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Removing windows.tool.disabled


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Malwarebytes has successfully removed a load of malware from my computer but cannot shift "Windows.Tool.Disabled".

I found a post in the forum from Nameless10 in January but do not understand how they fixed it, they said:

"Disregards that I fixed it myself. Scanned first, jumped to location, manually deleted than clicked remove"

Can someone explain the "jumped to location" part?

Secondly, does anyone know what the windows.tool.disables does? My computer is occasionally sending out spam mails to everyone in my address book from my hotmail account, I believe my computer is clean apart from this one problem so assume that must be the cause.

Thanks.

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  • Root Admin

Hello , and welcome to Malwarebytes.org

We don't work on Malware removal in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someon has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

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  • 2 months later...
Hello , and welcome to Malwarebytes.org

We don't work on Malware removal in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someon has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

Hi,

Thanks for the advice and sorry it's taken so long to get back to you. I have tried the link but receive an error saying that it cannot be found on the server. Are you able to tell me if the link is still valid?

Regards,

Richard Smith

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Hi -

Which link do you mean - I have just checked all 3 listed and they are working -

http://forums.malwarebytes.org/index.php?showtopic=9573 This first link is to - I'm infected - What do I do now? (A sub area of the second link) -

http://forums.malwarebytes.org/index.php?showforum=7 This second link is to Malware Removal - HijackThis Logs The area where our experts help you -

support@malwarebytes.org This third link is to the email address of our help desk -

("Windows.Tool.Disabled"). - This is a part of another problem - Please let our experts review the situation -

Please post back if you have further questions -

Thank You -

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  • 2 weeks later...
Hi -

Which link do you mean - I have just checked all 3 listed and they are working -

http://forums.malwarebytes.org/index.php?showtopic=9573 This first link is to - I'm infected - What do I do now? (A sub area of the second link) -

http://forums.malwarebytes.org/index.php?showforum=7 This second link is to Malware Removal - HijackThis Logs The area where our experts help you -

support@malwarebytes.org This third link is to the email address of our help desk -

("Windows.Tool.Disabled"). - This is a part of another problem - Please let our experts review the situation -

Please post back if you have further questions -

Thank You -

Hi,

Thanks for the help, I ended up getting help from the help desk and Tom Mercado very quickly found that my version of Malwarebytes was way out of date, by updating it and scanning the file has been removed and all is well again.

There's a moral in there somewhere.

Thanks to eveyone for their support.

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