MBAM_ERROR_LOAD_DATABASE[0,5]

[aerochago]

Hi,

Got one something like this but not the same about a month ago, can someone help please, I am using Windows XP and have SuperAntispyware [professional version], Spybot and useAVG 8.5 as well as MBAM free edition. I am a beginner so please keep it simple

Cheers

Al

[noknojon]

Welcome Al -

Yes, it sounds like the database file (rules.ref) got corrupted somehow. Please do the following:

Show Hidden Files and Folders in Windows XP:

Click Start and select My Computer

Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)

Select Folder Options

Click the View tab and make sure Show hidden files and folders is selected under Hidden files and folders

Next, uncheck the box next to Hide protected operating system files (Recommended)

Then, uncheck the box next to Hide extensions for known filetypes

Click Apply then click OK

Then go to C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware and delete rules.ref. Once you've done that, start MBAM and when it shows the error and asks to update, let it do so and see if that corrects it.

Reset Hidden Files and Folders in Windows XP:

Click on Start

Click Start and select My Computer

Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)

Select Folder Options

Click the View tab and make sure Do not show hidden files and folders is selected under Hidden files and folders

Next, check the box next to Hide protected operating system files (Recommended)

Then, check the box next to Hide extensions for known filetypes

Click Apply then click OK

Also please update your AVG to Version 9 and read This from our FAQ section -

Please let me know how it goes.

Thanks

(With thanks to exile360)

[aerochago]

Welcome Al -

Yes, it sounds like the database file (rules.ref) got corrupted somehow. Please do the following:

Show Hidden Files and Folders in Windows XP:

Click Start and select My Computer

Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)

Select Folder Options

Click the View tab and make sure Show hidden files and folders is selected under Hidden files and folders

Next, uncheck the box next to Hide protected operating system files (Recommended)

Then, uncheck the box next to Hide extensions for known filetypes

Click Apply then click OK

Then go to C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware and delete rules.ref. Once you've done that, start MBAM and when it shows the error and asks to update, let it do so and see if that corrects it.

Reset Hidden Files and Folders in Windows XP:

Click on Start

Click Start and select My Computer

Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)

Select Folder Options

Click the View tab and make sure Do not show hidden files and folders is selected under Hidden files and folders

Next, check the box next to Hide protected operating system files (Recommended)

Then, check the box next to Hide extensions for known filetypes

Click Apply then click OK

Also please update your AVG to Version 9 and read This from our FAQ section -

Please let me know how it goes.

Thanks

(With thanks to exile360)

Thanks, sorted the MBAM problem. I was advised against upgrading to AVG Version 9 because of problems that could be encountered. I assume then that all is ok now?

Al

[Firefox]

I have been using a combination of AVG9 and Malwarebytes for some time without any issues. I would upgrade your AVG 8.5 to version 9 and then add the exclusions for Malwarebytes in AVG 9 as per instructions located in Section H RIGHT HERE!

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