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Cannot Go to Windows Update!


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Hi, I work at a computer repair shop, where if crapcleaner, rkill - > malwarebytes, superantispyware, and hijack this can't seem to solve a problem, then we tend to reload the machine. The problem is that lately we've been seeing a recurring problem with many machines, and some of them are quite tedious to back up and restore once a reload has been done. Picky Customers persay.

After doing our usual scan routine, with the tools, and in the order, that i listed above, I typically have to go into internet connections>lan settings>de check the use a proxy server box and place a check in the automatically obtain ip address box, to even surf the web. The big problem is that these machines will not go to the microsoft or windows update sites. We've tried deleting the host files, using the steps as listed here: http://forums.malwarebytes.org/index.php?s...48153&st=40 by gringo_pr , and with no success.

These machines usually have Desktop Security 2010, or Personal Antispyware, or a similar infection. Malwarebytes tends to remove the bulk of the infection, but as I mentioned before the machines are left unable to contact microsoft or windows updates. Any help would be much appreciated!

thx

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Also, as an update - I seem to be able to reach the update website, by typing Https://windowsupdate.microsoft.com/ and https://update.microsoft.com/windows, but when it loads, the site says there was an error. I checks the Background Intelligent Transfer service and it was off, I tried turning the service on, but still the same error occured. Clicking the windows update shortcut in start menu takes me to a Page Cannot be Displayed page...the url it directs to is http://windowsupdate.microsoft.com

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Hello and :)

First, As I can see you work in a shop fixing computer for a living, and if you are using Malwarebytes to fix these computers, you must have a techicians license to use it to clean computers. If you do have the technicians license, then please contact corporate-support@malwarebytes.org with your order number and they will be happy to assist you. If you do not have one then you are in violation of the EULA agreement.

Second see below:

We don't work on Malware removal in the general forums.

Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

Please note that it may take 48 hours or more for you to receive a response in the malware removal forum, as it is often busy at times. Please do not reply to your own post asking for help unless its been more than 48 hours since you originally posted, as this can make it appear as though you are being helped and take longer for you to get help.

If you are unable to do all or any of the steps in the link to the directions above, just post your problem into the forum I gave you a link to anyway and someone will be able to assist you.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

If you are a corporate customer please send an email to corporate-support@malwarebytes.org. (NOTE: An order number is required for corporate support.)

Also, when replying, please use the "ADD REPLY" button or erase what the person you are replying to said, as this makes the forum easier to read.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Thank you :)

PS: Please use the "ADDREPLY" t_reply.gif button instead of other ones when you start replying. ;)

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