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I'm new to this forum and I need help with this problem. As I have seen on this forum there are problems with google redirecting to advertising sites and I have a similar problem with internet explorer. In addition, sometimes a new window of internet explorer opens up to a random site though it does not display the page. I tried hitman pro 3.5 without any luck and malwarebytes' anti malware, which found a few things but did not fix the problem.

Here is my log:

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 4052

Windows 5.1.2600 Service Pack 2

Internet Explorer 8.0.6001.18702

05/06/2010 4:13:56 PM

mbam-log-2010-06-05 (16-13-56).txt

Scan type: Quick scan

Objects scanned: 147390

Time elapsed: 12 minute(s), 9 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 6

Registry Values Infected: 2

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

HKEY_LOCAL_MACHINE\SOFTWARE\avsuite (Rogue.AntivirusSuite) -> Quarantined and deleted successfully.

HKEY_CURRENT_USER\Software\avsuite (Rogue.AntivirusSuite) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\mywaysearchassistantde.auxiliary (Adware.MyWaySearch) -> Quarantined and deleted successfully.

HKEY_CLASSES_ROOT\mywaysearchassistantde.auxiliary.1 (Adware.MyWaySearch) -> Quarantined and deleted successfully.

HKEY_LOCAL_MACHINE\SOFTWARE\avsoft (Trojan.Fraudpack) -> Quarantined and deleted successfully.

HKEY_CURRENT_USER\Software\avsoft (Trojan.Fraudpack) -> Quarantined and deleted successfully.

Registry Values Infected:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\hmapwhqy (Rogue.AntivirusSuite.Gen) -> Quarantined and deleted successfully.

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\hmapwhqy (Rogue.AntivirusSuite.Gen) -> Quarantined and deleted successfully.

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

Here is my HiJackThis log:

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 10:52:23 PM, on 05/06/2010

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v8.00 (8.00.6001.18702)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Rogers Online Protection\Rogers Online Protection\Fws.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Rogers Online Protection\Rogers Online Protection\rps.exe

C:\WINDOWS\system32\hkcmd.exe

C:\WINDOWS\system32\igfxpers.exe

C:\Program Files\Dell\Media Experience\DMXLauncher.exe

C:\Program Files\Real\RealPlayer\RealPlay.exe

C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe

C:\Program Files\HP\HP Software Update\HPWuSchd2.exe

C:\WINDOWS\System32\DLA\DLACTRLW.EXE

C:\Program Files\Dell Support Center\bin\sprtcmd.exe

C:\Program Files\Rogers\SelfHealing\shs.exe

C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe

C:\Program Files\WiFiConnector\NintendoWFCReg.exe

C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe

C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe

C:\Program Files\Raxco\PerfectDisk\PDAgent.exe

C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe

C:\Program Files\CyberLink\Shared Files\RichVideo.exe

c:\program files\Rogers\SelfHealing\RogersSelfHelpService.exe

C:\Program Files\Rogers\Update Manager\RogersUpdateManager.exe

C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe

C:\Program Files\Dell Support Center\bin\sprtsvc.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

C:\Program Files\Raxco\PerfectDisk\PDEngine.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Rogers Online Protection\Rogers Online Protection\RpsSecurityAwareR.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\PROGRA~1\Yahoo!\browser\ycommon.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.ca/myway

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://mysearch.myway.com/jsp/dellsidebar.jsp?p=DC

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://ca.search.yahoo.com

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://rogers.yahoo.com

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ca.search.yahoo.com

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ca.red.clientapps.yahoo.com/customi.../search/ie.html

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://ca.search.yahoo.com

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://ca.search.yahoo.com

R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll

O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: Pop-Up Blocker BHO - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Rogers Online Protection\Rogers Online Protection\pkR.dll

O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\Common\yiesrvc.dll

O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll

O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll

O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\YTSingleInstance.dll

O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll

O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll

O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe

O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe

O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe

O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe

O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [iSUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start

O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe

O4 - HKLM\..\Run: [MSKDetectorExe] C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall

O4 - HKLM\..\Run: [Corel Photo Downloader] C:\Program Files\Corel\Corel Photo Album 6\MediaDetect.exe

O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"

O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE

O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter

O4 - HKLM\..\Run: [Rogers SHS] C:\Program Files\Rogers\SelfHealing\shs.exe

O4 - HKLM\..\Run: [RogersServicepointAgent.exe] "C:\Program Files\Rogers Online Protection\Rogers Servicepoint Agent\RogersServicepointAgent.exe" /AUTORUN

O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"

O4 - HKLM\..\Run: [LanguageShortcut] "C:\Program Files\CyberLink\PowerDVD\Language\Language.exe"

O4 - HKLM\..\Run: [LGODDFU] "C:\Program Files\lg_fwupdate\fwupdate.exe" blrun

O4 - HKLM\..\Run: [iSUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup

O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet

O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - Global Startup: AOL 9.0 Tray Icon.lnk = C:\Program Files\AOL 9.0\aoltray.exe

O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe

O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE

O4 - Global Startup: Run Registration Tool.lnk = C:\Program Files\WiFiConnector\NintendoWFCReg.exe

O4 - Global Startup: ymetray.lnk = C:\Program Files\Yahoo!\Yahoo! Music Engine\ymetray.exe

O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000

O8 - Extra context menu item: Open in new background tab - res://C:\Program Files\Windows Live Toolbar\Components\en-ca\msntabres.dll.mui/229?403d8f4a5a694306a3e748b2e26a3e08

O8 - Extra context menu item: Open in new foreground tab - res://C:\Program Files\Windows Live Toolbar\Components\en-ca\msntabres.dll.mui/230?403d8f4a5a694306a3e748b2e26a3e08

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll

O9 - Extra button: Rogers Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\Common\yiesrvc.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLL

O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab56986.cab

O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll

O16 - DPF: {4A85DBE0-BFB2-4119-8401-186A7C6EB653} - http://messenger.zone.msn.com/MessengerGam...S.cab109791.cab

O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - http://messenger.zone.msn.com/MessengerGam...1/GAME_UNO1.cab

O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab56907.cab

O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://www.adobe.com/products/acrobat/nos/gp.cab

O16 - DPF: {F5A7706B-B9C0-4C89-A715-7A0C6B05DD48} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineS...er.cab56986.cab

O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL

O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe

O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe

O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe

O23 - Service: NMIndexingService - Unknown owner - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe (file missing)

O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDAgent.exe

O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe

O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

O23 - Service: Rogers Online Protection (Radialpoint Security Services) - Rogers - C:\Program Files\Rogers Online Protection\Rogers Online Protection\RpsSecurityAwareR.exe

O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe

O23 - Service: Rogers SHS Service (RogersSelfHelpService) - Rogers Cable Communications - c:\program files\Rogers\SelfHealing\RogersSelfHelpService.exe

O23 - Service: Rogers Update Manager (RogersUpdateManager) - Rogers Cable Communications - C:\Program Files\Rogers\Update Manager\RogersUpdateManager.exe

O23 - Service: Rogers Online Protection Firewall (RP_FWS) - Rogers - C:\Program Files\Rogers Online Protection\Rogers Online Protection\Fws.exe

O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe

O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

--

End of file - 12252 bytes

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I forgot to mention that I am not that great with computers so these may be bad questions but please answer. Is it possible if a usb memory stick/flash disk or whatever you call it, be infected? Would I need to run HiJackThis while the usb is connected?

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Hello ,

And :P My name is Elise and I'll be glad to help you with your computer problems.

I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications.

-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.

Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:

  • Please download OTL from one of the following mirrors:

    [*]Save it to your desktop.

    [*]Double click on the otlDesktopIcon.png icon on your desktop.

    [*]Click the "Scan All Users" checkbox.

    [*]Push the runscanbutton.png button.

    [*]Two reports will open, copy and paste them in a reply here:

    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please download GMER from one of the following locations and save it to your desktop:

  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.

  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.
    gmer_zip.gif
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.

-- If you encounter any problems, try running GMER in Safe Mode.

-------------------------------------------------------------

In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply

  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • GMER log

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I ran the programs and got the logs. After using gmer, my computer became very unresponsive that I could not turn back on my antivirus and firewall or even open the task manager so I ended up restarting the computer. It seemed to have gotten stuck at saving your settings so I turned off my computer with the power button. I turned it back on, enabled my antivirus and firewall and reconnected to internet. Here are my logs.

OTL logfile created on: 06/06/2010 8:41:32 AM - Run 1

OTL by OldTimer - Version 3.2.5.3 Folder = C:\Documents and Settings\Derek1\Desktop

Windows XP Home Edition Service Pack 2 (Version = 5.1.2600) - Type = NTWorkstation

Internet Explorer (Version = 8.0.6001.18702)

Locale: 00001009 | Country: Canada | Language: ENC | Date Format: dd/MM/yyyy

502.00 Mb Total Physical Memory | 72.00 Mb Available Physical Memory | 14.00% Memory free

1.00 Gb Paging File | 1.00 Gb Available in Paging File | 43.00% Paging File free

Paging file location(s): C:\pagefile.sys 756 1512 [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files

Drive C: | 71.46 Gb Total Space | 37.03 Gb Free Space | 51.82% Space Free | Partition Type: NTFS

D: Drive not present or media not loaded

E: Drive not present or media not loaded

F: Drive not present or media not loaded

G: Drive not present or media not loaded

H: Drive not present or media not loaded

I: Drive not present or media not loaded

Computer Name: DEREK

Current User Name: Derek1

Logged in as Administrator.

