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MBAM scans won't finish


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First sign of trouble was when access was denied for our two most-visited websites. I use Firefox, wife IE. Hadn't run MBAM for a while on this machine, and when I tried to update it wouldn't. Uh-ohh, here we go again. My wife did a system restore (or something like that, she really doesn't know, and is even less tech-savvy than me, and I don't know much). Everything seemed to work again, including MBAM update, Except somewhere during a full scan it would stop, machine reboot, and nothing shows in log. I suspect we still have a problem lurking.

I have run the requested stuff to get started on fixing this. Hopefully I'll get it all pasted and attached properly. Thanks.

DDS (Ver_10-03-17.01) - NTFSx86

Run by Owner at 22:45:06.23 on Sun 06/20/2010

Internet Explorer: 7.0.5730.11

Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.895.478 [GMT -5:00]

AV: AntiVir Desktop *On-access scanning enabled* (Updated) {AD166499-45F9-482A-A743-FDD3350758C7}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch

svchost.exe

C:\WINDOWS\System32\svchost.exe -k netsvcs

svchost.exe

svchost.exe

C:\WINDOWS\Explorer.EXE

C:\WINDOWS\system32\LEXBCES.EXE

C:\WINDOWS\system32\LEXPPS.EXE

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Avira\AntiVir Desktop\sched.exe

svchost.exe

C:\WINDOWS\system32\RUNDLL32.EXE

C:\WINDOWS\RTHDCPL.EXE

C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe

C:\program files\Bigfix\bigfix.exe

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe

C:\Program Files\LogMeIn\x86\LogMeInSystray.exe

C:\Program Files\Avira\AntiVir Desktop\avgnt.exe

C:\Program Files\Messenger\msmsgs.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\LogMeIn\x86\LMIGuardian.exe

C:\Program Files\a-squared Free\a2service.exe

C:\Program Files\Avira\AntiVir Desktop\avguard.exe

C:\WINDOWS\system32\nvsvc32.exe

C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS

C:\Program Files\CyberLink\Shared Files\RichVideo.exe

C:\WINDOWS\system32\svchost.exe -k imgsvc

C:\Program Files\Avira\AntiVir Desktop\avshadow.exe

C:\WINDOWS\system32\wuauclt.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\WINDOWS\System32\svchost.exe -k HTTPFilter

C:\Documents and Settings\Owner\My Documents\Downloads\dds.scr

============== Pseudo HJT Report ===============

uSearch Page = hxxp://www.google.com

mDefault_Page_URL = hxxp://www.gateway.com/g/startpage.html?Ch=Retail&SubCH=nofound&Br=EM&Loc=ENG_US&Sys=DTP&M=W3644

mStart Page = hxxp://www.gateway.com/g/startpage.html?Ch=Retail&SubCH=nofound&Br=EM&Loc=ENG_US&Sys=DTP&M=W3644

uInternet Settings,ProxyOverride = <local>

mSearchAssistant = hxxp://www.gateway.com/g/sidepanel.html?Ch=Retail&SubCH=nofound&Br=EM&Loc=ENG_US&Sys=DTP&M=W3644

BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - No File

BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_01\bin\ssv.dll

BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar1.dll

BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\windows\system32\BAE.dll

TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar1.dll

TB: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File

TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File

uRun: [Power2GoExpress] NA

uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup

mRun: [nwiz] nwiz.exe /install

mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit

mRun: [RTHDCPL] RTHDCPL.EXE

mRun: [skyTel] SkyTel.EXE

mRun: [Alcmtr] ALCMTR.EXE

mRun: [Recguard] %WINDIR%\SMINST\RECGUARD.EXE

mRun: [Reminder] %WINDIR%\Creator\Remind_XP.exe

mRun: [RemoteControl] "c:\program files\cyberlink\powerdvd\PDVDServ.exe"

mRun: [LanguageShortcut] "c:\program files\cyberlink\powerdvd\language\Language.exe"

mRun: [bigFix] c:\program files\bigfix\bigfix.exe /atstartup

mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot

mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup

mRun: [LogMeIn GUI] "c:\program files\logmein\x86\LogMeInSystray.exe"

mRun: [avgnt] "c:\program files\avira\antivir desktop\avgnt.exe" /min

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\bigfix.lnk - c:\program files\bigfix\bigfix.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office\OSA9.EXE

IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_01\bin\ssv.dll

DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - hxxp://gfx1.hotmail.com/mail/w3/pr01/resources/MSNPUpld.cab

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab

DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} - hxxps://secure.logmein.com/activex/RACtrl.cab

Notify: LMIinit - LMIinit.dll

AppInit_DLLs: c:\progra~1\google\google~1\GOEC62~1.DLL

SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\owner\applic~1\mozilla\firefox\profiles\xkw1drda.default\

FF - prefs.js: browser.search.defaulturl - hxxp://www.google.com/search?lr=&ie=UTF-8&oe=UTF-8&q=

FF - prefs.js: browser.search.selectedengine - Google

FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/ig

FF - plugin: c:\program files\mozilla firefox\plugins\NPFxViewer.dll

FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\

---- FIREFOX POLICIES ----

c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_colors", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_popup_windows", false);

c:\program files\mozilla firefox\greprefs\all.js - pref("browser.enable_click_image_resizing", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("accessibility.browsewithcaret_shortcut.enabled", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.high_water_mark", 32);

c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.gc_frequency", 1600);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);

c:\program files\mozilla firefox\greprefs\all.js - pref("svg.smil.enabled", false);

c:\program files\mozilla firefox\greprefs\all.js - pref("ui.trackpoint_hack.enabled", -1);

c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.debug", false);

c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.agedWeight", 2);

c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.bucketSize", 1);

c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.maxTimeGroupings", 25);

c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.timeGroupingSize", 604800);

c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.boundaryWeight", 25);

c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.prefixWeight", 5);

c:\program files\mozilla firefox\greprefs\all.js - pref("html5.enable", false);

c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pr

ef", true);

c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");

c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);

c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);

c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.download.backgroundInterval", 600);

c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.url.manual", "http://www.firefox.com");

c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-ja", "mozff");

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add", "addons.mozilla.org");

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add.36", "getpersonas.com");

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("lightweightThemes.update.enabled", true);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.allTabs.previews", false);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.hide_infobar_for_outdated_plugin", false);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("toolbar.customization.usesheet", false);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.enable", false);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.max", 20);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.cachetime", 20);

============= SERVICES / DRIVERS ===============

R1 avgio;avgio;c:\program files\avira\antivir desktop\avgio.sys [2010-6-16 11608]

R2 a2free;a-squared Free Service;c:\program files\a-squared free\a2service.exe [2010-6-16 1872320]

R2 AntiVirSchedulerService;Avira AntiVir Scheduler;c:\program files\avira\antivir desktop\sched.exe [2010-6-16 135336]

R2 AntiVirService;Avira AntiVir Guard;c:\program files\avira\antivir desktop\avguard.exe [2010-6-16 267432]

R2 avgntflt;avgntflt;c:\windows\system32\drivers\avgntflt.sys [2010-6-16 60936]

R2 LMIInfo;LogMeIn Kernel Information Provider;c:\program files\logmein\x86\rainfo.sys [2007-8-3 12856]

R2 LMIRfsDriver;LogMeIn Remote File System Driver;c:\windows\system32\drivers\LMIRfsDriver.sys [2008-8-3 45848]

S3 el575nd5;3Com Megahertz 10/100 LAN CardBus PC Card Driver;c:\windows\system32\drivers\el575ND5.sys [2008-7-19 69692]

S3 GoogleDesktopManager-093009-130223;Google Desktop Manager 5.9.909.30391;c:\program files\google\google desktop search\GoogleDesktop.exe [2008-7-27 30192]

S4 LMIRfsClientNP;LMIRfsClientNP; [x]

=============== Created Last 30 ================

2010-06-21 03:37:56 0 ----a-w- c:\documents and settings\owner\defogger_reenable

2010-06-17 17:00:39 0 d-sha-w- c:\windows\Repair

2010-06-17 17:00:39 0 d-----w- c:\windows\system32\NtmsData

2010-06-17 03:18:14 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2010-06-17 03:18:12 20952 ----a-w- c:\windows\system32\drivers\mbam.sys

