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Help: Win 7 Computer locked out of Malwarebytes sites


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I believe my other PC has been infected. It is a Win 7 32-bit install. Here is the error message I was instructed to report to this forum (I guess).

The dialog box said:

"An error has occurred. Please report the following error code

to the Malwarebytes' Anti-Malware support team

Error Code: 732(12007,0)"

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Welcome mosspa -

Please perform the following fixes until fixed or all methods have been tried

STEP 01

  • Open Internet Explorer
  • Note: It MUST be Internet Explorer, not Firefox, Opera, Chrome or any other internet browser
  • Click on Tools at the top and select Internet Options
  • Note: If you do not see Tools, press the Alt key on your keyboard and it will show up
  • Click on the Connections tab
  • Click on the LAN settings button
  • Under Automatic configuration make sure that the box next to Automatically detect settings is checked, if it is not, then click the box next to it to check it
  • Click on the OK button to close the Local Area Network (LAN) Settings window
  • Click on the OK button to close the Internet Options window
  • Use This Diagram as a guide
  • Try updating Malwarebytes' Anti-Malware again and if it does not work then please proceed to Step 02

STEP 02

Disable Internet Explorer Proxy Settings and Reset TCP/IP

It is very important that these steps be carried out exactly as shown otherwise the fix will not work.

If you have any questions please ask before moving on.

  • Please start Notepad and using your mouse make sure you select and copy all the information below in the Code box into your new document.
  • Then save the file as "fixme.bat" to your Desktop - The .bat extension is important
  • In the drop down box for Save as type: make sure you select All Files (*.*) and keep the quotes on the name as well. Then close the new file.
    @ECHO OFF
    reg delete "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyServer /f
    reg delete "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyOverride /f
    reg add "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyEnable /t REG_DWORD /d 0 /f
    reg add "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v GlobalUserOffline /t REG_DWORD /d 0 /f
    netsh int ip reset resetlog.txt


  • On Vista/Win7 you need to Right click the file and choose Run as administrator to run it. With User Account Control on it should ask permission to run it. Click Yes
  • This will flash a black DOS box very quickly and go away, this is normal.
  • Restart your computer now.
  • Launch Internet Explorer and see if you can connect to the Internet.
  • Launch MBAM and check for Updates

STEP 03

Ping the Content Delivery Network

For Windows Vista or Windows 7:

Click on START and in the search line type in CMD and you should see cmd.exe show on the menu. Right click over cmd.exe and select Run as administrator

Then in the DOS console window type in the following and press the Enter key and verify that you get a response

PING mbam-cdn.malwarebytes.org

If all the pings failed then please try running the following command

TRACERT mbam-cdn.malwarebytes.org

Then copy and paste back the results on your next reply.

STEP 04

Exclude Malwarebytes' Anti-Malware's Files and Folders From Other Active Security Programs:

For Windows Vista or Windows 7:

  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  • C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  • C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  • C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  • C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  • C:\Windows\System32\drivers\mbam.sys
  • C:\Windows\System32\drivers\mbamswissarmy.sys

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE from it as well

The FAQ contains examples of setting file exclusions for some known AV products -

Thank You - :)

EDIT - If these do not work then we will look at Malware removal - (Did you note any Malware infection NAME)

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I went through the first couple and I thought about what I was doing. I definitely have an infection. I can't run Malwarebytes or Superantispyware to detect what it is. It is locking me out from the sites and disabling my ability to run the programs. It is autorunning IE as well as iTunes. It is downloading porn clips and playing them in media player. I'm not sure what it was doing with iTunes. I went away from the computer for a while while I was awaiting a reply. In the several hours I was away It downloaded and ran at least 10 instances of IE and there was a porn clip playing when I came back to the computer. Avast detected a virus/worm in a temporary internet file which I assume was part of the most recent porn downloads. When I tried to encase it in Avast Avast reports back that it can't complete the action. I get similar results when selecting delete or disable options. I was able to get an old version of Malwarebytes to scan and I'm awaiting the results.

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One other thing. I'm pretty sure how I started the infection. I downloaded a computer virus scan program which needed to be activated. When I selected the activate button, the window I was working in disappeared as did any trace of the program I downloaded. About 10 min later I got to see the first downloaded porn clip. Funny thing is that I scanned all of the un-RARed files with both Superantispyware, Avast and Malwarebytes before I executed anything. None of the programs found any malicious content in the folder I had un-archived the RAR archive to. Avast continually gives me false positives so when all three came back with a clean bill of health I was pretty confident.

Also, I'm not too concerned with the infection if I can keep it contained to the computer it now infects. That computer was my general purpose internet browsing computer so I can just clean the drive and reinstall windows I have to. There is some stuff I would like to get off of it, though before I kill it so I would like to try to disinfect it first anyway.

Thanks in advance.

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