantec Data Store;c:\windows\SYSTEM32\DRIVERS\NAV\1107000.00C\symds.sys [6/27/2010 1:19 AM 328752]

R0 SymEFA;Symantec Extended File Attributes;c:\windows\SYSTEM32\DRIVERS\NAV\1107000.00C\symefa.sys [6/27/2010 1:19 AM 173104]

R1 BHDrvx86;BHDrvx86;c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NAV_17.6.0.32\Definitions\BASHDefs\20100619.001\BHDrvx86.sys [6/19/2010 12:46 AM 691248]

R1 ccHP;Symantec Hash Provider;c:\windows\SYSTEM32\DRIVERS\NAV\1107000.00C\cchpx86.sys [6/27/2010 1:19 AM 501888]

R1 SymIRON;Symantec Iron Driver;c:\windows\SYSTEM32\DRIVERS\NAV\1107000.00C\ironx86.sys [6/27/2010 1:19 AM 116784]

R1 SymSMR100;SMR Utility Service;c:\windows\SYSTEM32\DRIVERS\SymSMR100.SYS [6/26/2010 7:03 PM 58928]

R2 NAV;Norton AntiVirus;c:\program files\Norton AntiVirus\Norton AntiVirus\Engine\17.7.0.12\ccsvchst.exe [6/27/2010 1:19 AM 126392]

R2 TivoBeacon2;TiVo Beacon;c:\program files\Common Files\TiVo Shared\Beacon\TiVoBeacon.exe [7/11/2006 8:22 AM 857088]

R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\Viewpoint\Common\ViewpointService.exe [1/11/2007 1:46 AM 24652]

R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [6/27/2010 11:36 AM 102448]

R3 IDSxpx86;IDSxpx86;c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NAV_17.6.0.32\Definitions\IPSDefs\20100630.006\IDSXpx86.sys [6/30/2010 9:31 PM 331640]

R3 tbcspud;Santa Cruz Driver;c:\windows\SYSTEM32\DRIVERS\tbcspud.sys [1/1/1980 2:00 AM 144768]

R3 tbcwdm;Santa Cruz WDM Driver;c:\windows\SYSTEM32\DRIVERS\tbcwdm.sys [1/1/1980 2:00 AM 545088]

S2 WinDefend;Windows Defender;c:\program files\Windows Defender\MsMpEng.exe [11/3/2006 6:19 PM 13592]

S3 Bulk503;Chameleon Mega Digital Camera;c:\windows\SYSTEM32\DRIVERS\Bulk503.sys [10/15/2001 12:45 PM 10599]

S3 ISO503;Chameleon Mega Video Camera;c:\windows\SYSTEM32\DRIVERS\ISO503.SYS [4/9/2002 10:49 AM 526885]

S3 vtdg46xx;vtdg46xx;c:\progra~1\TURTLE~1\SANTAC~1\CONTRO~1\vtdg46xx.sys [11/22/2002 11:25 PM 19232]

.

Contents of the 'Scheduled Tasks' folder

2010-06-30 c:\windows\Tasks\AppleSoftwareUpdate.job

- c:\program files\Apple Software Update\SoftwareUpdate.exe [2006-08-29 19:21]

.

.

------- Supplementary Scan -------

.

uStart Page = hxxp://www.loc.gov/poetry/180/p180-list.html

uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8

uSearchAssistant = hxxp://www.google.com/ie

uSearchURL,(Default) = hxxp://www.google.com/search?q=%s

DPF: Microsoft XML Parser for Java - file://c:\windows\Java\classes\xmldso.cab

DPF: {BFF1950D-B1B4-4AE8-B842-B2CCF06D9A1B} - hxxp://game13.zylom.com/activex/zylomgamesplayer.cab

.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net

Rootkit scan 2010-07-01 16:06

Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

HKLM\Software\Microsoft\Windows\CurrentVersion\Run

Dell|Alert = c:\program files\Dell\Support\Alert\bin\DAMon.exe?p?o?r?t?\?A?l?e?r?t?\?b?i?n?\?D?A?M?o?n?.?e?x?e???????????x:??????x??? ???X??? ??????? ???P????(?w'(?w????????????(???u??????w????????????0????$?w7(?w?o?wS??w???w????????????X*@?????????X????????%@?e?????