Current Boot Mode: Normal

Scan Mode: All users

Company Name Whitelist: Off

Skip Microsoft Files: Off

File Age = 30 Days

Output = Standard

========== Processes (SafeList) ==========

PRC - [2010/06/06 08:27:48 | 000,571,904 | ---- | M] (OldTimer Tools) -- C:\Documents and Settings\Derek1\Desktop\OTL.exe

PRC - [2009/05/25 23:05:30 | 002,741,560 | ---- | M] (Rogers Cable Communications Inc.) -- C:\Program Files\Rogers\SelfHealing\shs.exe

PRC - [2009/05/25 23:05:26 | 000,144,696 | ---- | M] (Rogers Cable Communications) -- c:\Program Files\Rogers\SelfHealing\RogersSelfHelpService.exe

PRC - [2009/05/21 10:55:32 | 000,206,064 | ---- | M] (SupportSoft, Inc.) -- C:\Program Files\Dell Support Center\bin\sprtcmd.exe

PRC - [2009/05/19 11:36:18 | 000,240,512 | ---- | M] (Microsoft Corporation) -- C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe

PRC - [2009/02/27 22:52:04 | 000,356,592 | ---- | M] (Rogers) -- C:\Program Files\Rogers Online Protection\Rogers Online Protection\RPS.exe

PRC - [2009/02/27 22:52:04 | 000,097,520 | ---- | M] (Rogers) -- C:\Program Files\Rogers Online Protection\Rogers Online Protection\RpsSecurityAwareR.exe

PRC - [2009/02/27 22:51:18 | 000,363,248 | ---- | M] (Rogers) -- C:\Program Files\Rogers Online Protection\Rogers Online Protection\Fws.exe

PRC - [2009/02/27 14:13:52 | 003,228,912 | ---- | M] (Rogers) -- C:\Program Files\Rogers Online Protection\Rogers Servicepoint Agent\RogersServicepointAgent.exe

PRC - [2008/11/09 16:48:14 | 000,602,392 | ---- | M] (Yahoo! Inc.) -- C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

PRC - [2008/08/13 18:32:40 | 000,201,968 | ---- | M] (SupportSoft, Inc.) -- C:\Program Files\Dell Support Center\bin\sprtsvc.exe

PRC - [2008/07/04 10:45:06 | 000,139,264 | ---- | M] (Kaspersky Lab.) -- C:\Program Files\Rogers Online Protection\Rogers Online Protection\Kav\Bin\ScanningProcess.exe

PRC - [2008/04/28 07:23:36 | 000,738,568 | ---- | M] (Raxco Software, Inc.) -- C:\Program Files\Raxco\PerfectDisk\PDEngine.exe

PRC - [2008/04/28 07:23:28 | 000,414,984 | ---- | M] (Raxco Software, Inc.) -- C:\Program Files\Raxco\PerfectDisk\PDAgent.exe

PRC - [2008/04/22 09:25:02 | 000,163,840 | ---- | M] (Rogers Cable Communications) -- C:\Program Files\Rogers\Update Manager\RogersUpdateManager.exe

PRC - [2007/06/28 17:10:00 | 001,175,552 | ---- | M] () -- C:\Program Files\WiFiConnector\NintendoWFCReg.exe

PRC - [2007/06/13 06:23:07 | 001,033,216 | ---- | M] (Microsoft Corporation) -- C:\WINDOWS\explorer.exe

PRC - [2006/09/21 06:20:00 | 000,127,036 | ---- | M] (Sonic Solutions) -- C:\WINDOWS\system32\DLA\DLACTRLW.EXE

PRC - [2006/05/17 10:25:12 | 000,026,112 | ---- | M] (RealNetworks, Inc.) -- C:\Program Files\Real\RealPlayer\realplay.exe

PRC - [2006/03/03 15:18:10 | 000,200,704 | ---- | M] (Yahoo!, Inc.) -- C:\Program Files\Yahoo!\browser\ycommon.exe

PRC - [2005/10/05 04:12:00 | 000,094,208 | ---- | M] () -- C:\Program Files\Dell\Media Experience\DMXLauncher.exe

PRC - [2005/06/10 11:44:02 | 000,081,920 | ---- | M] (InstallShield Software Corporation) -- C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe

PRC - [2005/05/12 00:33:52 | 000,479,232 | ---- | M] (Hewlett-Packard Co.) -- C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe

PRC - [2004/02/25 09:04:16 | 001,123,440 | ---- | M] (America Online, Inc.) -- C:\Program Files\Common Files\AOL\ACS\AOLacsd.exe

========== Modules (SafeList) ==========

MOD - [2010/06/06 08:27:48 | 000,571,904 | ---- | M] (OldTimer Tools) -- C:\Documents and Settings\Derek1\Desktop\OTL.exe

MOD - [2006/08/25 11:45:55 | 001,054,208 | ---- | M] (Microsoft Corporation) -- C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2982_x-ww_ac3f9c03\comctl32.dll

MOD - [2004/08/04 06:00:00 | 000,102,400 | ---- | M] (Microsoft Corporation) -- C:\WINDOWS\system32\msscript.ocx

========== Win32 Services (SafeList) ==========

SRV - File not found [On_Demand | Stopped] -- -- (NMIndexingService)

SRV - [2009/05/25 23:05:26 | 000,144,696 | ---- | M] (Rogers Cable Communications) [Auto | Running] -- c:\Program Files\Rogers\SelfHealing\RogersSelfHelpService.exe -- (RogersSelfHelpService)

SRV - [2009/05/19 11:36:18 | 000,240,512 | ---- | M] (Microsoft Corporation) [Auto | Running] -- C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe -- (SeaPort)

SRV - [2009/02/27 22:52:04 | 000,097,520 | ---- | M] (Rogers) [On_Demand | Running] -- C:\Program Files\Rogers Online Protection\Rogers Online Protection\RpsSecurityAwareR.exe -- (Radialpoint Security Services)

SRV - [2009/02/27 22:51:18 | 000,363,248 | ---- | M] (Rogers) [Auto | Running] -- C:\Program Files\Rogers Online Protection\Rogers Online Protection\Fws.exe -- (RP_FWS)

SRV - [2008/11/09 16:48:14 | 000,602,392 | ---- | M] (Yahoo! Inc.) [Auto | Running] -- C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe -- (YahooAUService)

SRV - [2008/08/13 18:32:40 | 000,201,968 | ---- | M] (SupportSoft, Inc.) [Auto | Running] -- C:\Program Files\Dell Support Center\bin\sprtsvc.exe -- (sprtsvc_dellsupportcenter) SupportSoft Sprocket Service (dellsupportcenter)

SRV - [2008/04/28 07:23:36 | 000,738,568 | ---- | M] (Raxco Software, Inc.) [On_Demand | Running] -- C:\Program Files\Raxco\PerfectDisk\PDEngine.exe -- (PDEngine)

SRV - [2008/04/28 07:23:28 | 000,414,984 | ---- | M] (Raxco Software, Inc.) [Auto | Running] -- C:\Program Files\Raxco\PerfectDisk\PDAgent.exe -- (PDAgent)

SRV - [2008/04/22 09:25:02 | 000,163,840 | ---- | M] (Rogers Cable Communications) [Auto | Running] -- C:\Program Files\Rogers\Update Manager\RogersUpdateManager.exe -- (RogersUpdateManager)

SRV - [2007/08/09 03:27:52 | 000,073,728 | ---- | M] (HP) [Auto | Stopped] -- C:\WINDOWS\system32\HPZipm12.exe -- (Pml Driver HPZ12)

SRV - [2007/03/07 15:47:46 | 000,076,848 | ---- | M] () [On_Demand | Stopped] -- C:\Program Files\DellSupport\brkrsvc.exe -- (DSBrokerService)

SRV - [2004/02/25 09:04:16 | 001,123,440 | ---- | M] (America Online, Inc.) [Auto | Running] -- C:\Program Files\Common Files\AOL\ACS\AOLacsd.exe -- (AOL ACS)

========== Driver Services (SafeList) ==========

DRV - [2009/02/25 05:00:00 | 000,371,248 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Program Files\Common Files\Symantec Shared\EENGINE\eeCtrl.sys -- (eeCtrl)

DRV - [2009/02/25 05:00:00 | 000,101,936 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\Program Files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys -- (EraserUtilRebootDrv)

DRV - [2009/01/05 19:16:10 | 000,124,464 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\SYMEVENT.SYS -- (SymEvent)

DRV - [2008/09/08 12:35:58 | 000,196,368 | ---- | M] (Kaspersky Lab) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\klif.sys -- (TSP)

DRV - [2008/09/08 12:35:58 | 000,196,368 | ---- | M] (Kaspersky Lab) [Kernel | System | Running] -- C:\WINDOWS\system32\drivers\klif.sys -- (KLIF)

DRV - [2008/06/26 13:23:14 | 000,112,144 | ---- | M] (Kaspersky Lab) [Kernel | Boot | Running] -- C:\WINDOWS\System32\DRIVERS\kl1.sys -- (KL1)

DRV - [2008/04/25 06:38:22 | 000,071,184 | ---- | M] (Raxco Software, Inc.) [File_System | Boot | Running] -- C:\WINDOWS\system32\drivers\DefragFs.sys -- (DefragFS)

DRV - [2008/04/24 14:02:36 | 000,053,192 | ---- | M] (Radialpoint Inc.) [Kernel | Auto | Running] -- C:\WINDOWS\system32\drivers\rp_skt32.sys -- (RPSKT) Security Services Driver (x86)

DRV - [2007/02/25 12:10:48 | 000,005,376 | --S- | M] (Gteko Ltd.) [Kernel | Auto | Running] -- C:\WINDOWS\system32\drivers\dsunidrv.sys -- (dsunidrv)

DRV - [2007/02/20 13:07:56 | 000,005,632 | ---- | M] () [File_System | System | Running] -- C:\WINDOWS\system32\drivers\StarOpen.sys -- (StarOpen)

DRV - [2006/10/05 16:07:28 | 000,004,736 | ---- | M] (Gteko Ltd.) [Kernel | On_Demand | Stopped] -- C:\Program Files\DellSupport\GTAction\triggers\DSproct.sys -- (DSproct)

DRV - [2006/09/21 06:20:00 | 000,094,460 | ---- | M] (Sonic Solutions) [File_System | Auto | Running] -- C:\WINDOWS\system32\DLA\DLAUDFAM.SYS -- (DLAUDFAM)

DRV - [2006/09/21 06:20:00 | 000,088,476 | ---- | M] (Sonic Solutions) [File_System | Auto | Running] -- C:\WINDOWS\system32\DLA\DLAUDF_M.SYS -- (DLAUDF_M)

DRV - [2006/09/21 06:20:00 | 000,087,004 | ---- | M] (Sonic Solutions) [File_System | Auto | Running] -- C:\WINDOWS\system32\DLA\DLAIFS_M.SYS -- (DLAIFS_M)

DRV - [2006/09/21 06:20:00 | 000,026,044 | ---- | M] (Sonic Solutions) [File_System | Auto | Running] -- C:\WINDOWS\system32\DLA\DLABOIOM.SYS -- (DLABOIOM)

DRV - [2006/09/21 06:20:00 | 000,015,068 | ---- | M] (Sonic Solutions) [File_System | Auto | Running] -- C:\WINDOWS\system32\DLA\DLAOPIOM.SYS -- (DLAOPIOM)

DRV - [2006/09/21 06:20:00 | 000,006,364 | ---- | M] (Sonic Solutions) [File_System | Auto | Running] -- C:\WINDOWS\system32\DLA\DLAPoolM.SYS -- (DLAPoolM)

