Malwarebytes will not run

[mongoose2]

I have read topic on TSSS stopping Malwarebytes from running however on the PC I have been asked to look at for a friend there is no sign of TSSS.

The problem stems from being run without a firewall or antivirus being installed. the list of prblems are as follows

1. rightclicking the HD and selecting properties causes Explorer.exe to crash.

2. Cannot run defrag nor can I scan the HD with Microsoft tools.

3. I installed AVG free without any issues it found 6 infections which are in the Virus Vault.

4. downloaded M-Ban.exe renamed it and installed (no problems) will not run in either safe mode or normal

5. AVG free will not run in safe mode but will run in Normal?

Any suggestions as to what to do next.

I have some computer skills but am no expert.

Barry

[noknojon]

Hi mongoose2 -

Please list your Operating System (XP Vista Win7) -

Also do you get any Error message from Malwarebytes -

Thank You -

[mongoose2]

windows xp service pack 3 and no error message. had task manager open and nothing appeared in there

Barry

[Marcus]

Welcome to the forums, mongoose2.

Please read and follow the intructions here. They are detailed but clearly written so I would print them out first if you can.

Thank you.