scanning hidden files ...

scan completed successfully

hidden files: 0

**************************************************************************

[HKEY_LOCAL_MACHINE\System\ControlSet001\Services\NAV]

"ImagePath"="\"c:\program files\Norton AntiVirus\Norton AntiVirus\Engine\17.7.0.12\ccSvcHst.exe\" /s \"NAV\" /m \"c:\program files\Norton AntiVirus\Norton AntiVirus\Engine\17.7.0.12\diMaster.dll\" /prefetch:1"

.

--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(532)

c:\windows\system32\L3CODECA.ACM

- - - - - - - > 'explorer.exe'(1600)

c:\program files\ScanSoft\OmniPageSE\ophook32.dll

c:\program files\Windows Media Player\wmpband.dll

c:\windows\system32\ieframe.dll

c:\windows\system32\msls31.dll

c:\windows\system32\OneX.DLL

c:\windows\system32\eappprxy.dll

c:\windows\system32\webcheck.dll

c:\windows\system32\WPDShServiceObj.dll

c:\windows\system32\PortableDeviceTypes.dll

c:\windows\system32\PortableDeviceApi.dll

c:\windows\system32\L3CODECA.ACM

.

Completion time: 2010-07-01 16:14:06

ComboFix-quarantined-files.txt 2010-07-01 20:14

ComboFix2.txt 2010-07-01 18:29

Pre-Run: 10,311,110,656 bytes free

Post-Run: 10,307,043,328 bytes free

- - End Of File - - 6652D850913E306943FE50D5579AC805

[Elise]

Hello again,

A rootkit is a piece of malware that hides itself from most scanners. This particular one infected a file in the Drivers folder that was loaded and startup. With help from Combofix, the infected copy was replaced with a clean one. More information on rootkits can be found here

Please let me know what problems you have still left at this point.

UPDATE JAVA

------------------

Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:

• Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  
• Look for "JDK 6 Update 20 (JDK or JRE)".
  
• Click the "Download JRE" button to the right.
  
• Select your Platform: "Windows".
  
• Select your Language: "Multi-language".
  
• Read the License Agreement, and then check the box that says: "Accept License Agreement".
  
• Click Continue and the page will refresh.
  
• Under Required Files, check the box for Windows Offline Installation, click the link below it and save the file to your desktop.
  
• Close any programs you may have running - especially your web browser.
  

Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.

• Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  
• Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  
• Repeat as many times as necessary to remove each Java versions.
  
• Reboot your computer once all Java components are removed.
  
• Then from your desktop double-click on jre-6u20-windows-i586.exe to install the newest version.
  
• If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  
• When the Java Setup - Welcome window opens, click the Install > button.
  
• If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
  

-- Starting with Java 6u10, the uninstaller incorporated in each new release uses Enhanced Auto update to automatically remove the previous version when updating to a later update release. It will not remove older versions, so they will need to be removed manually.

-- Java is updated frequently. If you want to be automatically notified of future updates, just turn on the Java Automatic Update feature and you will not have to remember to update when Java releases a new version.

Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click Ok and reboot your computer.

MALWAREBYTES ANTIMALWARE

-------------------------------------------

Please launch MBAM and update the program before performing a scan.

• If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  
• If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
  

On the Scanner tab:

• Make sure the "Perform Full Scan" option is selected.
  
• Then click on the Scan button.
  
• If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  
• Click OK to close the message box and continue with the removal process.
  

Back at the main Scanner screen:

• Click on the Show Results button to see a list of any malware that was found.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When removal is completed, a log report will open in Notepad.
  
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  
• Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  
• Exit MBAM when done.
  

Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

[ottimo]

Hi -

Thanks for the information.

Windows Update appears to be functioning again and automatically installed some updates while I was away from the computer. And I'm no longer getting the extraneous Windows Security icons in the system tray.

However, the sound is still not functioning. When I open the "Sounds and Audio Devices" through the control panel, under the volume tab, it says, "No Audio Device."

