Malwarebytes Full Scan quits in the middle of a scan

[BrandonMalwareHater]

I am having a problem with full scan, I do it once a month just for added assurance, but the last 3 days it has been quitting in the middle of scans. And it is usually when it gets to scanning Norton components. I have tried uninstalling it and reinstalling it, but that did not solve the problem. I scanned this time because I saw evidence of mywebsearch on my computer, and the quick scan detected it and removed what it found, but I wanted to do a full scan to see if I got it all, and well like I said, the full scan quits and malwarebyes exits.

[noknojon]

Hi Brandon -

2 items - First if you have the "add on pack" with Norton please disable it while you scan -

Next remove and re install the program in case yours is corrupted -

As you have not listed your Operating System (XP Vista Win7) I have included all options - Please select yours -

To Fully Remove and Reinstall a Fresh New Copy of Malwarebytes - Read Carefully

Windows XP:

• Click on Start and select Control Panel
  
• Open Add/Remove Programs
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important !
  
• Download and run mbam-clean.exe from here
  

It will ask to restart your computer, please allow it to do so, very important

After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here

Note: You will need to reactivate the program using the license you were sent via email if using the Pro version only -

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

Windows Vista and Windows 7:

• Click on the Start button and select Control Panel
  
• Click on Programs and Features
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important !
  
• Download and run mbam-clean.exe from here
  

It will ask to restart your computer, please allow it to do so, very important

After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here and check for any updates -

Now reset any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications.

You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

Thank You -

[BrandonMalwareHater]

Hi Brandon -

2 items - First if you have the "add on pack" with Norton please disable it while you scan -

Next remove and re install the program in case yours is corrupted -

As you have not listed your Operating System (XP Vista Win7) I have included all options - Please select yours -

To Fully Remove and Reinstall a Fresh New Copy of Malwarebytes - Read Carefully

Windows XP:

• Click on Start and select Control Panel
  
• Open Add/Remove Programs
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important !
  
• Download and run mbam-clean.exe from here
  

It will ask to restart your computer, please allow it to do so, very important

After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here

Note: You will need to reactivate the program using the license you were sent via email if using the Pro version only -

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

Windows Vista and Windows 7:

• Click on the Start button and select Control Panel
  
• Click on Programs and Features
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important !
  
• Download and run mbam-clean.exe from here
  

It will ask to restart your computer, please allow it to do so, very important

After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here and check for any updates -

Now reset any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications.

You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

Thank You -

Thanks, I have just done this and I will now try the full scan again and see what happens.

[BrandonMalwareHater]

It failed again. I think I will just uninstall malwarebytes and go with someone else.

[BrandonMalwareHater]

there is a screenshot of the part where it freezes and crashes.

[exile360]

Run a Disk Check on your C: drive in Windows Vista or Windws 7:

• Click the Start button and select Computer
  
• Right-click on C: and select Properties
  
• Click on the Tools tab
  
• Under Error-checking click the Check Now... button and click Continue at the User Account Control prompt
  
• Mark the box next to Automatically fix file system errors and Scan for and attempt recovery of bad sectors
  
• When the message box pops up, click the Schedule disk check button and restart your computer
  
• Once your computer restarts it will check the drive, don't press any keys so that it is allowed to do so
  

Once that's done, do the same check on your other hard drives, but they won't require the reboot step. Then try a Full Scan again to see if it completes.

Please post back with your results.

Thanks

[BrandonMalwareHater]

Just took a suggestion from the symantec forums of cleaning out my quarantine list in NIS, as the guy thought that MBam was trying to scan something NIS was not allowing it to access. Once I did that the scan worked perfectly. The scan just completed without a hitch, so the case is solved.

[exile360]

Excellent

Thanks for letting us know.