AV Security Suite - Cleaned - Now Redirects

[screen317]

Okay thanks for letting me know.

[TimV]

Hi,

Well that didn't work. In fact I had to do a system restore. I received error messages from the beginning. As soon as I ran Dial-a-fix, I got this error:

http://i848.photobucket.com/albums/ab41/tv...ail-a-fix-1.jpg

Then these are the settings I chose based upon your instruction. There was only one option for IE that I deselected:

http://i848.photobucket.com/albums/ab41/tv...ail-a-fix-2.jpg

Then I received these errors during the run:

http://i848.photobucket.com/albums/ab41/tv...ail-a-fix-3.jpg

http://i848.photobucket.com/albums/ab41/tv...ail-a-fix-4.jpg

http://i848.photobucket.com/albums/ab41/tv...ail-a-fix-5.jpg

After selecting OK, it finished the process. After reboot, I went to the microsoft update from the tools menu and nothing. I had to go to Microsoft.com and go to the update through a link. Then I got this error:

http://i848.photobucket.com/albums/ab41/tv...ail-a-fix-6.jpg

After selecting the first option, it went blank and nothing ever happened. That's when I decided to do a restore to prior running dial-a-fix.

I noticed that I only have one restore point to choose from. I have made multiple restore points in the past, nearly at every stage of "repair" but they are all gone and only the most recent system checkpoint is there. Is there a setting to retain more than one restore point?

Tim

[screen317]

Hi,

Delete Dial-a-Fix.

When ComboFix was uninstalled, it removed all previous Restore Points and created a fresh, clean one. This is by design, to purge the system of infected Restore Points.

Could you post a picture of the error you get from Microsoft Update?

[TimV]

Hi,

Okay. This is the failure I get when trying to do the windows update. The first is the initialization, the second is the failure screen and the third photo is the failure report.

http://i848.photobucket.com/albums/ab41/tv...in/Update-1.jpg

http://i848.photobucket.com/albums/ab41/tv...in/Update-2.jpg

http://i848.photobucket.com/albums/ab41/tv...in/Update-3.jpg

Thanks,

Tim

[screen317]

Hi Tim,

That's very strange. Can you obtain those hardware updates from the manufacturers?

[TimV]

Hi Chris,

I'm not concerned about the hardware updates. I don't have any more critical updates to install because I did all of them manually, but I got the same sequence of failures for every download I tried. I only have non-critical windows software and hardware updates left on that list after it searches for updates. I only chose the hardware updates because I didn't want to update to Media Player 11 or install the other software ones.

Tim

[screen317]

Hi Tim,

Since Windows Updates are so crucial to the security of your computer, I highly recommend opening up a ticket with Microsoft (should be free), and getting them to troubleshoot your Windows Update issues.

[TimV]

Ok, will do Chris.

Thanks for all your help!!

Tim

[screen317]

You're welcome Tim.

I'll leave this topic open if you have any other questions or if Microsoft gives you a solution that works, I'd like to hear about it.

[screen317]

Glad we could help.

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