Also, when I startup the computer, I get an "SQL Writer" message that says, "SQLDUMPER library failed initialization. Your installation is either corrupt or has been tampered with. Please uninstall then re-run to correct this problem." This message was appearing prior to my recent problems with the rootkit, but I mention it in case it is a problem with the system that needs to be fixed--or that you can help me fix anyway, or at least point me in the right direction.

Finally, while I was running the MBAM scan, I got a message from Norton AntiVirus saying it had blocked a virus ("Backdoor.Tidserv!inf"). I've attached a screenshot of the Norton message--I think. It says it requires "manual removal," but I don't know how to do that. I had been on the internet shortly before that, so I may have messed up again and clicked another dangerous link??

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 4267

Windows 5.1.2600 Service Pack 3

Internet Explorer 8.0.6001.18702

7/2/2010 1:24:55 PM

mbam-log-2010-07-02 (13-24-55).txt

Scan type: Full scan (A:\|C:\|D:\|E:\|)

Objects scanned: 284343

Time elapsed: 1 hour(s), 59 minute(s), 48 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

[Elise]

Finally, while I was running the MBAM scan, I got a message from Norton AntiVirus saying it had blocked a virus ("Backdoor.Tidserv!inf").

No worries, Norton detects the file in Combofix quarantine and System Restore because MBAM was scanning those area's

We will get rid of those once you are all cleaned up.

Did you try to uninstall/reinstall your Microsoft SQL applications? You can uninstall them from Add/Remove programs and then reinstall them if you use them (they are available at the Microsoft site I think).

As for your Audio, do you have the Driver/Support CD that came with your computer? This should containt the drivers needed for your sound.

[ottimo]

No worries, Norton detects the file in Combofix quarantine and System Restore because MBAM was scanning those area's

We will get rid of those once you are all cleaned up.

Oh, okay--good.

I see the SQL entries in add/remove, but I'm not sure what to replace them with from Microsoft. I don't know what the SQL application(s) do or if I use them--so if it's not a problem having that error, I suppose I can figure out later if I want to reinstall a replacement. I couldn't figure out what download I needed from a quick look at the Microsoft site, but I can go back and take my time later.

I have all the CD's that came with my computer, including a Santa Cruz/Turtle Beach CD and two "Drivers and Utilities" CDs. But I'm not sure what's missing or how to reinstall it. The device manager says that Santa Cruz is working properly.

[Elise]

Just uninstall the Microsoft SQL entries. They are not critical, so your system will run fine without them

If you discover you need them, we will get them reinstalled.

Click Start > Run, type devmgmt.msc in the runbox and press enter.

In Device Manger, scroll down to any Unknown Device (has an ?, ! or X in front of it), right click on it and select Update Driver. Allow the wizard to use the internet so it can check microsoft update.

Let me know if the sound driver was found/installed and is working fine.

[ottimo]

I don't see any devices with ?, !, or X in front of them.

Under the "Sound, Video and Game Controllers" these are listed:

Audio Codecs

Legacy Audio Drivers

Legacy Video Drivers

Media Control Devices

Santa Cruz

Santa Cruz Game port

Santa Cruz WDM interface

Unimodem Half-Duplex

Audio Device

Video Codecs

[Elise]

Right click on Audio Device and select Update driver.

[ottimo]

Sorry, that shouldn't have been two lines.

"Unimodem Half-Duplex Audio Device" was one line.

I tried updating that one anyway, and nothing was found.

[Elise]

Can you please give me the specs of your computer so I can see what sound device you are using.

[ottimo]

I figured it out. Under the audio tab in the "sounds and audio devices properties" window, the sound playback and sound recording default devices had been changed to "modem #2 line playback" and "modem #2 line record" instead of santa cruz. Sorry, but I thought I'd checked that already--maybe I was remembering having done so prior to your help with the rootkit, so my change maybe didn't take effect or was reversed? Or maybe I thought I changed it but never did...

Anyway, the sound is working again. Sorry again for the added hassel.

