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I no longer have WIFI and Bluetooth

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:) HELP! I have a Dell Studio Laptop 1537 running Windows Vista Home Premium Service Pack 2 that was infected with maleware.

I downloaded Malewarebyte's Anti-Maleware on another computer, and transferred it to my laptop via my mp3 flash drive.

Installing Malewarebyte's Anti-Maleware was prohibited by the maleware infestation. But I was able to open and install it in safe mode though, but was unable to update it.

I ran Malewarebytes (full scan) in safe mode and it found the following:

Registry Keys Infected:

HKEY_CURRENT_USER\Software\avsuite (Rogue.AntivirusSuite) -> Quarantined and deleted successfully.

HKEY_CURRENT_USER\Software\avsoft (Trojan.Fraudpack) -> Quarantined and deleted successfully.

Registry Values Infected:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\snymsehm (Rogue.AntivirusSuite.Gen) -> Quarantined and deleted successfully

Files Infected:

C:\Users\Don\AppData\Local\gynxicvvr\hivgqcgtssd.exe (Rogue.AntivirusSuite.Gen) -> Quarantined and deleted successfully.

I rebooted to full windows. The popups were gone. However, I no longer had my WiFi or Bluetooth (is that also called "infrared"?).

I ran a quickscan with Malewarebyte's Anti-Maleware. Nothing found.

The next day, I connected to my broadband cable. I updated Malewarebyte's Anti-Maleware and ran another full scan. Results:

Files Infected:

C:\Users\Don\AppData\Local\Temp\b925984b.exe (Trojan.Dropper) -> Quarantined and deleted successfully.

Right now, the WiFi shows up in System Information as "Intel WiFi Link 5100 AGN"; I am unsure about what my Bluetooth is called or where it should be found. The only network connections that show up in Device Manager under Network adapters is my broadband (cable), "Broadcom NetLink Gigabit Ethernet". I'm at a complete loss as to what to do. ANY help will be greatly appreciated. ;)

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Hi DonMichUP, and Welcome to Malwarebytes!

We do not usually recommend running Malwarebytes in safe mode (unless instructed by an expert) it was designed to run in Normal Mode. It is possible that the malware disabled your networking, or you may still have some malware running on that computer in a form of a rootkit. That being said see below:

Please read the following so that you can begin the cleaning process:

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
  • After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  • One of the expert helpers there will give you one-on-one assistance when one becomes available.
  • Please refrain from making any further changes to your computer (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    • You may send a Private Message to a Moderator asking for assistance.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here.

Please be patient, someone will assist you as soon as it is possible.

PS: Please use the "ADDREPLY" t_reply.gif button instead of other ones when you start replying. ;)

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Thanks, but I've already done that. It didn't work.

with the WIFI and Bluetooth problems go to dells website find your model of your laptop and you can download the drivers again for your laptop and make sure you select the right version either 64-bit or 32-bit hope that helps on that problem
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