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Multiple Processes in Task Manager and Can't Update for MBAV

anggarafayumi
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anggarafayumi

anggarafayumi

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Posted

i got multiple chrome.exe in my task manager....

and for last one month, i can't update my malwarebyte's anti malware....

here is my hijackthis log file

Logfile of Trend Micro HijackThis v2.0.4

Scan saved at 4:46:07 AM, on 6/8/2010

Platform: Windows Vista SP1 (WinNT 6.00.1905)

MSIE: Internet Explorer v8.00 (8.00.6001.18904)

Boot mode: Normal

Running processes:

C:\Windows\system32\Dwm.exe

C:\Windows\Explorer.EXE

C:\Windows\system32\taskeng.exe

C:\Program Files\Uniblue\LocalCooling\localcooling2.exe

C:\Windows\system32\taskeng.exe

C:\Program Files\Avira\AntiVir Desktop\avgnt.exe

C:\Program Files\TVHome Media\ScheduleTV.exe

C:\Program Files\Hard Drive Inspector\HDInspector.exe

C:\Program Files\cFosSpeed\cfosspeed.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe

C:\Program Files\WordWeb\wweb32.exe

C:\Program Files\Windows Sidebar\sidebar.exe

C:\Program Files\BatteryCare\BatteryCare.exe

C:\Program Files\Stardock\ObjectDock\ObjectDock.exe

C:\Program Files\Windows Sidebar\sidebar.exe

C:\Program Files\TuneUp Utilities 2010\TuneUpUtilitiesApp32.exe

C:\Program Files\TELKOMSELFlash\TELKOMSELFlash.exe

C:\Windows\system32\wuauclt.exe

C:\Program Files\Internet Download Manager\IDMan.exe

C:\Program Files\Internet Download Manager\IEMonitor.exe

C:\Program Files\Aerofoil\Aerofoil.exe

C:\Users\Toshiba\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Users\Toshiba\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Users\Toshiba\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Users\Toshiba\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Users\Toshiba\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Users\Toshiba\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe

C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe

C:\Users\Toshiba\AppData\Local\Google\Chrome\Application\chrome.exe

C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Internet Explorer 8

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

R3 - URLSearchHook: (no name) - {00000000-6E41-4FD3-8538-502F5495E5FC} - (no file)

O1 - Hosts: ::1 localhost

O2 - BHO: IDM Helper - {0055C089-8582-441B-A0BF-17B458C2A3A8} - C:\Program Files\Internet Download Manager\IDMIECC.dll

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)

O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll

O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~2\Office12\GRA8E1~1.DLL

O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll

O3 - Toolbar: (no name) - {3041d03e-fd4b-44e0-b742-2d9b88305f98} - (no file)

O3 - Toolbar: (no name) - {D4027C7F-154A-4066-A1AD-4243D8127440} - (no file)

O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll

O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min

O4 - HKLM\..\Run: [scheduleTV] "C:\Program Files\TVHome Media\ScheduleTV.exe"

O4 - HKLM\..\Run: [HDInspector.exe] C:\Program Files\Hard Drive Inspector\HDInspector.exe

O4 - HKLM\..\Run: [cFosSpeed] C:\Program Files\cFosSpeed\cFosSpeed.exe

O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray

O4 - HKCU\..\Run: [WordWeb] "C:\Program Files\WordWeb\wweb32.exe" -startup

O4 - HKCU\..\Run: [sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun

O4 - HKCU\..\Run: [batteryCare] "C:\Program Files\BatteryCare\BatteryCare.exe"

O4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-19\..\RunOnce: [] (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')

O4 - HKUS\S-1-5-20\..\RunOnce: [] (User 'NETWORK SERVICE')

O4 - HKUS\S-1-5-18\..\RunOnce: [] (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\RunOnce: [] (User 'Default user')

O4 - Startup: Stardock ObjectDock.lnk = C:\Program Files\Stardock\ObjectDock\ObjectDock.exe

