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I had to do a partial restore on my mom's computer using the restore partition on her HP deskside. I now have a system that appears to be infected with the "axel.dav" virus. First, I must come clean - I can't be sure it was there before the restore, as I am debugging from 400 miles away via phone. However, I'm reading that this virus hides in restore partitions, but I can find little more on how best to deal with it. I used HijackThis to clean up msconfig, etc. and deleted over 2900 rogue files on the system.

My question: does Malwarebytes deal with this malware? Will Malwarebytes clean a restore partition as required? Should I be running a AV scan instead?


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Hello cdbma ,Welcome to Malwarebytes Forum -

If you have removed almost 3000 "rogue files" , most likely infections , then the chances are that there is an infection or more still left -

Also you Need to install an Antivirus and run scans with it - I use Microsoft Security Essentials as listed below -

Please forward this to them and get them to follow as many directions as they can -

As we don't work on Malware removal or diagnostics in the general forums please follow these directions -

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post - Please allow at least 48 hours for a reply as the experts can get busy at times -

Also add a brief note to the experts as to your problems -

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

Always use the ADD REPLY Tab at the bottom of the page when you reply -

Thank You - ;)

EXTRA - Yes it will clean a restore and this infection may be removed, but I would put it to our experts - avle.dav is a file that can be infected -

Also I am diagnosing this from Australia now - The Internet is great - Hope they can get on line soon - :)

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