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Started with a G-mail hack ?

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A G-mail issue has happened on my wife's lap-top 2 days ago. She had to obtain a verification code and re-established her G-mail account. Then she re-set her password using her laptop. Upon reading the excellent advice from Ron Lewis, Manager of Online Support, we again today re-set her password using a safe desk-top PC. However, another problem had started on her laptop almost immediately after the G-mail incident. She now has some kind of malware (rogue ?) that seems to be called 'defense center'. It's super annoying and in addition seems to have disabled the 'task manager' function.

We've downloaded the Malwarebytes 1.46 and it completes the scan but a window pops up. The window states 'the scan has successfully completed' and contains a 'close' icon. However, when you close it everything disappears. You then have to re-start the scan all over again. We've done this 4 times with the same result. Any advice would be greatly appreciated.

BTW, do you think her G-mail account is safe now ?


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Hello 71roadrunner ,Welcome to Malwarebytes.org :) !

I'm pretty sure the Gmail account is safe now, because you used a clean computer to reset the password. In regards for the laptop, follow the steps down below.

We don't work on Malware removal or diagnostics in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

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