[Elise]

No problem, I am glad to hear its working now

Lets do one last check to see if everything is gone indeed.

ESET ONLINE SCANNER

----------------------------

I'd like us to scan your machine with ESET OnlineScan

1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
   ESET OnlineScan
   
2. Click the button.
   
3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
   1. 
      
   2. Click on to download the ESET Smart Installer. Save it to your desktop.
      
   3. Double click on the icon on your desktop.
      
      
   4. Check
      
   5. Click the button.
      
   6. Accept any security warnings from your browser.
      
   7. Check
      
   8. Push the Start button.
      
   9. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      
   10. When the scan completes, push
       
   11. Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
       Note - when ESET doesn't find any threats, no report will be created.
       
   12. Push the button.
       
   13. Push
       
       

[ottimo]

ESET results --

C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\BugDoctor7.zip Win32/Bagle.gen.zip worm cleaned by deleting - quarantined

C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\BugDoctor8.zip Win32/Bagle.gen.zip worm cleaned by deleting - quarantined

C:\Documents and Settings\Nate\My Documents\Recent Downloads for Improved Perfromance\BugdoctorSetup.exe Win32/Adware.BugDoctor application deleted - quarantined

[Elise]

Hello there,

That looks great, just a few leftovers. In other words, you are good to go

If you want, you can now re-enable Spybots Teatimer.

ALL CLEAN

--------------

Your machine appears to be clean, please take the time to read below on how to secure the machine and take the necessary steps to keep it clean

Please do the following to remove the remaining programs from your PC:

• Delete the tools used during the disinfection:
  • Click start > run and type combofix /uninstall, press enter. This will remove Combofix from your computer.
    
  • Delete GMER (this is a random named file) and OTL.
    

Please read these advices, in order to prevent reinfecting your PC:

1. Install and update the following programs regularly:
   • an outbound firewall
     A comprehensive tutorial and a list of possible firewalls can be found here.
     
   • an AntiVirus Software
     It is imperative that you update your AntiVirus Software on regular basis.If you do not update your AntiVirus Software then it will not be able to catch the latest threats.
     
   • an Anti-Spyware program
     Malware Byte's Anti Malware is an excellent Anti-Spyware scanner. It's scan times are usually under ten minutes, and has excellent detection and removal rates.
     SUPERAntiSpyware is another good scanner with high detection and removal rates.
     Both programs are free for non commercial home use but provide a resident and do not nag if you purchase the paid versions.
     
   • Spyware Blaster
     A tutorial for Spywareblaster can be found here. If you wish, the commercial version provides automatic updating.
     
   • MVPs hosts file
     A tutorial for MVPs hosts file can be found here. If you would like automatic updates you might want to take a look at HostMan host file manager. For more information on thehosts file, and what it can do for you,please consult the Tutorial on the Hosts file
     

[*]Keep Windows (and your other Microsoft software) up to date!

I cannot stress how important this is enough. Often holes are found in Internet Explorer or Windows itself that require patching. Sometimes these holes will allow an attacker unrestricted access to your computer.

Therefore, please, visit the Microsoft Update Website and follow the on screen instructions to setup Microsoft Update. Also follow the instructions to update your system. Please REBOOT and repeat this process until there are no more updates to install!!

[*]Keep your other software up to date as well

Software does not need to be made by Microsoft to be insecure. You can use the Secunia Online Software occasionally to help you check for out of date software on yourmachine.

[*]Stay up to date!

The MOST IMPORTANT part of any security setup is keeping the software up to date. Malware writers release new variants every single day. If your software updates don't keep up, then the malware will always be one step ahead. Not a good thing.

Some more links you might find of interest:

• Miekies' prevention suggestions
  
• So How did I get infected?
  
• Microsoft - 'Security at home'
  
• Calendar of Updates: See which updates have been released.
  
• How to backup your Data with Cobian Backup:because you never know, when your harddisk might fail :wink:
  
• Commonly Used Freeware Replacements: a nice list of freeware programs in all categories, that are regarded as useful by the users of this forum.
  
• osalt: Find (free) open source alternatives to known commercial software.
  

