Jump to content

Explorer constantly crashes and no sound.


Recommended Posts

Thank you to anyone who can help. Okay so i'll start from the beginning. Today i accidentally clicked a random add and managed to get AV security suite downloaded into my comp, Very annoying program. So it blocked me out of all my settings and did the normal thing rogue spy-wares do. So i restarted and quickly ran msconfig and went into safe mode. I don't really know much about safe mode so i opted to do a system restore. I did it for 5 days ago, the 22nd and when i restarted. I had no audio device recognized and explorer wont stop crashing. As im typing this explorer has perma crashed and im deathly afraid of what i should do. Please help :[ I really depend on this comp for a lot of stuff and would hate to have something so stupid as a spy-ware destroy it.

For some reason i cant attach or directly post the HJT log. it wont let me send it at all

Link to post
Share on other sites

SO update. I ran an Avira antivir scan and after it completed it had me restart and delete all the virus's And to my amazement it's fixed?

Now im doubting it's fully out so im gonna post a HJT log and the Avira log If you guys find anything i need to change just post. I'll check this over the next few days.

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 4:59:26 PM, on 6/28/2010

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16512)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\csrss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Java\jre6\bin\jusched.exe

C:\WINDOWS\system32\RunDll32.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe

C:\WINDOWS\System32\svchost.exe

C:\Documents and Settings\Terri\Local Settings\Apps\2.0\RXCTV7P8.0ZY\QWXWX76V.38B\curs..tion_eee711038731a406_0004.0000_172b37d8269e5e48\CurseClient.exe

C:\WINDOWS\system32\wscntfy.exe

C:\WINDOWS\System32\alg.exe

C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe

C:\Program Files\Java\jre6\bin\jucheck.exe

C:\Program Files\World of Warcraft\Wow.exe

C:\Program Files\Ventrilo\Ventrilo.exe

C:\Program Files\Mozi

Link to post
Share on other sites

Hello ,

And :D My name is Elise and I'll be glad to help you with your computer problems.

I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications.

-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.

Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:

  • Please download OTL from one of the following mirrors:

    [*]Save it to your desktop.

    [*]Double click on the otlDesktopIcon.png icon on your desktop.

    [*]Click the "Scan All Users" checkbox.

    [*]Push the runscanbutton.png button.

    [*]Two reports will open, copy and paste them in a reply here:

    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please download GMER from one of the following locations and save it to your desktop:

  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.

  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.
    gmer_zip.gif
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.

-- If you encounter any problems, try running GMER in Safe Mode.

-------------------------------------------------------------

In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply

  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • GMER log

Link to post
Share on other sites

  • Root Admin

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.

Link to post
Share on other sites

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.