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Ever since activating the protection module, often when starting my computer...


Jaldy
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...When I go to the command window and try to release or renew, I get an error message regarding the RCP server being unavailable. Also, often now after installing the protection module, my computer will not fully start up after Windows automatically logs in my administrator account. The desktop picture shows, but no icons are present, and when I click or keystroke, I get the motherboard's onbound sound "bloop". After opening task manager, it shows the ususal programs loading, but nothing moves forward.

If I wait about 20 minutes, it finally boots up, but the protection module, nor my sound card drivers succesfully load.

I have disabled the protection module and restarted my computer five times in a row without any adverse effects.

OS Name:				   Microsoft Windows XP Professional
OS Version: 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Original Install Date: 3/3/2008, 9:19:59 AM
System Up Time: 0 Days, 0 Hours, 14 Minutes, 33 Seconds
System Manufacturer: System manufacturer
System Model: P5K-E
System type: X86-based PC
Total Physical Memory: 2,047 MB
Available Physical Memory: 1,470 MB
Virtual Memory: Max Size: 2,048 MB
Virtual Memory: Available: 2,002 MB
Virtual Memory: In Use: 46 MB
Hotfix(s): 258 Hotfix(s) Installed

I tried searching for solutions on "starting" the RCP server, but they all have to do with versions of Windows that I am not using: or require just restarting the computer. This has not become an issue since I have installed the protection module.

Are there any logs or info I can post to help with the issue? Thank you! :)

Skyler

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Hi Jaldy and welcome to malwarebytes.:)

Actually, there is no edit button for new members. Unfortunately, because of some rotten beans they had to make restrictions. You have to become an Honorary member by making 50 posts and no, spamming will get you nowhere, but the exclusive banned membership.

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Jaldy,

Please follow the instructions below;

1. Click Start > All Programs > Accessories > System Tools

2. Click System Restore

Pick a date PRIOR to this issue occuring, and follow the instructions

Your computer will be re-started, and everything should go back to the way it was prior to the issue occuring.

Once the system has been restored, follow the instructions below to uninstall Malwarebytes AntiMalware;

  • Click on Start and select Control Panel
  • Open Add/Remove Programs
  • Uninstall Malwarebytes' Anti-Malware
  • Restart your computer very important
  • Download and run mbam-clean.exe from here
  • It will ask to restart your computer, please allow it to do so very important
  • After the computer restarts, install the latest version of Malwarebytes' Anti-Malware from here
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Finally, enable the protection module.

If the problem persists after doing the above, please let me know.

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I have had Malwarebytes installed for a very long time, but only recently purchased the retail version. The system restore tool does not show a restore point when I purchased the full version of Malwarebytes, so I will try a day or two earlier from my purchase time and get back with you.

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I restored to a date prior to me purchasing and activating the full version of Malwarebytes and the RPC server not starting has not happened over 6 reboots. However, staring at a blank desktop was not fixed. From what I can tell, it has to do with failing motherboard drivers, or quite possibly hardware failure.

I am going to re-install the protection module and update, and get back with you on the RPC server issue.

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