I have run the De-Fogger and have some logs......

[71roadrunner]

.

All records of my scans had been disappearing after the scan ends (when I click 'OK' and there are no records). I followed the directions given to me by Blaze and I downloaded DeFogger and ran the Disable CD Emulation Drivers function. I then downloaded DDS and ran that tool, which resulted in 3 files, DDS.txt , Attach.zip , and ark.zip (all attached). I use Firefox as a browser.

I understand that I am not to re-enable the CD Emulation Driers until I hear from an authorized Malwarebytes helper. However, my wife thinks she may have accidentally hit the re-enable button on the de-fogger tool before it was time. Could this action cause a problem ?

.

DDS.txt

Attach.zip

ark.zip

[Maniac]

Hello 71roadrunner! Welcome to Malwarebytes' Anti-Malware Forums!

My name is Borislav and I will be glad to help you solve your problems with malware. Before we begin, please note the following:

• The process of cleaning your system may take some time, so please be patient.
  
• Follow my instructions step by step if there is a problem somewhere, stop and tell me.
  
• Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  
• Instructions that I give are for your system only!
  
• If you don't know or can't understand something please ask.
  
• Do not install or uninstall any software or hardware, while work on.
  
• Keep me informed about any changes.
  

No, no problem, don't worry.

Step 1

Please, uninstall the following applications:

1. Adobe Reader 7.0.9
   
2. Ask Toolbar
   

You can read, how to this here:

• Windows XP
  
• Windows Vista
  
• Windows 7
  

Step 2

I also see you have Viewpoint installed...

Viewpoint Manager is considered as foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad". This will change from what we know in 2006 read this article: http://www.clickz.com/news/article.php/3561546

I suggest you remove the program now. Go to Start > Settings > Control Panel > Add/Remove Programs and remove the following programs if present.

• 
  
• Viewpoint
  
• Viewpoint Manager
  
• Viewpoint Media Player
  

Step 3

• Launch Malwarebytes' Anti-Malware
  
• Go to "Update" tab and select "Check for Updates". If an update is found, it will download and install the latest version.
  
• Go to "Scanner" tab and select "Perform Quick Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  
• Copy&Paste the entire report in your next reply.
  

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

In your next reply, please include these log(s):

1. MalwareBytes' Anti-Malware log
   
2. a new fresh DDS log only
   

[71roadrunner]

Hello 71roadrunner! Welcome to Malwarebytes' Anti-Malware Forums!

My name is Borislav and I will be glad to help you solve your problems with malware. Before we begin, please note the following:

• The process of cleaning your system may take some time, so please be patient.
  
• Follow my instructions step by step if there is a problem somewhere, stop and tell me.
  
• Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  
• Instructions that I give are for your system only!
  
• If you don't know or can't understand something please ask.
  
• Do not install or uninstall any software or hardware, while work on.
  
• Keep me informed about any changes.
  

No, no problem, don't worry.

Step 1

Please, uninstall the following applications:

1. Adobe Reader 7.0.9
   
2. Ask Toolbar
   

You can read, how to this here:

• Windows XP
  
• Windows Vista
  
• Windows 7
  

Step 2

I also see you have Viewpoint installed...

Viewpoint Manager is considered as foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad". This will change from what we know in 2006 read this article: http://www.clickz.com/news/article.php/3561546

I suggest you remove the program now. Go to Start > Settings > Control Panel > Add/Remove Programs and remove the following programs if present.

• 
  
• Viewpoint
  
• Viewpoint Manager
  
• Viewpoint Media Player
  

Step 3

• Launch Malwarebytes' Anti-Malware
  
• Go to "Update" tab and select "Check for Updates". If an update is found, it will download and install the latest version.
  
• Go to "Scanner" tab and select "Perform Quick Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  
• Copy&Paste the entire report in your next reply.
  

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

In your next reply, please include these log(s):

1. MalwareBytes' Anti-Malware log
   
2. a new fresh DDS log only
   

.

Hello Borislav. Thank you for your assistance.

When I go to the 'Control Panel' and click Add/Remove Programs I get the following message in a pop-up window - C:\WINDOWS\system32\rundll32.exe Application not found.

This seems to have occurred after we ran Avira Antivir Personal (it found rogue malware and removed it). I thinking the malware also corrupted the registry ?

.

[Maniac]

Absolutely!

Go to step 3.

[AdvancedSetup]

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.