DRV - [2006/09/21 06:20:00 | 000,002,496 | ---- | M] (Sonic Solutions) [File_System | Auto | Running] -- C:\WINDOWS\system32\DLA\DLADResN.SYS -- (DLADResN)

DRV - [2006/08/18 04:30:00 | 000,089,456 | ---- | M] (Sonic Solutions) [Kernel | Boot | Running] -- C:\WINDOWS\System32\Drivers\DRVMCDB.SYS -- (DRVMCDB)

DRV - [2006/05/17 10:25:14 | 000,008,552 | ---- | M] (Windows ® 2000 DDK provider) [Kernel | Auto | Running] -- C:\WINDOWS\system32\drivers\asctrm.sys -- (ASCTRM)

DRV - [2006/04/10 14:02:00 | 000,162,816 | ---- | M] (Ralink Technology Inc.) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\RT25USBAP.SYS -- (RT25USBAP)

DRV - [2006/03/17 09:35:24 | 000,005,660 | ---- | M] (Sonic Solutions) [File_System | System | Running] -- C:\WINDOWS\system32\drivers\DLACDBHM.SYS -- (DLACDBHM)

DRV - [2006/03/17 09:34:46 | 000,022,684 | ---- | M] (Sonic Solutions) [File_System | System | Running] -- C:\WINDOWS\system32\drivers\DLARTL_N.SYS -- (DLARTL_N)

DRV - [2006/03/17 06:20:00 | 000,040,544 | ---- | M] (Sonic Solutions) [File_System | Auto | Running] -- C:\WINDOWS\system32\drivers\DRVNDDM.SYS -- (DRVNDDM)

DRV - [2005/11/16 15:36:00 | 001,047,816 | ---- | M] (SigmaTel, Inc.) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\sthda.sys -- (STHDA)

DRV - [2005/08/26 16:20:10 | 000,016,768 | ---- | M] (Computer & Entertainment, Inc.) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\CEBDALDR.sys -- (CEBDALDR)

DRV - [2004/11/29 17:51:52 | 000,122,928 | ---- | M] (SP) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\SPCA561.SYS -- (CA561)

DRV - [2004/08/12 18:45:54 | 000,137,728 | ---- | M] (Windows ® Server 2003 DDK provider) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\hdaudbus.sys -- (HDAudBus)

DRV - [2004/08/04 06:00:00 | 000,012,672 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\usb8023.sys -- (USB_RNDIS)

DRV - [2004/08/04 00:07:44 | 000,043,008 | ---- | M] (Advanced Micro Devices, Inc.) [Kernel | Disabled | Stopped] -- C:\WINDOWS\system32\DRIVERS\amdagp.sys -- (amdagp)

DRV - [2004/08/04 00:07:44 | 000,041,088 | ---- | M] (Silicon Integrated Systems Corporation) [Kernel | Disabled | Stopped] -- C:\WINDOWS\system32\DRIVERS\sisagp.sys -- (sisagp)

DRV - [2004/08/03 23:29:56 | 001,897,408 | ---- | M] (NVIDIA Corporation) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\nv4_mini.sys -- (nv)

DRV - [2003/01/10 17:13:04 | 000,033,588 | ---- | M] (America Online, Inc.) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\wanatw4.sys -- (wanatw) WAN Miniport (ATW)

DRV - [2001/08/17 15:07:44 | 000,019,072 | ---- | M] (Adaptec, Inc.) [Kernel | Disabled | Stopped] -- C:\WINDOWS\system32\DRIVERS\sparrow.sys -- (Sparrow)

DRV - [2001/08/17 15:07:42 | 000,030,688 | ---- | M] (LSI Logic) [Kernel | Disabled | Stopped] -- C:\WINDOWS\system32\DRIVERS\sym_u3.sys -- (sym_u3)

DRV - [2001/08/17 15:07:40 | 000,028,384 | ---- | M] (LSI Logic) [Kernel | Disabled | Stopped] -- C:\WINDOWS\system32\DRIVERS\sym_hi.sys -- (sym_hi)

DRV - [2001/08/17 15:07:36 | 000,032,640 | ---- | M] (LSI Logic) [Kernel | Disabled | Stopped] -- C:\WINDOWS\system32\DRIVERS\symc8xx.sys -- (symc8xx)

DRV - [2001/08/17 15:07:34 | 000,016,256 | ---- | M] (Symbios Logic Inc.) [Kernel | Disabled | Stopped] -- C:\WINDOWS\system32\DRIVERS\symc810.sys -- (symc810)

DRV - [2001/08/17 14:52:22 | 000,036,736 | ---- | M] (Promise Technology, Inc.) [Kernel | Disabled | Stopped] -- C:\WINDOWS\system32\DRIVERS\ultra.sys -- (ultra)

DRV - [2001/08/17 14:52:20 | 000,045,312 | ---- | M] (QLogic Corporation) [Kernel | Disabled | Stopped] -- C:\WINDOWS\system32\DRIVERS\ql12160.sys -- (ql12160)

DRV - [2001/08/17 14:52:20 | 000,040,320 | ---- | M] (QLogic Corporation) [Kernel | Disabled | Stopped] -- C:\WINDOWS\system32\DRIVERS\ql1080.sys -- (ql1080)

DRV - [2001/08/17 14:52:18 | 000,049,024 | ---- | M] (QLogic Corporation) [Kernel | Disabled | Stopped] -- C:\WINDOWS\system32\DRIVERS\ql1280.sys -- (ql1280)

DRV - [2001/08/17 14:52:16 | 000,179,584 | ---- | M] (Mylex Corporation) [Kernel | Disabled | Stopped] -- C:\WINDOWS\system32\DRIVERS\dac2w2k.sys -- (dac2w2k)

DRV - [2001/08/17 14:52:12 | 000,017,280 | ---- | M] (American Megatrends Inc.) [Kernel | Disabled | Stopped] -- C:\WINDOWS\system32\DRIVERS\mraid35x.sys -- (mraid35x)

DRV - [2001/08/17 14:52:00 | 000,026,496 | ---- | M] (Advanced System Products, Inc.) [Kernel | Disabled | Stopped] -- C:\WINDOWS\system32\DRIVERS\asc.sys -- (asc)

DRV - [2001/08/17 14:51:58 | 000,014,848 | ---- | M] (Advanced System Products, Inc.) [Kernel | Disabled | Stopped] -- C:\WINDOWS\system32\DRIVERS\asc3550.sys -- (asc3550)

DRV - [2001/08/17 14:51:56 | 000,005,248 | ---- | M] (Acer Laboratories Inc.) [Kernel | Disabled | Stopped] -- C:\WINDOWS\system32\DRIVERS\aliide.sys -- (AliIde)

DRV - [2001/08/17 14:51:54 | 000,006,656 | ---- | M] (CMD Technology, Inc.) [Kernel | Disabled | Stopped] -- C:\WINDOWS\system32\DRIVERS\cmdide.sys -- (CmdIde)

DRV - [2001/05/07 06:56:02 | 000,019,805 | R--- | M] (Thesycon GmbH, Germany) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\usbio.sys -- (USBIO) USBIO Driver (usbio.sys)

========== Standard Registry (SafeList) ==========

========== Internet Explorer ==========

IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ca.search.yahoo.com

IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Search Page = http://ca.search.yahoo.com

IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Search,CustomSearch = http://ca.red.clientapps.yahoo.com/customi.../search/ie.html

IE - HKU\.DEFAULT\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.ca/myway

IE - HKU\.DEFAULT\SOFTWARE\Microsoft\Internet Explorer\Main,First Home Page = http://www.dell.ca/myway

IE - HKU\.DEFAULT\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://rogers.yahoo.com

IE - HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

IE - HKU\S-1-5-18\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.ca/myway

IE - HKU\S-1-5-18\SOFTWARE\Microsoft\Internet Explorer\Main,First Home Page = http://www.dell.ca/myway

IE - HKU\S-1-5-18\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://rogers.yahoo.com

IE - HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

IE - HKU\S-1-5-21-3147692675-4111842868-3675088702-1006\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.ca/myway

IE - HKU\S-1-5-21-3147692675-4111842868-3675088702-1006\SOFTWARE\Microsoft\Internet Explorer\Main,Search Page = http://ca.search.yahoo.com

IE - HKU\S-1-5-21-3147692675-4111842868-3675088702-1006\SOFTWARE\Microsoft\Internet Explorer\Main,SearchMigratedDefaultName = Live Search

IE - HKU\S-1-5-21-3147692675-4111842868-3675088702-1006\SOFTWARE\Microsoft\Internet Explorer\Main,SearchMigratedDefaultURL = http://search.live.com/results.aspx?q={sea...ferrer:source?}

IE - HKU\S-1-5-21-3147692675-4111842868-3675088702-1006\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://rogers.yahoo.com

IE - HKU\S-1-5-21-3147692675-4111842868-3675088702-1006\..\URLSearchHook: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll (Yahoo! Inc.)

IE - HKU\S-1-5-21-3147692675-4111842868-3675088702-1006\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

IE - HKU\S-1-5-21-3147692675-4111842868-3675088702-1006\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" = <local>

O1 HOSTS File: ([2004/08/04 06:00:00 | 000,000,734 | ---- | M]) - C:\WINDOWS\system32\drivers\etc\hosts

O1 - Hosts: 127.0.0.1 localhost

O2 - BHO: (&Yahoo! Toolbar Helper) - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll (Yahoo! Inc.)

O2 - BHO: (Adobe PDF Reader Link Helper) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll (Adobe Systems Incorporated)

O2 - BHO: (PopKill Class) - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Rogers Online Protection\Rogers Online Protection\pkR.dll (Rogers)

O2 - BHO: (Yahoo! IE Services Button) - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll (Yahoo! Inc.)

O2 - BHO: (Search Helper) - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll (Microsoft Corporation)

O2 - BHO: (Windows Live Toolbar Helper) - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll (Microsoft Corporation)

O2 - BHO: (SingleInstance Class) - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\YTSingleInstance.dll (Yahoo! Inc)

O3 - HKLM\..\Toolbar: (&Windows Live Toolbar) - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll (Microsoft Corporation)

O3 - HKLM\..\Toolbar: (Yahoo! Toolbar) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll (Yahoo! Inc.)

O3 - HKU\S-1-5-21-3147692675-4111842868-3675088702-1006\..\Toolbar\WebBrowser: (&Windows Live Toolbar) - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll (Microsoft Corporation)

O3 - HKU\S-1-5-21-3147692675-4111842868-3675088702-1006\..\Toolbar\WebBrowser: (Yahoo! Toolbar) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll (Yahoo! Inc.)