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present

O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200

O8 - Extra context menu item: Download all links with IDM - C:\Program Files\Internet Download Manager\IEGetAll.htm

O8 - Extra context menu item: Download FLV video content with IDM - C:\Program Files\Internet Download Manager\IEGetVL.htm

O8 - Extra context menu item: Download with IDM - C:\Program Files\Internet Download Manager\IEExt.htm

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000

O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra button: Pop-Up Blocker - {84536FE2-ABCD-3586-DCAB-40E286323737} - C:\Program Files\WINnerTweak3\PopUp Blocker.exe

O9 - Extra 'Tools' menuitem: Pop-Up Blocker - {84536FE2-ABCD-3586-DCAB-40E286323737} - C:\Program Files\WINnerTweak3\PopUp Blocker.exe

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL

O17 - HKLM\System\CCS\Services\Tcpip\..\{D393AC96-9912-4BB8-AF7B-2A89BD266C00}: NameServer = 114.127.208.84 202.3.208.11

O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~2\Office12\GR99D3~1.DLL

O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll

O23 - Service: AMD External Events Utility - AMD - C:\Windows\system32\atiesrxx.exe

O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe

O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe

O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe

O23 - Service: TOSHIBA Web Camera Service (camsvc) - TOSHIBA - C:\Program Files\TOSHIBA\TOSHIBA Web Camera Application\TWebCameraSrv.exe

O23 - Service: cFosSpeed System Service (cFosSpeedS) - cFos Software GmbH - C:\Program Files\cFosSpeed\spd.exe

O23 - Service: ConfigFree Service - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe

O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe

O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: HDD Information Service (HDDSvc) - AltrixSoft (http://www.altrixsoft.com/) - C:\Windows\system32\HDDSvc.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe

O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe

O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

O23 - Service: Removable Storage Control Service (MYUSSER) - PMYUSSER - C:\Program Files\A.C. Element MyUSBOnly\MYUSSER.EXE

O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies, Inc. - C:\Program Files\WinPcap\rpcapd.exe

O23 - Service: TMachInfo - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe

O23 - Service: TOSHIBA Navi Support Service (TNaviSrv) - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TOSHIBA DVD PLAYER\TNaviSrv.exe

O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - TOSHIBA Corporation - C:\Windows\system32\TODDSrv.exe

O23 - Service: TOSHIBA Power Saver (TosCoSrv) - TOSHIBA Corporation - C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe

O23 - Service: TOSHIBA Bluetooth Service - TOSHIBA CORPORATION - C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe

O23 - Service: TOSHIBA eco Utility Service - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TECO\TecoService.exe

O23 - Service: TOSHIBA HDD SSD Alert Service - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe

O23 - Service: TPCH Service (TPCHSrv) - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TPHM\TPCHSrv.exe

O23 - Service: @C:\Program Files\TuneUp Utilities 2010\TuneUpDefragService.exe,-1 (TuneUp.Defrag) - TuneUp Software - C:\Program Files\TuneUp Utilities 2010\TuneUpDefragService.exe

O23 - Service: TuneUp Utilities Service (TuneUp.UtilitiesSvc) - TuneUp Software - C:\Program Files\TuneUp Utilities 2010\TuneUpUtilitiesService32.exe

O23 - Service: Stardock WindowBlinds (WindowBlinds) - Stardock Corporation - C:\PROGRA~1\Stardock\WINDOW~1\VistaSrv.exe

--

End of file - 10895 bytes

help.....

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Elise

Elise

Posted
Posted

Hello ,

And :) My name is Elise and I'll be glad to help you with your computer problems.

I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications.

-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.

Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:

  • Please download OTL from one of the following mirrors:

    [*]Save it to your desktop.

    [*]Double click on the otlDesktopIcon.png icon on your desktop.

    [*]Click the "Scan All Users" checkbox.

