help daughters laptop search redirect-malwarebytes didn't fix

[chevysales]

my daughters dell laptop inspiron i9300 running xpsp3 has a trojan. would like to clean it up instead of a clean install as she has all her college work on their.

i installed hijack this to get a startup log to post and regular log. unable to get to windows update (standard IE8 unable connect to page) or microsoft update (where it tries to load activeX but gets bounced to page showing error 0x80072EFF). when i do a search which we use goggle as our default it takes to all wierd pages non are porn most are other search type pages.

also not being able to get to any windows update site is impossible to update stuff. i had to manaully get dat files for MSE antivirus.

i know my way around the computer pretty well and am comfortable in regedit, etc.

norton antivirus 2009 ran out yesterday so i installed microsoft security essentials which i heard good things about. it found 3 trojans:

TrojanDownloader-JS/Renos

TrojanDropper-W32/Fainli.A

TrojanClicker-ASX/Wimad.CS

thank you all in advance

----------------------------------------------------------------

hijack this log:

Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 1:32:14 PM, on 6/13/2010

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v8.00 (8.00.6001.18702)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\system32\svchost.exe

c:\Program Files\Microsoft Security Essentials\MsMpEng.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\wuauclt.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Apoint\Apoint.exe

C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe

C:\Program Files\Dell\QuickSet\Quickset.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Microsoft Security Essentials\msseces.exe

C:\Program Files\Apoint\Apntex.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\Trend Micro\HiJackThis\JackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://bfc.myway.com/search/de_srchlft.html

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/myway

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: Java

[Maniac]

Hello chevysales! Welcome to Malwarebytes' Anti-Malware Forums!

My name is Borislav and I will be glad to help you solve your problems with malware. Before we begin, please note the following:

• The process of cleaning your system may take some time, so please be patient.
  
• Follow my instructions step by step if there is a problem somewhere, stop and tell me I then I'll tell you what to do.
  
• Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  
• Instructions that I give are for your system only!
  
• If you don't know or can't understand something please ask.
  
• Do not install or uninstall any software or hardware, while work on.
  
• Keep me informed of any changes.
  

Step 1

• Launch Malwarebytes' Anti-Malware
  
• Go to "Update" tab and select "Check for Updates". If an update is found, it will download and install the latest version.
  
• Go to "Scanner" tab and select "Perform Quick Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  
• Copy&Paste the entire report in your next reply.
  

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

Step 2

Also, I would like you to generate a "Add/Remove Software list" log using the HijackThis application. Here is how you can do this:

To get an Uninstall List from HijackThis:

• Open HijackThis, click Config, click Misc Tools
  
• Click "Open Uninstall Manager"
  
• Click "Save List" (generates uninstall_list.txt)
  
• Click Save, copy and paste the results in your next post.
  

In your next reply, please include these log(s) in this sequence:

1. MalwareBytes' Anti-Malware log
   
2. Add or Remove Programs list
   

[chevysales]

will doo exactly what you asked tonight when i get home from work.

and thank you so much for your help i really appreciate it.

[Maniac]

Do you still need help?

[chevysales]

Do you still need help?

soryy about that been super busy at work.

ended up just clean installing it over the weekend.

to me it appeared to deep rooted.

i then imaged her so next time if it happens again i can just reinstall in 45 minutes and be done with it.

thank you very much for your help i do appreciate it and sorry i couldn't get back sooner.

[Maniac]

Good luck and thanks for update!