2010-06-17 03:18:12 0 d-----w- c:\program files\Malwarebytes' Anti-Malware

2010-06-17 00:37:15 0 d-----w- c:\docume~1\owner\applic~1\Avira

2010-06-17 00:25:29 60936 ----a-w- c:\windows\system32\drivers\avgntflt.sys

2010-06-17 00:25:29 0 d-----w- c:\program files\Avira

2010-06-17 00:25:29 0 d-----w- c:\docume~1\alluse~1\applic~1\Avira

2010-06-13 19:39:39 274288 ----a-w- c:\windows\system32\mucltui.dll

2010-06-13 19:39:39 215920 ----a-w- c:\windows\system32\muweb.dll

2010-06-13 19:36:35 0 d-----w- c:\windows\system32\wbem\Repository

2010-06-08 04:13:28 0 d-----w- c:\program files\a-squared Free

2010-06-03 19:47:02 16736 ----a-w- c:\windows\system32\mucltui.dll.mui

==================== Find3M ====================

2010-05-04 17:20:39 832512 ----a-w- c:\windows\system32\wininet.dll

2010-05-04 17:20:34 78336 ----a-w- c:\windows\system32\ieencode.dll

2010-05-04 17:20:32 17408 ------w- c:\windows\system32\corpol.dll

2010-05-02 05:22:50 1851264 ----a-w- c:\windows\system32\win32k.sys

2010-04-20 05:30:08 285696 ----a-w- c:\windows\system32\atmfd.dll

2008-07-20 02:52:06 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\application data\microsoft\feeds cache\index.dat

2008-09-04 16:44:52 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008090420080905\index.dat

2008-07-20 03:02:33 16384 --sha-w- c:\windows\temp\cookies\index.dat

2008-07-20 03:02:33 16384 --sha-w- c:\windows\temp\history\history.ie5\index.dat

2008-07-20 03:02:33 16384 --sha-w- c:\windows\temp\temporary internet files\content.ie5\index.dat

============= FINISH: 22:45:33.54 ===============

Malwarebytes' Anti-Malware 1.44

Database version: 3850

Windows 5.1.2600 Service Pack 3

Internet Explorer 7.0.5730.11

6/8/2010 7:47:22 PM

mbam-log-2010-06-08 (19-47-22).txt

Scan type: Quick Scan

Objects scanned: 834

Time elapsed: 6 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

Last good scan:

Malwarebytes' Anti-Malware 1.44

Database version: 3850

Windows 5.1.2600 Service Pack 3

Internet Explorer 7.0.5730.11

3/10/2010 11:41:09 PM

mbam-log-2010-03-10 (23-41-09).txt

Scan type: Full Scan (C:\|D:\|)

Objects scanned: 209161

Time elapsed: 40 minute(s), 24 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 1

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

ark.zip

Attach.zip

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Hello Cards1968, :welcome:

Please first follow the instruction by Firefox below first. If the situation still occurs, wait for another set of instructions. The instructions below is left for future reference.

As we don't work on Malware removal or diagnostics in this forum, please follow the directions below.

  • If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.
  • Please post a NEW topic here with your logs.
  • One of the expert helpers there will give you one-on-one assistance when one becomes available.
  • After posting your new topic, make sure under options (top right of your topic screen), you select Track this topic and choose one of the Email options (prefer Immediate Email Notification) so that you're alerted when someone has replied to your post.
  • Please be patient when waiting for an expert help as the expert helpers can get a bit busy.
  • Please try not to post back (bump) your topic within the first 48 hours. Expert helpers will find the topics which has a zero post count first. By doing so, expert helpers may think the topic is replied and jump to other posts.
    If there is no reply from any experts after 48 hours, you can reply the topic for asking help again or send a Private Message to a Moderator asking for assistance.
  • Please do not alter the system (eg install or uninstall any software, conduct some fixes, use any removal/scanning tool) after posting unless it is told by the expert helper. Using these other tools often makes the cleanup task more difficult and time consuming.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here for a prioritized support. Please remember to quote your cleverbridge Reference Number from the confirmation e-mail when requesting assistance.

Thank You :)

PS Please use the "ADDREPLY" t_reply.gif button at bottom of forum window instead of other ones when you start replying. :)

Edit - Adding instruction to follow FF one first.

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Looks like you are doing a scan with version 1.44 which is quite outdated..... Lets try this first....

Please try the following to see if it helps:

Windows XP:

  • Click on Start and select Control Panel
  • Open Add/Remove Programs
  • Uninstall Malwarebytes' Anti-Malware
  • Restart your computer very important
  • Download and run mbam-clean.exe from here
  • It will ask to restart your computer, please allow it to do so very important
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
    • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
      Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

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