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my internet and sound stopped working after using malwarebytes


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A few days ago i must've gotten a virus on my computer befcause an antivirus program kept popping up (green shield with a white checkmark). I used malwarebytes and the anitvirusd program seemed to have dissapeared but now my internet is not workking and my sound is not working either. is the virus still there??? please help!! :D

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The member dahee10 above is seeking help at the malmare removal forum (topic HERE), so anyone please do not reply here any more. If others members need to seek help on malware removal, please follow the directions below.

As we don't work on Malware removal or diagnostics in the general forums, please follow the directions below.

  • Please print out, read, and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
    One of the expert helpers there will give you one-on-one assistance when one becomes available.
  • After posting your new post, make sure under options, you select Track this topic and choose one of the Email options (prefer Immediate Email Notification) so that you're alerted when someone has replied to your post.
  • Please be patient as the experts can get a bit busy.
    Please try not to reply your topic within the first 48 hours, as the expert helpers will try to find the topics which has a 0 post count first. If there is no reply from any experts after 48 hours, you can reply the topic for asking help again.
    If your post has not been replied over 5 days, you may send a Private Message to a Moderator asking for assistance.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here.

Thank you for your cooperation.

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