Setup files wont run

[Bigshonk]

HI guys

I have downloaded the latest free version of MB and every time i try to install it says that the setup files are corrupt and I need to source a new copy. Which I have done a couple of times. The version I have downloaded is 1.46 and i am running Windows 7.

please help??

[noknojon]

Welcome Bigshonk -

Please make sure you use the MBAM clean item as it will remove the items left from previous installs -

There may also be a conflict with your Antivirus program - If you still have problems please list your A/V program -

To Fully Remove and Reinstall a Fresh New Copy of Malwarebytes - Read Carefully

Windows Vista and Windows 7:

• Click on the Start button and select Control Panel
  
• Click on Programs and Features
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important !
  
• Download and run mbam-clean.exe from here
  

It will ask to restart your computer, please allow it to do so, very important

After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here

Note: You will need to reactivate the program using the license you were sent via email if using the Pro version only

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now reset any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications.

You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

Thank You -

[Bigshonk]

Thanks for the quick reply. I failed to mention that this is the first time I have downloaded MB. I have no other copy on my computer.

[Bigshonk]

Welcome Bigshonk -

Please make sure you use the MBAM clean item as it will remove the items left from previous installs -

There may also be a conflict with your Antivirus program - If you still have problems please list your A/V program -

To Fully Remove and Reinstall a Fresh New Copy of Malwarebytes - Read Carefully

Windows Vista and Windows 7:

• Click on the Start button and select Control Panel
  
• Click on Programs and Features
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important !
  
• Download and run mbam-clean.exe from here
  

It will ask to restart your computer, please allow it to do so, very important

After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here

Note: You will need to reactivate the program using the license you were sent via email if using the Pro version only

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now reset any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications.

You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

Thank You -

I am running Norton IS and Bitdefender. I disabled both and still have corrupt setup file message??

Could this be from the malware i am trying to remove

[Bigshonk]

followed your instructions even though i have never installed MB on my computer before. Got an error code of "0" with the mb clean.

[Bigshonk]

just tried ad aware and got the same message that the setup files are corrupt and i should source a new copy. i am stumped.

please reply

[gtyhfy]

Hello Bigshonk,

Could this be from the malware i am trying to remove

Then you need someone to help you to fight against the malware on your system. As we don't work on Malware removal or diagnostics in this forum, please read carefully and follow the directions below.

• If you have already submitted for assistance at one of the other support sites on the Internet, then you should not post a new topic here and stay working with the helper from that site until the issue is resolved.
  
• Please print out, read, and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
  
• One of the expert helpers there will give you one-on-one assistance when one becomes available.
  
• After posting your new topic, make sure under options (top right of your topic screen), you select Track this topic and choose one of the Email options (prefer Immediate Email Notification) so that you're alerted when someone has replied to your post.
  
• Please be patient when waiting for an expert help as the expert helpers can get a bit busy.
  
• Please try not to post back (bump) your topic within the first 48 hours. Expert helpers will find the topics which has a zero post count first. If you bump your topic, expert helpers may think the topic is replied and jump to other posts.
  If there is no reply from any experts after 48 hours, you can reply the topic for asking help again or send a Private Message to a Moderator asking for assistance.
  
• Please do not alter the system (eg install or uninstall any software, conduct some fixes, use any removal/scanning tool) after posting unless it is told by the expert helper. Using these other tools often makes the cleanup task more difficult and time consuming.
  

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here for a prioritized support. Please remember to quote your cleverbridge Reference Number from the confirmation e-mail when requesting assistance.

Thank You

PS Please use the "ADDREPLY" button at bottom of forum window instead of other ones when you start replying.