BSOD Can't boot in any mode.

[jdub555]

Hi,

Recently I had a fake alert pop open, icon in the system tray, "Your computer is infected" etc. As I was about to close the fake alert and run a scan, I got the "Windows has been shutdown to prevent damage..." BSOD. It did not point to a particular file, but I did receive th following STOP codes.

STOP: 0X0000007e (0XC0000005 0X86655963 0XF7CBC8B4 0XF7CBC5B0

I tried to reboot in Safe Mode, but I get the same BSOD, with the same stop codes. Now my PC boots directly to safe mode, wth the same BSOD.

Any assistance would be graetly appreciated.

Thanks,

Joe

[jdub555]

A little more information. My PC is a Dell Demension E510 running Windows XP, not sure of the service pack.

[vict0r]

Hello and welcome to the forum.

Please read the following information carefully.

IMPORTANT: Whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

To make cleaning this machine easier:

• Continue to respond to this thread until I I tell you that the logs are clean!
  
• Please DO NOT uninstall/install any programs unless asked to. It is more difficult when files/programs appear or disappear from the logs.
  
• Please do not run any scans other than those requested and do not post any logs/reports unless specifically requested to do so.
  
• Please follow all instructions in the order posted.
  
• If you have any questions or do not understand the instructions, please ask before continuing.
  
• Please reply to this thread. Do not start a new topic.
  

I will post back as soon as I have a solution to your problem, please be patient.

[vict0r]

Hi.

I need some more information:

1. Do you still have the cd's that were delivered with your computer? They look similar to this one if your computer has XP Professional:
   http://dsnimg.dell.com/images/external/images/OS/XP_CD.gif
   The CD is blue if your computer has XP Home.
   There should be one labeled "Operating System" and one labeled "Drivers and Utilities".
   As an alternative, you can use a Genuine Microsoft XP cd-rom if you own one.
   
2. Have you tried to boot your computer straight into Safe Mode with Networking or the Last known good configuration?
   To access these options you will need to.
   
   • Start your computer
     
   • During startup, but before the Windows logo appears, tap the F5/F8 key continually or hold down the Shift key;
     
   • Instead of Windows loading as normal, the Advanced Options Menu should appear;
     
   • Select the second option, to run Windows in Safe Mode with networking, then press Enter.
     
   • If the computer boots into windows
     
     • Choose your usual account.
       
     • Please shut down you computer.
       

You can also try the Last known good configuration option from the Advanced Options Menu as described above.

If your computer boots into windows please do not try any self help.

Please tell me if you have any success starting your computer with these instructions.

[*]Your Dell comes with an option to run hardware diagnostics. To access this builtin diagnostics:

• Start your computer
  
• During startup, but before the Windows logo appears, tap the F12 key continually;
  
• Instead of Windows loading as normal, the Boot Device Menu should appear;
  
• Highlight the Diagnostics option (if present) and press Enter.
  
• The computer begins to run the Pre-boot System Assessment, a series of embedded diagnostics that perform initial testing on your system board, keyboard, hard drive, and display
  
• If the Pre-boot System Assessment completes successfully, you receive the message Booting Dell Diagnostic Utility Partition
  
• Press any key to continue
  
• Press any key to start the Dell Diagnostics from the Diagnostics utility partition on your hard drive
  
• After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the Express Test option -
  this will preform a quick test of devices. The test typically takes 10 to 20 minutes and requires no interaction on your part
  
• When you have finished running the test write down any description of problems found, then close the screen to return to the Main Menu screen. To exit the Dell Diagnostics and reboot the computer, close the Main Menu screen
  

Please shut down your computer.

Please post the description(s) of any problems found.

[*]Since you are posting the problem at this forum, I assume that you have got access to another computer.

• What is the Operating system of this computer?
  
• Does this computer have the ability to burn a cd or DVD?
  

[*]Do you own a USB drive (memory stick or external hard drive)?

[vict0r]

Hello...

It has been 2 days since my last post to you.

• Do you still need help with this problem?
  
• Do you need more time?
  
• Are you having any trouble when following the instructions?
  

Just let me know what's going on otherwise... After 24 hrs., if you have not replied to this thread... it will be closed!

Please post back even if you do not wish to continue.

[AdvancedSetup]

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.