Need help starting out of safe mode and stopping virus

[Harleyfox]

I am not a pro using forums, so bare with me

I was having probs screen freezing, figured malware or some virus, researched a bit,

tried to download malwarebytes and it kept getting blocked- started in safe mode, did system

restore to 5/31 I think, downloaded and ran malwarebytes- quick and full scan, both said

no infections ( in safe mode) when i try to start in regular mode, it starts, i can hear the window

sounds, but there is no picture, all black screen, no cursor nothing. I shut it down and

i am in safe mode now. Grateful to any help. please explain like 'dummies' so i can follow thanks

[gtyhfy]

Hello Harleyfox,

As we don't work on Malware removal or diagnostics in this forum, please follow the directions below.

• Please print out, read, and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
  
• One of the expert helpers there will give you one-on-one assistance when one becomes available.
  
• After posting your new topic, make sure under options, you select Track this topic and choose one of the Email options (prefer Immediate Email Notification) so that you're alerted when someone has replied to your post.
  
• Please be patient when waiting for an expert help as the expert helpers can get a bit busy.
  
• Please try not to post back (bump) your topic within the first 48 hours. Expert helpers will find the topics which has a zero post count first. By doing so, expert helpers may think the topic is replied and jump to other posts.
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• Please do not alter the system (eg install or uninstall any software/ conduct some fixes) after posting unless it is told by the expert helper. By doing so, it makes the expert more complicated about the picture of your system.
  

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here.

Thank You

[Maurice Naggar]

Harleyfox,

I'm closing this topic. Stay with your topic in the Malware removal sub-forum http://forums.malwarebytes.org/index.php?showtopic=52894