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Malwarebytes + McAfee + HijackThis can't find malware

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Good Morning Experts!

My laptop is practically unusable, due to some kind of infection (according to Dell Support who downloaded Malwarebytes for me). But Malwarebytes and McAfee both, duly updated, after a full scan, find nothing. HijackThis doesn't find anything new or out of the ordinary. Have cleared tempfiles, eliminated any 'services' that I did not know from a trusted source, run SysInternals utilities to see what is starting up and running.

Followed the instructions in http://forums.malwarebytes.org/index.php?showtopic=9573 and got as far as DDS & Attach log. When trying to get a GMER log, the Rootkit Scanner ran for a while then I got a blue screen. I know we're supposed to wait on hijackthis, but since I've already done it, I've attached that log as well. All are zipped.

Laptop runs OK in 'safe mode with networking'. But when booted into normal mode, it's almost impossible to open and save a file, explore to a file, run a program... I get popup errors such as 'can't find system resources'... will try to download HijackThis as it appears to be popular on this forum. In the tray to the right, I see TWO icons for networks, frozen on acquiring an IP address... where I usually just see one for my Wifi. Neither Systinternals ProcExp nor the out-of-box Task Manager will run in normal mode, so that I could kill a process.

Will be happy to pay for MalwareBytes (and recommend it to everybody), if there's someone listening up there, if I know that there's support, and that they'll add a detection for whatever this is that I have, that's so good at evading detection.





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Hello PortalGuy! Welcome to Malwarebytes' Anti-Malware Forums!

My name is Borislav and I will be glad to help you solve your problems with malware. Before we begin, please note the following:

  • The process of cleaning your system may take some time, so please be patient.
  • Follow my instructions step by step if there is a problem somewhere, stop and tell me.
  • Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  • Instructions that I give are for your system only!
  • If you don't know or can't understand something please ask.
  • Do not install or uninstall any software or hardware, while work on.
  • Keep me informed of any changes.

Step 1

Please, uninstall the following applications:

  1. Adobe Acrobat Reader 9.0

You can read, how to this here:

Step 2

  • Launch Malwarebytes' Anti-Malware
  • Go to "Update" tab and select "Check for Updates". If an update is found, it will download and install the latest version.
  • Go to "Scanner" tab and select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

In your next reply, please include these log(s) in this sequence:

  1. MalwareBytes' Anti-Malware log
  2. a new fresh DDS log only

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  • Root Admin

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.

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