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Can't install malwarebytes at all


Railun
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I'm using Windows XP Pro and running avast! antivirus.

I've downloaded malwarebytes, but it once the installer tries to start it gives me the message.

Runtime Error (at -1:0) Cannot Import dll: C/Docume~1/Computer/Locals~1/Temp/is-SF8UF-tmp/mbam.dll.

Ad-Aware also won't load saying it's missing a dll.

Any help?

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Hi Railun -

Please download and install the Microsoft Visual Basic Common Controls from Here to see if it helps.

You may have had an infection problem that removed this item -

Please post back if that will not help as you may have a Rogue infection preventing this as there are 2 programs affected -

Thank You - :)

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Hi Railun -

Please download and install the Microsoft Visual Basic Common Controls from Here to see if it helps.

You may have had an infection problem that removed this item -

Please post back if that will not help as you may have a Rogue infection preventing this as there are 2 programs affected -

Thank You - :)

Thanks for the quick response :) Unfortunately, it did not fix the problem. So if there is a rogue infection preventing me from running ad-aware or malware bytes, what should I do?

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Hello Railun, :)

Then it is better to have someone checked to see whether there are any rouge infections. You may follow the directions below and an expert helper will check it for you (and the service is free too)-

As we don't work on Malware removal or diagnostics in this forum, please follow the directions below.

  • If you have already submitted for assistance at one of the other support sites on the Internet, then you should not post a new log here and stay working with the helper from that site until the issue is resolved.
  • Please print out, read, and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
  • One of the expert helpers there will give you one-on-one assistance when one becomes available.
  • After posting your new topic, make sure under options (top right of your topic screen), you select Track this topic and choose one of the Email options (prefer Immediate Email Notification) so that you're alerted when someone has replied to your post.
  • Please be patient when waiting for an expert help as the expert helpers can get a bit busy.
  • Please try not to post back (bump) your topic within the first 48 hours. Expert helpers will find the topics which has a zero post count first. If you bump your topic, expert helpers may think the topic is replied and jump to other posts.
    If there is no reply from any experts after 48 hours, you can reply the topic for asking help again or send a Private Message to a Moderator asking for assistance.
  • Please do not alter the system (eg install or uninstall any software, conduct some fixes, use any removal/scanning tool) after posting unless it is told by the expert helper. Using these other tools often makes the cleanup task more difficult and time consuming.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here for a prioritized support. Please remember to quote your cleverbridge Reference Number from the confirmation e-mail when requesting assistance.

Thank You :)

PS Please use the "ADDREPLY" t_reply.gif button at bottom of forum window instead of other ones when you start replying. :)

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