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Blocked Startup Program


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My laptop has the nasty 'AV Security Suite' virus so I came across Malwarebytes as a means to remove it. At first I thought everything was fixed but everyday when I turn my computer on, the virus pops up, so I have been opening my computer in safe mode in order to run the Malwarebytes program and each time, its catches the infections and removes them.

My question is, why does this keep happening and is there any way to unblock the program without having to give permission for windows to run it automatically?

Feels like I am doing something wrong. Any information or suggestions will be greatly appreciated. Please email me at lisajmagno@hotmail.com.

Thank you.

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Hello NanaforP, :)

I believe you need somebody to help you for cleaning the malware in your laptop. As we don't work on Malware removal or diagnostics in this forum, please read carefully and follow the directions below.

  • If you have already submitted for assistance at one of the other support sites on the Internet, then you should not post a new log here and stay working with the helper from that site until the issue is resolved.
  • Please print out, read, and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
  • One of the expert helpers there will give you one-on-one assistance when one becomes available.
  • After posting your new topic, make sure under options (top right of your topic screen), you select Track this topic and choose one of the Email options (prefer Immediate Email Notification) so that you're alerted when someone has replied to your post.
  • Please be patient when waiting for an expert help as the expert helpers can get a bit busy.
  • Please try not to post back (bump) your topic within the first 48 hours. Expert helpers will find the topics which has a zero post count first. If you bump your topic, expert helpers may think the topic is replied and jump to other posts.
    If there is no reply from any experts after 48 hours, you can reply the topic for asking help again or send a Private Message to a Moderator asking for assistance.
  • Please do not alter the system (eg install or uninstall any software, conduct some fixes, use any removal/scanning tool) after posting unless it is told by the expert helper. Using these other tools often makes the cleanup task more difficult and time consuming.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here for a prioritized support. Please remember to quote your cleverbridge Reference Number from the confirmation e-mail when requesting assistance.

Thank You :)

PS Please use the "ADDREPLY" t_reply.gif button at bottom of forum window instead of other ones when you start replying. :)

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