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hello ,

i recently took on a comp that a few "others" happened to .

the owners and *who ever* installed bogusware ... the list was fair sized and included 3 copies of anti-mal/viri programs and god-knows what else .

i installed/ran malwarebytes , changing the file extensions as was suggested in the self help . this cleaned out a bunch of crap .

two other legit anti-mal/viri programs were run and cleared out some stuff ... subsequent re-scans of all come up ok .

i was/am still getting redirects in both IE and FF ... a look with hijackthis showed about 24 of those bogus random lettered entries ... i deleted those and a couple of other items and they have not returned . yeah , i should have saved a list of them ... :P

still , the redirects persist but it seems to only happen through a google search (i have only tried the google search bar) and then selecting a result , typing in a url takes me to several sites with no problems .

in IE , a partial list of the places i wind up at (some after four bounces/redirects) :






linkbuzzers.com (one of those in a string of bounce throughs)


FF produces similar results .

i am hoping that someone will recognize the symptoms and perhaps there is a fix in already in place , before going the full route .

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Hello CWB, :P

Hopefully you will have only one antivirus running in realtime. If not, please choose one only and then uninstall others. Then, please follow the instructions below and one of the expert helpers there will guide you to clean up the mess for free -

As we don't work on Malware removal or diagnostics in this forum, please follow the directions below.

  • If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.
  • Please print out, read, and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
  • One of the expert helpers there will give you one-on-one assistance when one becomes available.
  • After posting your new topic, make sure under options (top right of your topic screen), you select Track this topic and choose one of the Email options (prefer Immediate Email Notification) so that you're alerted when someone has replied to your post.
  • Please be patient when waiting for an expert help as the expert helpers can get a bit busy.
  • Please try not to post back (bump) your topic within the first 48 hours. Expert helpers will find the topics which has a zero post count first. By doing so, expert helpers may think the topic is replied and jump to other posts.
    If there is no reply from any experts after 48 hours, you can reply the topic for asking help again or send a Private Message to a Moderator asking for assistance.
  • Please do not alter the system (eg install or uninstall any software, conduct some fixes, use any removal/scanning tool) after posting unless it is told by the expert helper. Using these other tools often makes the cleanup task more difficult and time consuming.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here for a prioritized support. Please remember to quote your cleverbridge Reference Number from the confirmation e-mail when requesting assistance.

Thank You and hope the computer is back to normal ;)

PS Please use the "ADDREPLY" t_reply.gif button at bottom of forum window instead of other ones when you start replying. :)

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