    [*]Push the runscanbutton.png button.

    [*]Two reports will open, copy and paste them in a reply here:

    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please download GMER from one of the following locations and save it to your desktop:

  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.

  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.
    gmer_zip.gif
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.

-- If you encounter any problems, try running GMER in Safe Mode.

-------------------------------------------------------------

In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply

  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • GMER log

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anggarafayumi

anggarafayumi

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Posted

Thank You Elise for your kindness,,,

I have just done the instruction and here these are :

OTL.Txt

OTL logfile created on: 6/9/2010 12:33:16 AM - Run 1

OTL by OldTimer - Version 3.2.5.3 Folder = C:\Users\Toshiba\Desktop

Windows Vista Home Premium Edition Service Pack 1 (Version = 6.0.6001) - Type = NTWorkstation

Internet Explorer (Version = 8.0.6001.18904)

Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

2.00 Gb Total Physical Memory | 1.00 Gb Available Physical Memory | 50.00% Memory free

4.00 Gb Paging File | 3.00 Gb Available in Paging File | 69.00% Paging File free

Paging file location(s): ?:\pagefile.sys

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files

Drive C: | 161.40 Gb Total Space | 98.64 Gb Free Space | 61.12% Space Free | Partition Type: NTFS

Drive D: | 97.66 Gb Total Space | 9.28 Gb Free Space | 9.50% Space Free | Partition Type: NTFS

E: Drive not present or media not loaded

Drive F: | 37.57 Gb Total Space | 15.44 Gb Free Space | 41.10% Space Free | Partition Type: NTFS

G: Drive not present or media not loaded

Drive H: | 12.58 Mb Total Space | 0.00 Mb Free Space | 0.00% Space Free | Partition Type: CDFS

I: Drive not present or media not loaded

Computer Name: TOSHIBA-PC

Current User Name: Toshiba

Logged in as Administrator.

Current Boot Mode: Normal

Scan Mode: Current user

Company Name Whitelist: Off

Skip Microsoft Files: Off

File Age = 30 Days

Output = Standard

========== Processes (SafeList) ==========

PRC - [2010/06/09 00:32:13 | 000,571,904 | ---- | M] (OldTimer Tools) -- C:\Users\Toshiba\Desktop\OTL.exe

PRC - [2010/06/06 07:05:42 | 000,110,592 | ---- | M] () -- C:\Program Files\TELKOMSELFlash\TELKOMSELFlash.exe

PRC - [2010/04/29 15:39:34 | 000,304,464 | ---- | M] (Malwarebytes Corporation) -- C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

PRC - [2010/04/29 15:39:32 | 000,437,584 | ---- | M] (Malwarebytes Corporation) -- C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe

PRC - [2010/04/26 12:59:09 | 000,943,088 | ---- | M] (Google Inc.) -- C:\Users\Toshiba\AppData\Local\Google\Chrome\Application\chrome.exe

PRC - [2010/04/24 16:06:29 | 000,267,432 | ---- | M] (Avira GmbH) -- C:\Program Files\Avira\AntiVir Desktop\avguard.exe

PRC - [2010/03/02 10:28:31 | 000,282,792 | ---- | M] (Avira GmbH) -- C:\Program Files\Avira\AntiVir Desktop\avgnt.exe

PRC - [2010/02/24 09:28:09 | 000,135,336 | ---- | M] (Avira GmbH) -- C:\Program Files\Avira\AntiVir Desktop\sched.exe

PRC - [2010/02/04 22:43:38 | 000,662,528 | ---- | M] (Filipe Louren

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Elise

Elise

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Posted

Hi there,

COMBOFIX

---------------

Please download ComboFix from one of these locations:

Bleepingcomputer
ForoSpyware

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combofix.exe and follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, or if you are running Vista, ComboFix will continue it's malware removal procedures.

Query_RC.gif

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

RC_successful.gif

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

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