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mb worked, many programs now don't


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Couldn't find this topic addressed elsewhere in the forums, so here we go.

I downloaded and employed the most recent Malwarebytes' Anti-Malware program to get rid of a fake anti-virus trojan horse program (don't remember the name). It seemed to work-- no more windows telling me i'm infected and must buy their product, no more re-directions on the internet to shopping sites, and no more porn links on my desktop.

But now I can't open some programs like Word Perfect, Nero StartSmart, and Picasa. And other programs won't open on my quick links or by double-clicking the desktop shortcuts-- I have to right-click and scroll to "start" rather than the default "Open" which gives an error message that it can't open the exe file (IE Explorer, Firefox, and Google Earth). I also get the "Application not found-- rundll.exe" error message when trying to access the mouse settings via the control panel.

I am certain that the IE Explorer, Firefox, and Google Earth problems are new and only since running MBAM. I had been running them the normal way when the virus was active before. Can't say for sure on the other programs. I checked every file name that MBAM found before I removed it-- none of these programs appeared on the list.

Also complicating matters is that I cannot access my Task Manager because of the virus' dirty work. The virus also removed all System Restore points prior to its inception yesterday. Thanks for any help

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Hello william2, :)

Maybe there are some residues of malware modifications left to be cleaned. As we don't work on Malware removal or diagnostics in this forum, please follow the directions below so that an expert helper will help you to clean up the remaining stuff for free -

  • If you have already submitted for assistance at one of the other support sites on the Internet, then you should not post a new log here and stay working with the helper from that site until the issue is resolved.
  • Please print out, read, and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
  • One of the expert helpers there will give you one-on-one assistance when one becomes available.
  • After posting your new topic, make sure under options (top right of your topic screen), you select Track this topic and choose one of the Email options (prefer Immediate Email Notification) so that you're alerted when someone has replied to your post.
  • Please be patient when waiting for an expert help as the expert helpers can get a bit busy.
  • Please try not to post back (bump) your topic within the first 48 hours. Expert helpers will find the topics which has a zero post count first. If you bump your topic, expert helpers may think the topic is replied and jump to other posts.
    If there is no reply from any experts after 48 hours, you can reply the topic for asking help again or send a Private Message to a Moderator asking for assistance.
  • Please do not alter the system (eg install or uninstall any software, conduct some fixes, use any removal/scanning tool) after posting unless it is told by the expert helper. Using these other tools often makes the cleanup task more difficult and time consuming.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here for a prioritized support. Please remember to quote your cleverbridge Reference Number from the confirmation e-mail when requesting assistance.

Thank You ;)

PS Please use the "ADDREPLY" t_reply.gif button at bottom of forum window instead of other ones when you start replying. :)

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