O4 - HKLM..\Run: [] File not found

O4 - HKLM..\Run: [Corel Photo Downloader] C:\Program Files\Corel\Corel Photo Album 6\MediaDetect.exe (Corel, Inc.)

O4 - HKLM..\Run: [DellSupportCenter] C:\Program Files\Dell Support Center\bin\sprtcmd.exe (SupportSoft, Inc.)

O4 - HKLM..\Run: [DLA] C:\WINDOWS\system32\DLA\DLACTRLW.EXE (Sonic Solutions)

O4 - HKLM..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe ()

O4 - HKLM..\Run: [dscactivate] C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe ( )

O4 - HKLM..\Run: [iSUSPM Startup] c:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe (InstallShield Software Corporation)

O4 - HKLM..\Run: [iSUSScheduler] C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe (InstallShield Software Corporation)

O4 - HKLM..\Run: [LanguageShortcut] C:\Program Files\CyberLink\PowerDVD\Language\Language.exe ()

O4 - HKLM..\Run: [LGODDFU] C:\Program Files\lg_fwupdate\fwupdate.exe (BL)

O4 - HKLM..\Run: [MSKDetectorExe] C:\Program Files\McAfee\SpamKiller\MSKDetct.exe (McAfee, Inc.)

O4 - HKLM..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe (RealNetworks, Inc.)

O4 - HKLM..\Run: [Rogers SHS] C:\Program Files\Rogers\SelfHealing\shs.exe (Rogers Cable Communications Inc.)

O4 - HKLM..\Run: [RogersServicepointAgent.exe] C:\Program Files\Rogers Online Protection\Rogers Servicepoint Agent\RogersServicepointAgent.exe (Rogers)

O4 - HKU\S-1-5-21-3147692675-4111842868-3675088702-1006..\Run: [DellSupportCenter] C:\Program Files\Dell Support Center\bin\sprtcmd.exe (SupportSoft, Inc.)

O4 - HKU\S-1-5-21-3147692675-4111842868-3675088702-1006..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe (Yahoo! Inc.)

O4 - Startup: C:\Documents and Settings\All Users\Start Menu\Programs\Startup\AOL 9.0 Tray Icon.lnk = C:\Program Files\AOL 9.0\aoltray.exe (America Online, Inc.)

O4 - Startup: C:\Documents and Settings\All Users\Start Menu\Programs\Startup\HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe (Hewlett-Packard Co.)

O4 - Startup: C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE (Microsoft Corporation)

O4 - Startup: C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Run Registration Tool.lnk = C:\Program Files\WiFiConnector\NintendoWFCReg.exe ()

O4 - Startup: C:\Documents and Settings\All Users\Start Menu\Programs\Startup\ymetray.lnk = C:\Program Files\Yahoo!\Yahoo! Music Engine\ymetray.exe (Yahoo! Inc.)

O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: HonorAutoRunSetting = 1

O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoCDBurning = 0

O7 - HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 145

O7 - HKU\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 145

O7 - HKU\S-1-5-19\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 145

O7 - HKU\S-1-5-20\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 145

O7 - HKU\S-1-5-21-3147692675-4111842868-3675088702-1006\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 145

O8 - Extra context menu item: E&xport to Microsoft Excel - C:\Program Files\Microsoft Office\Office12\EXCEL.EXE (Microsoft Corporation)

O8 - Extra context menu item: Open in new background tab - C:\Program Files\Windows Live Toolbar\Components\en-ca\msntabres.dll.mui (Microsoft Corporation)

O8 - Extra context menu item: Open in new foreground tab - C:\Program Files\Windows Live Toolbar\Components\en-ca\msntabres.dll.mui (Microsoft Corporation)

O9 - Extra 'Tools' menuitem : Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - Reg Error: Key error. File not found

O9 - Extra Button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office12\ONBttnIE.dll (Microsoft Corporation)

O9 - Extra 'Tools' menuitem : S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office12\ONBttnIE.dll (Microsoft Corporation)

O9 - Extra Button: Rogers Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll (Yahoo! Inc.)

O9 - Extra Button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\Program Files\Microsoft Office\Office12\REFIEBAR.DLL (Microsoft Corporation)

O15 - HKLM\..Trusted Domains: musicmatch.com ([online] https in Trusted sites)

O16 - DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} http://messenger.zone.msn.com/binary/msgrchkr.cab56986.cab (Checkers Class)

O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} C:\Program Files\Yahoo!\Common\Yinsthelper.dll (Installation Support)

O16 - DPF: {4A85DBE0-BFB2-4119-8401-186A7C6EB653} http://messenger.zone.msn.com/MessengerGam...S.cab109791.cab ()

O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} http://messenger.zone.msn.com/MessengerGam...1/GAME_UNO1.cab (UnoCtrl Class)

O16 - DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} http://fpdownload.macromedia.com/get/flash...r/ultrashim.cab (Reg Error: Key error.)

O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} http://messenger.zone.msn.com/binary/Messe...nt.cab56907.cab (MessengerStatsClient Class)

O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} http://www.adobe.com/products/acrobat/nos/gp.cab (get_atlcom Class)

O16 - DPF: {F5A7706B-B9C0-4C89-A715-7A0C6B05DD48} http://messenger.zone.msn.com/binary/MineS...er.cab56986.cab (Minesweeper Flags Class)

O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 64.71.255.198

O18 - Protocol\Handler\ms-help {314111c7-a502-11d2-bbca-00c04f8ec294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll (Microsoft Corporation)

O18 - Protocol\Handler\skype4com {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files\Common Files\Skype\Skype4COM.dll (Skype Technologies)

O18 - Protocol\Filter\text/xml {807563E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE12\MSOXMLMF.DLL (Microsoft Corporation)

O20 - HKLM Winlogon: Shell - (Explorer.exe) - C:\WINDOWS\explorer.exe (Microsoft Corporation)

O20 - Winlogon\Notify\dimsntfy: DllName - Reg Error: Value error. - Reg Error: Value error. File not found

O20 - Winlogon\Notify\igfxcui: DllName - igfxdev.dll - C:\WINDOWS\System32\igfxdev.dll (Intel Corporation)

O24 - Desktop WallPaper: C:\Documents and Settings\Derek1\Local Settings\Application Data\Microsoft\Wallpaper1.bmp

O24 - Desktop BackupWallPaper: C:\Documents and Settings\Derek1\Local Settings\Application Data\Microsoft\Wallpaper1.bmp

O32 - HKLM CDRom: AutoRun - 1

O32 - AutoRun File - [2004/08/10 14:04:08 | 000,000,000 | ---- | M] () - C:\AUTOEXEC.BAT -- [ NTFS ]

O33 - MountPoints2\{441377dc-896a-11dc-9db9-00038a000015}\Shell - "" = AutoRun

O33 - MountPoints2\{441377dc-896a-11dc-9db9-00038a000015}\Shell\AutoRun - "" = Auto&Play

O33 - MountPoints2\{441377dc-896a-11dc-9db9-00038a000015}\Shell\AutoRun\command - "" = E:\LaunchU3.exe -- File not found

O34 - HKLM BootExecute: (PDBoot.exe) - C:\WINDOWS\System32\PDBoot.exe (Raxco Software, Inc.)

O34 - HKLM BootExecute: (autocheck autochk *) - File not found

O35 - HKLM\..comfile [open] -- "%1" %*

O35 - HKLM\..exefile [open] -- "%1" %*

O37 - HKLM\...com [@ = comfile] -- "%1" %*

O37 - HKLM\...exe [@ = exefile] -- "%1" %*

========== Files/Folders - Created Within 30 Days ==========

[2010/06/06 08:27:43 | 000,571,904 | ---- | C] (OldTimer Tools) -- C:\Documents and Settings\Derek1\Desktop\OTL.exe

[2010/06/05 22:32:09 | 000,000,000 | ---D | C] -- C:\Program Files\Trend Micro

[2010/06/05 21:34:58 | 000,000,000 | ---D | C] -- C:\WINDOWS\SxsCaPendDel

[2010/06/05 21:14:55 | 000,000,000 | ---D | C] -- C:\Program Files\Hitman Pro 3.5

[2010/06/05 19:17:37 | 000,095,024 | ---- | C] (Sunbelt Software) -- C:\WINDOWS\System32\drivers\SBREDrv.sys

[2010/06/05 19:10:37 | 000,000,000 | ---D | C] -- C:\Documents and Settings\All Users\Application Data\Lavasoft

[2010/06/05 10:30:10 | 000,000,000 | ---D | C] -- C:\Documents and Settings\NetworkService\Local Settings\Application Data\Adobe

[2010/06/04 23:25:44 | 000,000,000 | ---D | C] -- C:\Documents and Settings\All Users\Application Data\Hitman Pro

[2010/06/04 19:38:38 | 000,000,000 | ---D | C] -- C:\Documents and Settings\NetworkService\Application Data\Macromedia

[2010/06/04 19:38:16 | 000,000,000 | ---D | C] -- C:\Documents and Settings\NetworkService\Application Data\Adobe

[2010/06/03 09:10:27 | 000,000,000 | ---D | C] -- C:\Documents and Settings\Derek1\Local Settings\Application Data\jhvnxdxco

[3 C:\WINDOWS\System32\*.tmp files -> C:\WINDOWS\System32\*.tmp -> ]

[3 C:\Documents and Settings\Derek1\My Documents\*.tmp files -> C:\Documents and Settings\Derek1\My Documents\*.tmp -> ]

[1 C:\WINDOWS\*.tmp files -> C:\WINDOWS\*.tmp -> ]

========== Files - Modified Within 30 Days ==========

[2010/06/06 08:41:51 | 065,026,336 | -HS- | M] () -- C:\WINDOWS\System32\drivers\fidbox.dat

[2010/06/06 08:37:48 | 002,373,408 | -HS- | M] () -- C:\WINDOWS\System32\drivers\fidbox2.dat

[2010/06/06 08:32:08 | 000,293,376 | ---- | M] () -- C:\Documents and Settings\Derek1\Desktop\oqq38h76.exe

[2010/06/06 08:27:48 | 000,571,904 | ---- | M] (OldTimer Tools) -- C:\Documents and Settings\Derek1\Desktop\OTL.exe

