Network error

[networkerror]

Hi,

I downloaded Malware Bytes after a friend recommended it to me. I've had it on my desktop for a couple of days and today I had the time to install it. Installation went fine, selected start maleware bytes and update.

Failed to update but that wasn't a problem as I wasn't connected to the interent at that time. Ran a quick scan and it found a couple things.. one was a file that i was trying to delete the other day and couldnt which was called proxy.dll or something similar that was part of a program called Hide my IP 2007 and then there were a coupe HKEY and a couple C:\ files two that it said were infected.

Now being a noob I just clicked away and malware bytes deleted the files fine. Brilliant I thought. But now the internet wont work on that PC.

It finds my wireless network fine but wont establish a valid IP address giving me limited or no connectivity.

I tried my LAN connection as well... same deal.

I tried ipconfig /release.... ipconfig /renew - no luck

I enabled and disabled the network adapters.

I restarted, a lot.

I tried a restore point but it failed to complete and my other scheduled restore points have vanished.

In my hurry to try and fix it I uninstalled Malware bytes incase that was the problem and the restared

So now i dont even have the logs which is bad I know as you cant see where i started from.

Any suggestions

I run windows XP SP3.

[Maurice Naggar]

Hello,

Review the options "Automatically detect settings" and "Use automatic configuration script."

To do this:

1. Open Internet Explorer.

2. Click "Tools," and then click "Internet Options."

3. Click "Connections," and then click "LAN Settings."

4. Make sure the check boxes for "Automatically detect settings" and "Use automatic configuration script" are not selected.

Apply the changes.

Now try IE browser. Can you get to a typical website? y/n

If still no joy, give this a try:

Start Internet Explorer.

On the Tools menu, click Internet Options.

On the Advanced tab, click Reset.

In the Reset Internet Explorer Settings dialog box, click Reset to confirm.

Now try IE browser. Can you get to a typical website? y/n

It is highly unfortunate that you removed the MBAM program; now there is no way to see that log, which would be invaluable.

[networkerror]

Hi thanks for quick response.

Stupidly yesterday in my hurry to try and fix the problem I didn't even try IE and so with your post I did, it came up with unable to display page and a diagnose problem option, I did that and it promptly told me that there was a problem with some layered proxy thing and its now working fine.

Thanks for your help.

Mod please close.

[Maurice Naggar]

Glad to hear it is working. You are welcome. Please stay safe.