Please reply to this topic if you have read the above information. If your computer is working fine, this topic will be closed afterwards.

[ottimo]

Hi Elise -

Thanks so much for your help and for providing this service in general.

Also, "Kitty had a snack"...some kind of inside fun?

Before I go, a few questions about the "all clean" instructions and finishing up:

1. I did "combofix /uninstall" in start > run, but the ComboFix icon is still on my desktop. Did it not uninstall?

2. Before you started helping me, I tried working through the pinned post, "I'm infected, what do I do now." In doing so, I ran or attempted to run the defogger. I don't see an icon for it on my desktop, but I did delete a couple of logs it created. Is there anything I need to do to make sure it's gone and all is returned to normal regarding that application (or whatever it should be called)?

3. I installed the free Zone Alarm firewall. Is there any conflict between it and Windows Firewall? Can I keep both of them on?

4. Regarding SpyBot, MBAM, and Super Antispyware: Is there any problem to keeping all three on my computer?

5. Teatimer: Do you have any recommendation about whether to enable it? I have limited space on this old computer and if it's redundant, I'd just as soon leave it off.

Basically, to summarize, this is what I've got now:

Norton AntiVirus

Spyware Blaster

Windows Firewall

Windows Defender

Zone Alarm Firewall

SpyBot S&D w/its TeaTimer

MBAM

Super AntiSpyware

(and the recommended MVPs hosts file)

Overall, I guess I just want to make sure there are no conflicts or ridiculous redundancies.

Thanks,

ottimo

[Elise]

Also, "Kitty had a snack"...some kind of inside fun?

Yes, sort of

1. I did "combofix /uninstall" in start > run, but the ComboFix icon is still on my desktop. Did it not uninstall?

Rename Combofix to Uninstall, then doubleclick on it to run it. It should start and then give you the message "Uninstalled succesfully" (or something alike).

2. Before you started helping me, I tried working through the pinned post, "I'm infected, what do I do now." In doing so, I ran or attempted to run the defogger. I don't see an icon for it on my desktop, but I did delete a couple of logs it created. Is there anything I need to do to make sure it's gone and all is returned to normal regarding that application (or whatever it should be called)?

You can just re-download Defogger, run it and enable your CD emulators (if any were disabled).

3. I installed the free Zone Alarm firewall. Is there any conflict between it and Windows Firewall? Can I keep both of them on?

No, you should have only one firewall enabled. Otherwise they will compete with eachother and let the malware slip by. XP's firewall is not adequate to protect you, so I recommend to keep ZoneAlarm.

4. Regarding SpyBot, MBAM, and Super Antispyware: Is there any problem to keeping all three on my computer?

No, they are fine, although, I would recommend to turn off Super antispyware's real time protection, since its quite resource-consuming.

5. Teatimer: Do you have any recommendation about whether to enable it? I have limited space on this old computer and if it's redundant, I'd just as soon leave it off.

In that case I'd really say to just keep it turned off or uninstall Spybot altogether.

Please let me know if this answers your questions or if you have any others

[ottimo]

Okay, ComboFix was uninstalled...it asked me to turn off Norton first, then once I did that, I got the "successfully uninstalled" message. (I did turn Norton back on.)

Re-did the defogger to make sure CD emulators are enabled.

So, just one more question to make sure I've got this:

When I opened up the Windows "Security Center" from control panel, it shows reports on three things: Firewall, Automatic Updates, and Virus Protection. All three are listed as "on." Below those three bars are three buttons, including the one to "Windows Firewall." When I click on that, it opens up a window that allows me to select whether the windows firewall is on or off--and it shows that the "off" option is selected. So, the fact that it is showing that a firewall is on but windows firewall is off suggests to me that, perhaps, when I installed Zone Alarm, the windows firewall was turned off, but the main windows security center shows "firewall on" because Zone Alarm is functioning. Does that sound generally right and all o.k.?

[Elise]

Yes, you're right on the spot there; all third-party firewalls will automatically turn off windows firewall to avoid conflicts.

Please let me know if you have any other questions, otherwise I will request this topic to be closed.