[2010/06/06 08:22:56 | 000,002,206 | ---- | M] () -- C:\WINDOWS\System32\wpa.dbl

[2010/06/06 08:21:25 | 000,000,265 | ---- | M] () -- C:\WINDOWS\lgfwup.ini

[2010/06/06 08:20:47 | 000,000,006 | -H-- | M] () -- C:\WINDOWS\tasks\SA.DAT

[2010/06/06 08:20:35 | 000,002,048 | --S- | M] () -- C:\WINDOWS\bootstat.dat

[2010/06/06 08:20:29 | 526,536,704 | -HS- | M] () -- C:\hiberfil.sys

[2010/06/05 23:18:21 | 000,224,432 | -HS- | M] () -- C:\WINDOWS\System32\drivers\fidbox2.idx

[2010/06/05 23:18:20 | 000,872,624 | -HS- | M] () -- C:\WINDOWS\System32\drivers\fidbox.idx

[2010/06/05 23:17:50 | 008,650,752 | -H-- | M] () -- C:\Documents and Settings\Derek1\NTUSER.DAT

[2010/06/05 23:17:50 | 000,000,178 | -HS- | M] () -- C:\Documents and Settings\Derek1\ntuser.ini

[2010/06/05 22:32:12 | 000,001,734 | ---- | M] () -- C:\Documents and Settings\Derek1\Desktop\HijackThis.lnk

[2010/06/05 21:26:21 | 000,000,472 | ---- | M] () -- C:\WINDOWS\tasks\Ad-Aware Update (Weekly).job

[2010/06/05 19:33:47 | 000,000,000 | ---- | M] () -- C:\WINDOWS\System32\null

[2010/06/05 19:17:31 | 000,095,024 | ---- | M] (Sunbelt Software) -- C:\WINDOWS\System32\drivers\SBREDrv.sys

[2010/06/05 11:04:49 | 000,015,944 | ---- | M] () -- C:\WINDOWS\System32\drivers\hitmanpro35.sys

[2010/06/05 10:20:07 | 000,000,653 | ---- | M] () -- C:\Documents and Settings\All Users\Application Data\SHSupdates.xml

[2010/06/05 10:18:16 | 000,136,246 | ---- | M] () -- C:\Documents and Settings\All Users\Application Data\log.doc

[2010/05/24 14:14:43 | 000,028,672 | ---- | M] () -- C:\Documents and Settings\Derek1\My Documents\RIM info.doc

[2010/05/17 15:06:41 | 000,044,032 | ---- | M] () -- C:\Documents and Settings\Derek1\My Documents\Derek Resume.doc

[2010/05/17 14:59:12 | 000,024,064 | ---- | M] () -- C:\Documents and Settings\Derek1\My Documents\Sun Life Letter.doc

[2010/05/12 00:09:04 | 000,001,374 | ---- | M] () -- C:\WINDOWS\imsins.BAK

[3 C:\WINDOWS\System32\*.tmp files -> C:\WINDOWS\System32\*.tmp -> ]

[3 C:\Documents and Settings\Derek1\My Documents\*.tmp files -> C:\Documents and Settings\Derek1\My Documents\*.tmp -> ]

[1 C:\WINDOWS\*.tmp files -> C:\WINDOWS\*.tmp -> ]

========== Files Created - No Company Name ==========

[2010/06/06 08:32:02 | 000,293,376 | ---- | C] () -- C:\Documents and Settings\Derek1\Desktop\oqq38h76.exe

[2010/06/05 22:32:11 | 000,001,734 | ---- | C] () -- C:\Documents and Settings\Derek1\Desktop\HijackThis.lnk

[2010/06/05 20:31:28 | 526,536,704 | -HS- | C] () -- C:\hiberfil.sys

[2010/06/05 19:21:18 | 000,000,472 | ---- | C] () -- C:\WINDOWS\tasks\Ad-Aware Update (Weekly).job

[2010/06/04 23:26:06 | 000,015,944 | ---- | C] () -- C:\WINDOWS\System32\drivers\hitmanpro35.sys

[2010/05/24 13:00:20 | 000,028,672 | ---- | C] () -- C:\Documents and Settings\Derek1\My Documents\RIM info.doc

[2010/05/17 14:55:36 | 000,024,064 | ---- | C] () -- C:\Documents and Settings\Derek1\My Documents\Sun Life Letter.doc

[2010/05/16 15:13:08 | 000,044,032 | ---- | C] () -- C:\Documents and Settings\Derek1\My Documents\Derek Resume.doc

[2009/04/26 20:11:58 | 000,000,265 | ---- | C] () -- C:\WINDOWS\lgfwup.ini

[2008/05/12 21:53:16 | 003,596,288 | ---- | C] () -- C:\WINDOWS\System32\qt-dx331.dll

[2008/05/12 21:50:16 | 000,000,416 | ---- | C] () -- C:\WINDOWS\System32\dtu100.dll.manifest

[2008/05/12 21:50:16 | 000,000,416 | ---- | C] () -- C:\WINDOWS\System32\dpl100.dll.manifest

[2008/05/12 21:50:08 | 000,831,488 | ---- | C] () -- C:\WINDOWS\System32\divx_xx0a.dll

[2008/05/12 21:49:02 | 000,012,288 | ---- | C] () -- C:\WINDOWS\System32\DivXWMPExtType.dll

[2007/02/20 13:07:56 | 000,005,632 | ---- | C] () -- C:\WINDOWS\System32\drivers\StarOpen.sys

[2006/12/05 20:18:16 | 000,000,214 | ---- | C] () -- C:\WINDOWS\HP_48BitScanUpdatePatch.ini

[2006/09/04 11:03:15 | 000,000,234 | ---- | C] () -- C:\WINDOWS\PrnHlpLogConfig.ini

[2006/09/04 11:02:56 | 000,000,228 | ---- | C] () -- C:\WINDOWS\HP_ISRegionListUpdatelog_HPSU.ini

[2006/09/04 11:02:50 | 000,000,214 | ---- | C] () -- C:\WINDOWS\HP_InstantSHareJPG.ini

[2006/09/04 11:02:37 | 000,000,217 | ---- | C] () -- C:\WINDOWS\HP_IZClosingDiscErrorPatch.ini

[2006/09/04 11:01:30 | 000,000,206 | ---- | C] () -- C:\WINDOWS\HPGdiPlus.ini

[2006/08/02 14:21:03 | 000,000,221 | ---- | C] () -- C:\WINDOWS\HP_RedboxHprblog_HPSU.ini

[2006/06/16 17:54:02 | 000,000,088 | RHS- | C] () -- C:\WINDOWS\System32\B18134F98C.sys

[2006/06/16 17:54:01 | 000,003,350 | -HS- | C] () -- C:\WINDOWS\System32\KGyGaAvL.sys

[2006/06/08 18:25:48 | 000,065,536 | ---- | C] () -- C:\WINDOWS\System32\YCRWin32.dll

[2006/05/31 21:17:41 | 000,077,824 | R--- | C] () -- C:\WINDOWS\System32\hpzids01.dll

[2006/05/30 19:53:10 | 000,014,385 | ---- | C] () -- C:\WINDOWS\Tw561a.ini

[2006/05/30 19:53:10 | 000,000,081 | ---- | C] () -- C:\WINDOWS\Setup8a.ini

[2006/05/30 19:36:49 | 000,000,376 | ---- | C] () -- C:\WINDOWS\ODBC.INI

[2006/05/17 10:36:12 | 000,000,061 | ---- | C] () -- C:\WINDOWS\smscfg.ini

[2006/05/17 10:34:14 | 000,000,334 | ---- | C] () -- C:\WINDOWS\wininit.ini

[2006/05/17 10:06:35 | 000,000,493 | ---- | C] () -- C:\WINDOWS\System32\OEMINFO.INI

[2005/11/10 02:56:34 | 000,000,000 | ---- | C] () -- C:\WINDOWS\System32\px.ini

[2004/08/10 14:12:05 | 000,000,780 | ---- | C] () -- C:\WINDOWS\orun32.ini

[2004/08/10 14:01:18 | 000,001,793 | ---- | C] () -- C:\WINDOWS\System32\fxsperf.ini

[1999/01/22 14:46:58 | 000,065,536 | ---- | C] () -- C:\WINDOWS\System32\MSRTEDIT.DLL

< End of report >

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I am unable to reply with the extras log

GMER 1.0.15.15281 - http://www.gmer.net

Rootkit quick scan 2010-06-06 08:51:34

Windows 5.1.2600 Service Pack 2

Running: oqq38h76.exe; Driver: C:\DOCUME~1\Derek1\LOCALS~1\Temp\uxtdapow.sys

---- System - GMER 1.0.15 ----

SSDT \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) ZwQuerySystemInformation [0xAA123436]

Code \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) FsRtlCheckLockForReadAccess

Code \SystemRoot\System32\DRIVERS\klif.sys (spuper-ptor/Kaspersky Lab) IoIsOperationSynchronous

---- Devices - GMER 1.0.15 ----

AttachedDevice \FileSystem\Ntfs \Ntfs klif.sys (spuper-ptor/Kaspersky Lab)

AttachedDevice \Driver\Tcpip \Device\Ip rp_skt32.sys (Radialpoint Filter/Radialpoint Inc.)

AttachedDevice \Driver\Tcpip \Device\Tcp rp_skt32.sys (Radialpoint Filter/Radialpoint Inc.)

AttachedDevice \Driver\Tcpip \Device\Udp rp_skt32.sys (Radialpoint Filter/Radialpoint Inc.)

AttachedDevice \Driver\Tcpip \Device\RawIp rp_skt32.sys (Radialpoint Filter/Radialpoint Inc.)

---- EOF - GMER 1.0.15 ----

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Hello there, lets start doing a bit of cleanup.

COMBOFIX

---------------

Please download ComboFix from one of these locations:

Bleepingcomputer
ForoSpyware

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combofix.exe and follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, or if you are running Vista, ComboFix will continue it's malware removal procedures.

Query_RC.gif

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

RC_successful.gif

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

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I get a warning window saying the following real time scanner is active:

antivirus: Norton Antivirus

First of all I don't use norton, I use rogers online protection. Norton is supposed to be removed. Can you please give me instructions on how to disable it.

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Just to make things clearer, I used to have norton antivirus but then I changed it and I believe I removed it. I currently still have the combofix warning window open. Can I just click the close button or should I leave it there until I can get the norton antivirus disabled?

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I ran combofix, it detected rookit activity or something so it rebooted. Here is the log. Also it created an internet explorer shortcut on my desktop.

