BSOD on running Malarebytes

[fxp]

I was running a deep scan today and got the BSOD. I didn't have anything else running, but the mini-dump pointed to Malwearbytes. I have been using this app for almost a year and no problems. Malwearbytes is up to date as of today. The machine is a Windows XP up to date with all patches Dell, nothing unusual about it. This is the first time it happensed, so am not upset, but thought I'd pass along the minidump as an FYI for your review:

Use !analyze -v to get detailed debugging information.

BugCheck 10000050, {e11a7008, 0, f89dfe9a, 1}

Could not read faulting driver name

Probably caused by : mbamswissarmy.sys ( mbamswissarmy+1e9a )

Followup: MachineOwner

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kd> !analyze -v

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)

Invalid system memory was referenced. This cannot be protected by try-except,

it must be protected by a Probe. Typically the address is just plain bad or it

is pointing at freed memory.

Arguments:

Arg1: e11a7008, memory referenced.

Arg2: 00000000, value 0 = read operation, 1 = write operation.

Arg3: f89dfe9a, If non-zero, the instruction address which referenced the bad memory

address.

Arg4: 00000001, (reserved)

Debugging Details:

------------------

Could not read faulting driver name

READ_ADDRESS: e11a7008

FAULTING_IP:

mbamswissarmy+1e9a

f89dfe9a 8b7e28 mov edi,dword ptr [esi+28h]

MM_INTERNAL_CODE: 1

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0x50

PROCESS_NAME: mbam.exe

LAST_CONTROL_TRANSFER: from f89df032 to f89dfe9a

STACK_TEXT:

WARNING: Stack unwind information not available. Following frames may be wrong.

f33dd218 f89df032 0000936d 00000000 00100002 mbamswissarmy+0x1e9a

f33dd238 f89df350 e1197998 e461fcd0 e461fcd0 mbamswissarmy+0x1032

f33dd24c f89dea82 e461fcd0 f33dd27c 00000000 mbamswissarmy+0x1350

f33dd270 f89e4e4b 82d64ac0 82d64b30 e461fcd0 mbamswissarmy+0xa82

f33dd294 804e3807 82934678 00000043 806f02d0 mbamswissarmy+0x6e4b

f33dd294 82d64ac0 82934678 00000043 806f02d0 nt!KeUpdateSystemTime+0xca

f33dd328 82934678 82912a01 00000002 82912a01 0x82d64ac0

00000000 00000000 00000000 00000000 00000000 0x82934678

STACK_COMMAND: kb

FOLLOWUP_IP:

mbamswissarmy+1e9a

f89dfe9a 8b7e28 mov edi,dword ptr [esi+28h]

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: mbamswissarmy+1e9a

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: mbamswissarmy

IMAGE_NAME: mbamswissarmy.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4bd9bdda

FAILURE_BUCKET_ID: 0x50_mbamswissarmy+1e9a

BUCKET_ID: 0x50_mbamswissarmy+1e9a

Followup: MachineOwner

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[noknojon]

Hi fxp -

If you are at all concerned about it then you can do a clean reinstall as shown below -

To Fully Remove and Reinstall a Fresh New Copy of Malwarebytes - Read Carefully

Windows XP:

• Click on Start and select Control Panel
  
• Open Add/Remove Programs
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important !
  
• Download and run mbam-clean.exe from here
  

It will ask to restart your computer, please allow it to do so, very important

After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here

Note: You will need to reactivate the program using the license you were sent via email if using the Pro version only -

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

Thank You -

[fxp]

Thanks for the fast reply. I will make a bookmark of your response and if it happens again, I'll reinstall. Like I said, am happy with the stability of the app so maybe this was a fluke or the next upgrade will fix it. All the best.

[Adam_NZ]

I get LOADS of BSOD's ... most particularly if I use MBAM to scan multiple files or directories. If I scan the same files individually, it seems to work fine.

[noknojon]

Hi Adam -

??? New on me - What upate version do you have installed - Plus what Antivirus program -

Curent is Version 4217 -

Please add any extra ( like fault messages if any) -

Thank You -

EDIT -

If you run XP please use the above item to Un/re install the program -

For Vista and Win 7 follow these directions - (almost the same)

Windows Vista and Windows 7:

• Click on the Start button and select Control Panel
  
• Click on Programs and Features
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important !
  
• Download and run mbam-clean.exe from here
  

It will ask to restart your computer, please allow it to do so, very important

After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here

Note: You will need to reactivate the program using the license you were sent via email if using the Pro version only

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now reset any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications.

You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.