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When I click on the icon to load and run, a hourglass appears and then disappears. I've had this problen before but was hijacked by the "internet security 2010" virus and is was nasty. I had to call on a technician to fix it. My computer is running OK but my AVG antivirus won't let me update. I remember him changing the the file extension name from .exe to something else to run it. Can anyone help me on how to do this or give me someother suggestion?

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Hello longrider! Welcome to MalwareBytes' Anti-Malware Forums!

My name is Borislav and I will be glad to help you solve your problems with malware. Before we begin, please note the following:

  • The process of cleaning your system may take some time, so please be patient.
  • Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  • Instructions that I give are for your system only!
  • If you don't know or can't understand something please ask.
  • Do not install or uninstall any software or hardware, while work on.

Please follow these instructions:

http://forums.malwarebytes.org/index.php?showtopic=9573

Post all logs if you can.

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Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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