ComboFix 10-06-05.03 - Derek1 06/06/2010 13:28:41.1.2 - x86

Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.502.240 [GMT -4:00]

Running from: c:\documents and settings\Derek1\Desktop\ComboFix.exe

AV: Norton AntiVirus *On-access scanning enabled* (Outdated) {E10A9785-9598-4754-B552-92431C1C35F8}

AV: Rogers Online Protection Anti-Virus *On-access scanning disabled* (Updated) {5B5A3BD7-8573-4672-AEA8-C9BB713B6755}

FW: Norton Personal Firewall *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

FW: Rogers Online Protection Firewall *disabled* {80593BF4-D969-4EC5-ADAE-A22F2DFC7A22}

.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))

.

c:\documents and settings\All Users\Application Data\shs_setup_4056-345359.exe

c:\documents and settings\All Users\Start Menu\HP Image Zone .lnk

Infected copy of c:\windows\system32\drivers\afd.sys was found and disinfected

Restored copy from - Kitty had a snack :P

.

((((((((((((((((((((((((( Files Created from 2010-05-06 to 2010-06-06 )))))))))))))))))))))))))))))))

.

2010-06-06 15:56 . 2010-06-06 17:14 -------- d-----w- C:\32788R22FWJFW

2010-06-06 02:32 . 2010-06-06 02:32 -------- d-----w- c:\program files\Trend Micro

2010-06-06 01:34 . 2010-06-06 01:43 -------- d-----w- c:\windows\SxsCaPendDel

2010-06-06 01:14 . 2010-06-06 01:14 -------- d-----w- c:\program files\Hitman Pro 3.5

2010-06-05 23:17 . 2010-06-05 23:17 95024 ----a-w- c:\windows\system32\drivers\SBREDrv.sys

2010-06-05 23:10 . 2010-06-06 01:38 -------- d-----w- c:\documents and settings\All Users\Application Data\Lavasoft

2010-06-05 14:30 . 2010-06-06 01:14 -------- d-----w- c:\documents and settings\NetworkService\Local Settings\Application Data\Adobe

2010-06-05 03:26 . 2010-06-05 15:04 15944 ----a-w- c:\windows\system32\drivers\hitmanpro35.sys

2010-06-05 03:25 . 2010-06-05 03:26 -------- d-----w- c:\documents and settings\All Users\Application Data\Hitman Pro

2010-06-03 13:10 . 2010-06-04 03:28 -------- d-----w- c:\documents and settings\Derek1\Local Settings\Application Data\jhvnxdxco

.

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))

.

2010-06-06 17:51 . 2009-04-10 17:50 65268256 --sha-w- c:\windows\system32\drivers\fidbox.dat

2010-06-06 17:50 . 2009-04-27 00:11 -------- d-----w- c:\program files\lg_fwupdate

2010-06-06 17:50 . 2009-04-10 17:50 2381856 --sha-w- c:\windows\system32\drivers\fidbox2.dat

2010-06-06 17:48 . 2009-04-10 17:50 876152 --sha-w- c:\windows\system32\drivers\fidbox.idx

2010-06-06 17:48 . 2009-04-10 17:50 225368 --sha-w- c:\windows\system32\drivers\fidbox2.idx

2010-06-06 01:14 . 2009-12-26 20:36 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware

2010-05-31 20:36 . 2009-09-02 13:40 -------- d-----w- c:\documents and settings\Derek1\Application Data\HpUpdate

2010-05-20 20:44 . 2009-12-30 00:38 -------- d-----w- c:\program files\StepMania

2010-05-12 04:09 . 2010-01-06 22:52 -------- d-----w- c:\documents and settings\All Users\Application Data\Microsoft Help

2010-04-29 19:39 . 2009-12-26 20:36 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2010-04-29 19:39 . 2009-12-26 20:36 20952 ----a-w- c:\windows\system32\drivers\mbam.sys

2010-04-18 23:08 . 2006-06-16 21:54 3350 --sha-w- c:\windows\system32\KGyGaAvL.sys

2010-04-18 23:07 . 2006-06-16 21:54 88 --sh--r- c:\windows\system32\B18134F98C.sys

2010-03-10 06:15 . 2004-08-10 17:51 420352 ----a-w- c:\windows\system32\vbscript.dll

.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))

.

.

*Note* empty entries & legit default entries are not shown

REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"DellSupportCenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2009-05-21 206064]

"ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2004-08-04 15360]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"igfxtray"="c:\windows\system32\igfxtray.exe" [2005-10-14 94208]

"igfxhkcmd"="c:\windows\system32\hkcmd.exe" [2005-10-14 77824]

"igfxpers"="c:\windows\system32\igfxpers.exe" [2005-10-14 114688]

"DMXLauncher"="c:\program files\Dell\Media Experience\DMXLauncher.exe" [2005-10-05 94208]

"RealTray"="c:\program files\Real\RealPlayer\RealPlay.exe" [2006-05-17 26112]

"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2006-05-17 98304]

"ISUSScheduler"="c:\program files\Common Files\InstallShield\UpdateService\issch.exe" [2005-06-10 81920]

"HP Software Update"="c:\program files\HP\HP Software Update\HPWuSchd2.exe" [2010-03-12 49208]

"MSKDetectorExe"="c:\program files\McAfee\SpamKiller\MSKDetct.exe" [2005-08-12 1121792]

"Corel Photo Downloader"="c:\program files\Corel\Corel Photo Album 6\MediaDetect.exe" [2006-02-09 106496]

"dscactivate"="c:\program files\Dell Support Center\gs_agent\custom\dsca.exe" [2007-10-09 16384]

"DLA"="c:\windows\System32\DLA\DLACTRLW.EXE" [2006-09-21 127036]

"DellSupportCenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2009-05-21 206064]

"Rogers SHS"="c:\program files\Rogers\SelfHealing\shs.exe" [2009-05-26 2741560]

"RogersServicepointAgent.exe"="c:\program files\Rogers Online Protection\Rogers Servicepoint Agent\RogersServicepointAgent.exe" [2009-02-27 3228912]

"RemoteControl"="c:\program files\CyberLink\PowerDVD\PDVDServ.exe" [2007-03-15 71216]

"LanguageShortcut"="c:\program files\CyberLink\PowerDVD\Language\Language.exe" [2007-01-09 52256]

"LGODDFU"="c:\program files\lg_fwupdate\fwupdate.exe" [2007-02-26 249856]

"ISUSPM Startup"="c:\program files\Common Files\InstallShield\UpdateService\isuspm.exe" [2005-06-10 249856]

c:\documents and settings\All Users\Start Menu\Programs\Startup\

AOL 9.0 Tray Icon.lnk - c:\program files\AOL 9.0\aoltray.exe [2006-5-17 156784]

HP Digital Imaging Monitor.lnk - c:\program files\HP\Digital Imaging\bin\hpqtra08.exe [2005-5-11 282624]

HP Image Zone Fast Start.lnk - c:\program files\HP\Digital Imaging\bin\hpqthb08.exe [2005-5-12 73728]

Microsoft Office.lnk - c:\program files\Microsoft Office\Office\OSA9.EXE [1999-2-17 65588]

Run Registration Tool.lnk - c:\program files\WiFiConnector\NintendoWFCReg.exe [2009-7-3 1175552]

ymetray.lnk - c:\program files\Yahoo!\Yahoo! Music Engine\ymetray.exe [2008-2-5 54512]

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\session manager]

BootExecute REG_MULTI_SZ PDBoot.exe\0autocheck autochk *

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]

"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]

"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]

"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]

"%windir%\\system32\\sessmgr.exe"=

"c:\\Program Files\\Messenger\\msmsgs.exe"=

"c:\\Program Files\\Yahoo!\\Messenger\\YServer.exe"=

"c:\\Program Files\\Yahoo!\\Yahoo! Music Engine\\YahooMusicEngine.exe"=

"c:\\Program Files\\Java\\j2re1.4.2_03\\bin\\javaw.exe"=

"c:\\Program Files\\NetMeeting\\conf.exe"=

"%windir%\\Network Diagnostic\\xpnetdiag.exe"=

"c:\\Program Files\\Windows Live\\Messenger\\wlcsdk.exe"=

"c:\\Program Files\\CyberLink\\PowerDVD\\PowerDVD.exe"=

"c:\\Program Files\\BitTorrent\\bittorrent.exe"=

"c:\\Program Files\\WiFiConnector\\NintendoWFCReg.exe"=

"c:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"=

"c:\\Program Files\\Windows Live\\Sync\\WindowsLiveSync.exe"=

"c:\\Program Files\\Skype\\Phone\\Skype.exe"=

"c:\\Program Files\\Microsoft Office\\Office12\\ONENOTE.EXE"=

R2 RogersSelfHelpService;Rogers SHS Service;c:\program files\Rogers\SelfHealing\RogersSelfHelpService.exe [25/05/2009 11:05 PM 144696]

R2 RogersUpdateManager;Rogers Update Manager;c:\program files\Rogers\Update Manager\RogersUpdateManager.exe [22/04/2008 9:25 AM 163840]

R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [25/02/2009 7:07 PM 101936]

S3 Radialpoint Security Services;Rogers Online Protection;c:\program files\Rogers Online Protection\Rogers Online Protection\RpsSecurityAwareR.exe [27/02/2009 10:52 PM 97520]

.

Contents of the 'Scheduled Tasks' folder

.

.

------- Supplementary Scan -------

.

uStart Page = hxxp://rogers.yahoo.com

uSearchMigratedDefaultURL = hxxp://search.live.com/results.aspx?q={searchTerms}&src={referrer:source?}

mSearch Bar = hxxp://ca.red.clientapps.yahoo.com/customize/rogers/defaults/sb/*http://www.yahoo.com/search/ie.html

uInternet Settings,ProxyOverride = <local>

uSearchURL,(Default) = hxxp://ca.search.yahoo.com

IE: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx

IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~4\Office12\EXCEL.EXE/3000

IE: Open in new background tab - c:\program files\Windows Live Toolbar\Components\en-ca\msntabres.dll.mui/229?403d8f4a5a694306a3e748b2e26a3e08

IE: Open in new foreground tab - c:\program files\Windows Live Toolbar\Components\en-ca\msntabres.dll.mui/230?403d8f4a5a694306a3e748b2e26a3e08

Trusted Zone: musicmatch.com\online

.

- - - - ORPHANS REMOVED - - - -

Notify-dimsntfy - (no file)

AddRemove-WebCyberCoach_wtrb - c:\program files\WebCyberCoach\b_Dell\WCC_Wipe.exe WebCyberCoach ext\wtrb

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net

Rootkit scan 2010-06-06 13:51

Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully

hidden files: 0

**************************************************************************

.

