mbam error

[julid]

recently when i try to open malwarebyte's anti-malware it says that an error has occured and that i should report this

MBAM_ERROR_LOAD_DATABASE (0, 5)

what should i do?please help me.

[gtyhfy]

Hello julid,

Let's try a reinstall first:

Please follow the instructions below, according to the version of Windows you are using:

For Windows XP:

1. Click on Start and select Control Panel
   
2. Open Add/Remove Programs
   
3. Uninstall Malwarebytes' Anti-Malware
   
4. Restart your computer very important
   
5. Download and run mbam-clean.exe from here
   
6. It will ask to restart your computer, please allow it to do so very important
   
7. After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here. Remember to enable your Anti-Virus after installation.
   

For Windows Vista and Windows 7:

1. Click on the Start button and select Control Panel
   
2. Click on Programs and Features
   
3. Uninstall Malwarebytes' Anti-Malware
   
4. Restart your computer very important
   
5. Download and run mbam-clean.exe from here
   
6. It will ask to restart your computer, please allow it to do so very important
   
7. After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here. Remember to enable your Anti-Virus after installation.
   

Note:

• You will need to reactivate the program using the license you were sent via email if using the Pro version
  
• Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
  Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.
  

If the above method cannot solve the problem, please tell the version of Windows and the antivirus/ internet security/ firewall you have on the system.

Please post back if you have further questions.

Thank You

PS Please use the button instead of one while replying.