Error code 12029 - check for updates

[readingite]

I have a machine that was infected. I was able to check for updates and and run a full scan yesterday, removing viruses. Today I tried to check for updates again and I get this message:

An error has occurred. Please report this error code to our support team

MBAM_ERROR_UPDATING (12029, 0, WinHttpSendRequest)

Help?

Thanks!

[Firefox]

That can happen if malware has disabled your Internet Explorer somehow, can you get on the internet on that computer, using Internet Explorer, and not Firefox or other browser?

[readingite]

I am on the problem computer right now. (IE-8)

[Firefox]

Please try the following to see if it helps:

Windows XP:

• Click on Start and select Control Panel
  
• Open Add/Remove Programs
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.
    

Windows Vista and Windows 7:

• Click on the Start button and select Control Panel
  
• Click on Programs and Features
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.
    

[Maurice Naggar]

<kibbitz>

@readingite

I saw that same error back in March. In my case, the modem was temporarily disconnected.

If you still have the problem, I'd suggest taking a look at the modem and insuring it has full connectivity (shows Ready light).

[noknojon]

Hi -

Error 12029 - A connection to server could not be established

Usually a firewall or routing issue, but could be that the web application is down. You will need to troubleshoot to determine which.

Please post with your Operating System (XP Vista Win7) and your Antivirus and Firewall -

Try the item posted by Firefox first -

Disable your Firewall for a while and see if the problem is solved -

[JonB]

I'm having same problem after I did the MBAM and updated to the April 27th malware version.

Again:

Compaq presario c770us notebook.

with Windows Vista 32bit

Dual core

[JonB]

I'm having same problem after I did the MBAM and updated to the April 27th malware version.

Again:

Compaq presario c770us notebook.

with Windows Vista 32bit

Dual core

And I can't register my pro either. It says my information is invalid from the box I got at wal mart. So far I'm not impressed with this program.

[noknojon]

And I can't register my pro either. It says my information is invalid from the box I got at wal mart. So far I'm not impressed with this program.

I am sorry but how much did you pay for that "Box" at Wal mart -

I did not know they were Resellers of Registered versions - Did you get a Key and ID from them -

It is normal to only register 'on line' via Cleverbridge - You are then sent an email that contains the Key and ID -

You then Copy and Paste the details into the Registration area of Malwarebytes ??

Please reply - Thank you -

EDIT - Always use the ADD REPLY Tab at the bottom of the page - Thank You -

[JonB]

I am sorry but how much did you pay for that "Box" at Wal mart -

I did not know they were Resellers of Registered versions - Did you get a Key and ID from them -

It is normal to only register 'on line' via Cleverbridge - You are then sent an email that contains the Key and ID -

You then Copy and Paste the details into the Registration area of Malwarebytes ??

Please reply - Thank you -

EDIT - Always use the ADD REPLY Tab at the bottom of the page - Thank You -

I bought defender pro 5 and 1 after my computer was acting up. I have a valid license ID and pass.

[JonB]

I bought defender pro 5 in 1 after my computer was acting up. I have a valid license ID and pass.

If I remember correctly, it cost me 20 dollars.