--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'explorer.exe'(1040)

c:\windows\system32\WININET.dll

c:\windows\system32\ieframe.dll

c:\windows\system32\webcheck.dll

c:\windows\system32\WPDShServiceObj.dll

c:\windows\system32\PortableDeviceTypes.dll

c:\windows\system32\PortableDeviceApi.dll

.

------------------------ Other Running Processes ------------------------

.

c:\program files\Rogers Online Protection\Rogers Online Protection\Fws.exe

c:\program files\Rogers Online Protection\Rogers Online Protection\rps.exe

c:\progra~1\COMMON~1\AOL\ACS\AOLacsd.exe

c:\program files\Raxco\PerfectDisk\PDAgent.exe

c:\program files\CyberLink\Shared Files\RichVideo.exe

c:\program files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe

c:\program files\Dell Support Center\bin\sprtsvc.exe

c:\program files\Yahoo!\SoftwareUpdate\YahooAUService.exe

c:\program files\HP\Digital Imaging\bin\hpqimzone.exe

c:\windows\system32\wscntfy.exe

c:\program files\HP\Digital Imaging\bin\hpqSTE08.exe

c:\progra~1\Yahoo!\MESSEN~1\ymsgr_tray.exe

.

**************************************************************************

.

Completion time: 2010-06-06 14:05:47 - machine was rebooted

ComboFix-quarantined-files.txt 2010-06-06 18:05

Pre-Run: 39,888,404,480 bytes free

Post-Run: 40,525,459,456 bytes free

WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe

[boot loader]

timeout=2

default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS

[operating systems]

c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons

multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Home Edition" /noexecute=optin /fastdetect

- - End Of File - - 7116D995F4F618C35ED5BC0E7796A4F4

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Hello there,

Also it created an internet explorer shortcut on my desktop.
Yes, that is because some malware likes to hide Internet Explorer and thus can make it difficult for some users to access the internet. You can easily remove this shortcut using the Desktop properties.

Combofix detected and cleaned a nasty rootkit. The infection is gone, however consider the following information first.

BACKDOOR WARNING

------------------------------

One or more of the identified infections is known to use a backdoor.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the infection has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.

Lets first get rid of all Norton leftovers.

Please click HERE and follow the instructions in STEP 2 to download and run the norton removal tool.

Now please launch MBAM, update it first and run a full scan. Post me the resulting log.

Please also let me know what problems you still have left.

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I downloaded the norton removal tool and tried running it. It shows it loads but there is no window for it or anything. Should I turn off my firewall first then try it?

Also can you clarify for me the backdoor thing. I do not do any banking but I do use my credit card over the internet. Does this mean I could be at risk if I use a credit card online or type in personal information on secure sites?

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If you used the credit card at the time of the infection, it would be best to contact your bank in order to change any information.

Unless you store creditcard details in a file or something and given that you only use secure sites for payments, you should be fine.

Just skip the norton tool for now. Instead run the following:

CF-SCRIPT

-------------

We need to execute a CF-script.

  • Close any open browsers.
  • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
  • Click Start > Run and in the box that opens type notepad and press enter. Copy/paste the text in the codebox below into it:

SecCenter::
{E10A9785-9598-4754-B552-92431C1C35F8}

Save this as CFScript.txt, in the same location as ComboFix.exe

CFScriptB-4.gif

Refering to the picture above, drag CFScript into ComboFix.exe

When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.

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I ran combofix with that text file. Combofix had an update so I said yes to update. Combofix started again after updating and this is the log.

ComboFix 10-06-06.01 - Derek1 06/06/2010 15:26:30.2.2 - x86

Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.502.275 [GMT -4:00]

Running from: c:\documents and settings\Derek1\Desktop\ComboFix.exe

Command switches used :: c:\documents and settings\Derek1\Desktop\CFScript.txt

AV: Rogers Online Protection Anti-Virus *On-access scanning disabled* (Updated) {5B5A3BD7-8573-4672-AEA8-C9BB713B6755}

FW: Norton Personal Firewall *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

FW: Rogers Online Protection Firewall *disabled* {80593BF4-D969-4EC5-ADAE-A22F2DFC7A22}

.

((((((((((((((((((((((((( Files Created from 2010-05-06 to 2010-06-06 )))))))))))))))))))))))))))))))

.

2010-06-06 02:32 . 2010-06-06 02:32 -------- d-----w- c:\program files\Trend Micro

2010-06-06 01:34 . 2010-06-06 01:43 -------- d-----w- c:\windows\SxsCaPendDel

2010-06-06 01:14 . 2010-06-06 01:14 -------- d-----w- c:\program files\Hitman Pro 3.5

2010-06-05 23:17 . 2010-06-05 23:17 95024 ----a-w- c:\windows\system32\drivers\SBREDrv.sys

2010-06-05 23:10 . 2010-06-06 01:38 -------- d-----w- c:\documents and settings\All Users\Application Data\Lavasoft

2010-06-05 14:30 . 2010-06-06 01:14 -------- d-----w- c:\documents and settings\NetworkService\Local Settings\Application Data\Adobe

2010-06-05 03:26 . 2010-06-05 15:04 15944 ----a-w- c:\windows\system32\drivers\hitmanpro35.sys

2010-06-05 03:25 . 2010-06-05 03:26 -------- d-----w- c:\documents and settings\All Users\Application Data\Hitman Pro

2010-06-03 13:10 . 2010-06-04 03:28 -------- d-----w- c:\documents and settings\Derek1\Local Settings\Application Data\jhvnxdxco

.

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))

.

2010-06-06 19:33 . 2009-04-10 17:50 65404448 --sha-w- c:\windows\system32\drivers\fidbox.dat

2010-06-06 19:32 . 2009-04-10 17:50 2389024 --sha-w- c:\windows\system32\drivers\fidbox2.dat

2010-06-06 17:50 . 2009-04-27 00:11 -------- d-----w- c:\program files\lg_fwupdate

2010-06-06 17:48 . 2009-04-10 17:50 876152 --sha-w- c:\windows\system32\drivers\fidbox.idx

2010-06-06 17:48 . 2009-04-10 17:50 225368 --sha-w- c:\windows\system32\drivers\fidbox2.idx

2010-06-06 01:14 . 2009-12-26 20:36 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware

2010-05-31 20:36 . 2009-09-02 13:40 -------- d-----w- c:\documents and settings\Derek1\Application Data\HpUpdate

2010-05-20 20:44 . 2009-12-30 00:38 -------- d-----w- c:\program files\StepMania

2010-05-12 04:09 . 2010-01-06 22:52 -------- d-----w- c:\documents and settings\All Users\Application Data\Microsoft Help

2010-04-29 19:39 . 2009-12-26 20:36 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2010-04-29 19:39 . 2009-12-26 20:36 20952 ----a-w- c:\windows\system32\drivers\mbam.sys

2010-04-18 23:08 . 2006-06-16 21:54 3350 --sha-w- c:\windows\system32\KGyGaAvL.sys

2010-04-18 23:07 . 2006-06-16 21:54 88 --sh--r- c:\windows\system32\B18134F98C.sys

2010-03-10 06:15 . 2004-08-10 17:51 420352 ----a-w- c:\windows\system32\vbscript.dll

.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))

.

.

*Note* empty entries & legit default entries are not shown

REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"DellSupportCenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2009-05-21 206064]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

"igfxtray"="c:\windows\system32\igfxtray.exe" [2005-10-14 94208]

"igfxhkcmd"="c:\windows\system32\hkcmd.exe" [2005-10-14 77824]

"igfxpers"="c:\windows\system32\igfxpers.exe" [2005-10-14 114688]

"DMXLauncher"="c:\program files\Dell\Media Experience\DMXLauncher.exe" [2005-10-05 94208]

"RealTray"="c:\program files\Real\RealPlayer\RealPlay.exe" [2006-05-17 26112]

"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2006-05-17 98304]

"ISUSScheduler"="c:\program files\Common Files\InstallShield\UpdateService\issch.exe" [2005-06-10 81920]

"HP Software Update"="c:\program files\HP\HP Software Update\HPWuSchd2.exe" [2010-03-12 49208]

"MSKDetectorExe"="c:\program files\McAfee\SpamKiller\MSKDetct.exe" [2005-08-12 1121792]

"Corel Photo Downloader"="c:\program files\Corel\Corel Photo Album 6\MediaDetect.exe" [2006-02-09 106496]

"dscactivate"="c:\program files\Dell Support Center\gs_agent\custom\dsca.exe" [2007-10-09 16384]

"DLA"="c:\windows\System32\DLA\DLACTRLW.EXE" [2006-09-21 127036]

"DellSupportCenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2009-05-21 206064]

"Rogers SHS"="c:\program files\Rogers\SelfHealing\shs.exe" [2009-05-26 2741560]

"RogersServicepointAgent.exe"="c:\program files\Rogers Online Protection\Rogers Servicepoint Agent\RogersServicepointAgent.exe" [2009-02-27 3228912]

"RemoteControl"="c:\program files\CyberLink\PowerDVD\PDVDServ.exe" [2007-03-15 71216]

"LanguageShortcut"="c:\program files\CyberLink\PowerDVD\Language\Language.exe" [2007-01-09 52256]

"LGODDFU"="c:\program files\lg_fwupdate\fwupdate.exe" [2007-02-26 249856]

"ISUSPM Startup"="c:\program files\Common Files\InstallShield\UpdateService\isuspm.exe" [2005-06-10 249856]

c:\documents and settings\All Users\Start Menu\Programs\Startup\

AOL 9.0 Tray Icon.lnk - c:\program files\AOL 9.0\aoltray.exe [2006-5-17 156784]

HP Digital Imaging Monitor.lnk - c:\program files\HP\Digital Imaging\bin\hpqtra08.exe [2005-5-11 282624]

HP Image Zone Fast Start.lnk - c:\program files\HP\Digital Imaging\bin\hpqthb08.exe [2005-5-12 73728]

Microsoft Office.lnk - c:\program files\Microsoft Office\Office\OSA9.EXE [1999-2-17 65588]

Run Registration Tool.lnk - c:\program files\WiFiConnector\NintendoWFCReg.exe [2009-7-3 1175552]

ymetray.lnk - c:\program files\Yahoo!\Yahoo! Music Engine\ymetray.exe [2008-2-5 54512]

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\session manager]

BootExecute REG_MULTI_SZ PDBoot.exe\0autocheck autochk *

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]

"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]

"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]

"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]

"%windir%\\system32\\sessmgr.exe"=

"c:\\Program Files\\Messenger\\msmsgs.exe"=

"c:\\Program Files\\Yahoo!\\Messenger\\YServer.exe"=

"c:\\Program Files\\Yahoo!\\Yahoo! Music Engine\\YahooMusicEngine.exe"=

"c:\\Program Files\\Java\\j2re1.4.2_03\\bin\\javaw.exe"=

"c:\\Program Files\\NetMeeting\\conf.exe"=

"%windir%\\Network Diagnostic\\xpnetdiag.exe"=

"c:\\Program Files\\Windows Live\\Messenger\\wlcsdk.exe"=

"c:\\Program Files\\CyberLink\\PowerDVD\\PowerDVD.exe"=

"c:\\Program Files\\BitTorrent\\bittorrent.exe"=

"c:\\Program Files\\WiFiConnector\\NintendoWFCReg.exe"=

"c:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"=

"c:\\Program Files\\Windows Live\\Sync\\WindowsLiveSync.exe"=

"c:\\Program Files\\Skype\\Phone\\Skype.exe"=

"c:\\Program Files\\Microsoft Office\\Office12\\ONENOTE.EXE"=

R2 RogersSelfHelpService;Rogers SHS Service;c:\program files\Rogers\SelfHealing\RogersSelfHelpService.exe [25/05/2009 11:05 PM 144696]

R2 RogersUpdateManager;Rogers Update Manager;c:\program files\Rogers\Update Manager\RogersUpdateManager.exe [22/04/2008 9:25 AM 163840]

R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [25/02/2009 7:07 PM 101936]

S3 Radialpoint Security Services;Rogers Online Protection;c:\program files\Rogers Online Protection\Rogers Online Protection\RpsSecurityAwareR.exe [27/02/2009 10:52 PM 97520]

.

.

------- Supplementary Scan -------

.

uStart Page = hxxp://rogers.yahoo.com

uSearchMigratedDefaultURL = hxxp://search.live.com/results.aspx?q={searchTerms}&src={referrer:source?}

mSearch Bar = hxxp://ca.red.clientapps.yahoo.com/customize/rogers/defaults/sb/*http://www.yahoo.com/search/ie.html

uInternet Settings,ProxyOverride = <local>

uSearchURL,(Default) = hxxp://ca.search.yahoo.com

IE: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx

IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~4\Office12\EXCEL.EXE/3000

IE: Open in new background tab - c:\program files\Windows Live Toolbar\Components\en-ca\msntabres.dll.mui/229?403d8f4a5a694306a3e748b2e26a3e08

IE: Open in new foreground tab - c:\program files\Windows Live Toolbar\Components\en-ca\msntabres.dll.mui/230?403d8f4a5a694306a3e748b2e26a3e08

Trusted Zone: musicmatch.com\online

.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net

Rootkit scan 2010-06-06 15:33

Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully

hidden files: 0

**************************************************************************

.

--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'explorer.exe'(2632)

c:\windows\system32\WININET.dll

c:\windows\system32\ieframe.dll

c:\windows\system32\webcheck.dll

c:\windows\system32\WPDShServiceObj.dll

c:\windows\system32\PortableDeviceTypes.dll

c:\windows\system32\PortableDeviceApi.dll

.

Completion time: 2010-06-06 15:36:34

ComboFix-quarantined-files.txt 2010-06-06 19:36

ComboFix2.txt 2010-06-06 18:05

Pre-Run: 40,520,822,784 bytes free

Post-Run: 40,509,505,536 bytes free

- - End Of File - - 799AC1F250E3E098D38DF82AF9182F1B

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Hi again,

Could you please do this as well :)

Now please launch MBAM, update it first and run a full scan. Post me the resulting log.

UPDATE JAVA

------------------

Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:

  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Look for "JDK 6 Update 20 (JDK or JRE)".
  • Click the "Download JRE" button to the right.
  • Select your Platform: "Windows".
  • Select your Language: "Multi-language".
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • Click Continue and the page will refresh.
  • Under Required Files, check the box for Windows Offline Installation, click the link below it and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.

Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.

  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u20-windows-i586.exe to install the newest version.
  • If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  • When the Java Setup - Welcome window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.

-- Starting with Java 6u10, the uninstaller incorporated in each new release uses Enhanced Auto update to automatically remove the previous version when updating to a later update release. It will not remove older versions, so they will need to be removed manually.

-- Java is updated frequently. If you want to be automatically notified of future updates, just turn on the Java Automatic Update feature and you will not have to remember to update when Java releases a new version.

Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click Ok and reboot your computer.

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I managed to use the norton removal tool. Before I move on I have questions.

Is it safe to connect my usb mem stick which had been connected to my pc at the time of infection? All it has on it is microsoft word documents and powerpoints. Should I connect it and have MBAM scan it too?

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Here is my MBAM log after scanning my computer:

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 4173

Windows 5.1.2600 Service Pack 2

Internet Explorer 8.0.6001.18702

06/06/2010 6:48:50 PM

mbam-log-2010-06-06 (18-48-50).txt

Scan type: Full scan (C:\|)

Objects scanned: 224375

Time elapsed: 1 hour(s), 11 minute(s), 48 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

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I did as you asked me to for the java runtime environment. So far I haven't experienced any problems with redirecting or new internet explorer windows opening up so thank you so much. Please answer my questions about my usb memory stick and continue with any further directions.

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Hello again,

To make sure your USB stick(s) do not contain any infectuous objects, please use Flash_Disinfector. This will leave all your files alone but remove any infections found.

Please download Flash_Disinfector.exe by sUBs and save it to your desktop.

  • Double-click Flash_Disinfector.exe to run it and follow any prompts that may appear.
  • The utility may ask you to insert your flash drive and/or other removable drives. Please do so and allow the utility to clean up those drives as well.
  • Hold down the Shift key when inserting the drive until Windows detects it to keep autorun.inf from executing if it is present.
  • Wait until it has finished scanning and then exit the program.
  • Reboot your computer when done.

Note: As part of its routine, Flash_Disinfector will create a hidden folder named autorun.inf in each partition and every USB drive that was plugged in when you ran it. Do not delete this folder...it will help protect your drives from future infection by keeping the autorun file from being installed on the root drive and running other malicious files.

ESET ONLINE SCANNER

----------------------------

I'd like us to scan your machine with ESET OnlineScan

  1. Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  2. Click the esetOnline.png button.
  3. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

    1. Click on esetSmartInstall.png to download the ESET Smart Installer. Save it to your desktop.
    2. Double click on the esetSmartInstallDesktopIcon.png icon on your desktop.

    3. Check esetAcceptTerms.png
    4. Click the esetStart.png button.
    5. Accept any security warnings from your browser.
    6. Check esetScanArchives.png
    7. Push the Start button.
    8. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    9. When the scan completes, push esetListThreats.png
    10. Push esetExport.png, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
      Note - when ESET doesn't find any threats, no report will be created.
    11. Push the esetBack.png button.
    12. Push esetFinish.png

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I ran flash disinfector and I am not sure if it found anything or if my flash drive is alright. I left my computer when the desktop went blank thinking it will take at least 5 minutes. When I got back the desktop was back so I guess the process was done. With the ESET online scanner, it found no threats so there is no log.

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Well done, unless you have any problems left, you are good to go. :)

Flash_Disinfector indeed doesn't list anything is found. In fact its a stand-alone component of combofix that cleanes autorun infections from flashdrives and its a pretty reliable tool.

ALL CLEAN

--------------

Your machine appears to be clean, please take the time to read below on how to secure the machine and take the necessary steps to keep it clean :)

Please do the following to remove the remaining programs from your PC:

  • Delete the tools used during the disinfection:
    • Click start > run and type combofix /uninstall, press enter. This will remove Combofix from your computer.
    • Delete DDS, GMER (this is a random named file) and OTL.

Please read these advices, in order to prevent reinfecting your PC:

  1. Install and update the following programs regularly:
    • an outbound firewall
      A comprehensive tutorial and a list of possible firewalls can be found here.
    • an AntiVirus Software
      It is imperative that you update your AntiVirus Software on regular basis.If you do not update your AntiVirus Software then it will not be able to catch the latest threats.
    • an Anti-Spyware program
      Malware Byte's Anti Malware is an excellent Anti-Spyware scanner. It's scan times are usually under ten minutes, and has excellent detection and removal rates.
      SUPERAntiSpyware is another good scanner with high detection and removal rates.
      Both programs are free for non commercial home use but provide a resident and do not nag if you purchase the paid versions.
    • Spyware Blaster
      A tutorial for Spywareblaster can be found here. If you wish, the commercial version provides automatic updating.
    • MVPs hosts file
      A tutorial for MVPs hosts file can be found here. If you would like automatic updates you might want to take a look at HostMan host file manager. For more information on thehosts file, and what it can do for you,please consult the Tutorial on the Hosts file

[*]Keep Windows (and your other Microsoft software) up to date!

I cannot stress how important this is enough. Often holes are found in Internet Explorer or Windows itself that require patching. Sometimes these holes will allow an attacker unrestricted access to your computer.

Therefore, please, visit the Microsoft Update Website and follow the on screen instructions to setup Microsoft Update. Also follow the instructions to update your system. Please REBOOT and repeat this process until there are no more updates to install!!

[*]Keep your other software up to date as well

Software does not need to be made by Microsoft to be insecure. You can use the Secunia Online Software occasionally to help you check for out of date software on yourmachine.

[*]Stay up to date!

The MOST IMPORTANT part of any security setup is keeping the software up to date. Malware writers release new variants every single day. If your software updates don't keep up, then the malware will always be one step ahead. Not a good thing.

Some more links you might find of interest:

Please reply to this topic if you have read the above information. If your computer is working fine, this topic will be closed afterwards.

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I am having trouble removing combofix. When I do run and put combofix /uninstall, I see the combofix loading bar then a window comes up saying something about the OS is not compatible with Xp or 2000. Then my firewall started to turn itself off on its own. I restarted and now my firewall is fine but I still don't know how to remove combofix.

With the OTL, GMER, Norton removal tool, and JRE installer, do i just simply click and press delete from my desktop? Do I need to keep flash disinfector too?

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With the OTL, GMER, Norton removal tool, and JRE installer, do i just simply click and press delete from my desktop? Do I need to keep flash disinfector too?
Yes, you can just delete all those tools. They are not installed in any way. You can keep Flash disinfector if you like it. It certainly is recommended when you want to plug in a flash drive from someone else (one never knows whats on a flash drive and better safe than sorry :)).

For combofix, just delete this copy, download a new one, rename it from combofix.exe to uninstall.exe and run it. This should uninstall combofix.

Please let me know if this answers your questions. ;)

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