Jump to content

Is my computer clean?


Recommended Posts

  • Replies 101
  • Created
  • Last Reply

Top Posters In This Topic

No, it's not due to malware.

  • Download OTL to your desktop.
  • Double click on the icon to run it. Make sure all other windows are closed to let it run uninterrupted.
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Under the Standard Registry box change it to All.
  • Check the boxes beside LOP Check and Purity Check.
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.

Link to post
Share on other sites

No, it's not due to malware.

  • Download OTL to your desktop.
  • Double click on the icon to run it. Make sure all other windows are closed to let it run uninterrupted.
  • When the window appears, underneath Output at the top change it to Minimal Output.
  • Under the Standard Registry box change it to All.
  • Check the boxes beside LOP Check and Purity Check.
  • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.

Hi - I started OTL scan about an hour ago - the only sign that's it's working is an hour glass on the screen - it doesn't show it scanning through the files like other scans - is it working or is it just hung up?

Link to post
Share on other sites

Regular.

Hello again -

I've read the instructions at the bleepingcomputer website but have not done the SFC.EXE scan yet -this is WAY above my comfort level. I also have an application on my computer that I've paid a license fee to use (for my job) - If I should have to do a system restore I don't know how that wil affect my licensed application. I'm must check with them first before proceeding any further.

Link to post
Share on other sites

It's not a system restore. This will just verify that all files are legitimate and if there is anything missing or modified, it will be replaced with the original file.

Hello - I ran SFC.EXE - I was not requested to run my Windows XP installation CD - here is a fresh DDS log and I've attached the attach.zip file.

---------------------------------------------------------------------

DDS (Ver_10-03-17.01) - NTFSx86

Run by Linda Cross at 7:25:04.03 on Thu 06/24/2010

Internet Explorer: 8.0.6001.18702

Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1022.683 [GMT -7:00]

AV: McAfee VirusScan *On-access scanning enabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}

FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch

svchost.exe

C:\Program Files\Windows Defender\MsMpEng.exe

C:\WINDOWS\System32\svchost.exe -k netsvcs

C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup

svchost.exe

svchost.exe

C:\WINDOWS\system32\LEXBCES.EXE

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\system32\LEXPPS.EXE

C:\WINDOWS\Explorer.EXE

svchost.exe

C:\Program Files\McAfee\SiteAdvisor\McSACore.exe

C:\WINDOWS\system32\ctfmon.exe

C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe

c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe

c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe

C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\Program Files\McAfee\MPF\MPFSrv.exe

C:\Program Files\McAfee\MSK\MskSrver.exe

C:\WINDOWS\System32\svchost.exe -k imgsvc

c:\PROGRA~1\mcafee.com\agent\mcagent.exe

C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe

C:\Documents and Settings\Linda Cross\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://phoenix.cox.net/cci/home

uDefault_Search_URL = hxxp://www.earthlink.net/partner/more/msie/button/search.html

uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8

uInternet Connection Wizard,ShellNext = iexplore

mURLSearchHooks: H - No File

TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll

TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File

TB: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - No File

TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File

TB: {C4069E3A-68F1-403E-B40E-20066696354B} - No File

TB: {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No File

TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File

EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File

EB: &Discuss: {bdeade7f-c265-11d0-bced-00a0c90ab50f} - shdocvw.dll

EB: {FE54FA40-D68C-11D2-98FA-00C0F0318AFE} - No File

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

StartupFolder: c:\docume~1\lindac~1\startm~1\programs\startup\setup_~1.lnk - c:\documents and settings\linda cross\desktop\virus removal tool\setup_9.0.0.722_23.06.2010_07-43[1]\startup.exe

IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000

IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_60D6097707281E79.dll/cmsidewiki.html

IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE}

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - c:\progra~1\yahoo!\messen~1\YPager.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_03\bin\ssv.dll

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL

Trusted Zone: alpineaccess.com

Trusted Zone: internet

Trusted Zone: mcafee.com

Trusted Zone: musicmatch.com\online

DPF: DirectAnimation Java Classes - file://c:\windows\java\classes\dajava.cab

DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab

DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} - hxxps://support.microsoft.com/OAS/ActiveX/MSDcode.cab

DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/C/0/C/C0CBBA88-A6F2-48D9-9B0E-1719D1177202/LegitCheckControl.cab

DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} - hxxp://www.symantec.com/techsupp/asa/ctrl/tgctlsr.cab

DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1238559981937

DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab

DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab

DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} - hxxp://www.symantec.com/techsupp/asa/ctrl/SymAData.cab

DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} - hxxp://download.mcafee.com/molbin/iss-loc/mcfscan/3,0,0,5957/mcfscan.cab

Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll

Notify: igfxcui - igfxsrvc.dll

SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\wifd1f~1\MpShHook.dll

============= SERVICES / DRIVERS ===============

R0 06303612;06303612 Boot Guard Driver;c:\windows\system32\drivers\06303612.sys [2010-6-23 37392]

R0 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2009-10-5 385536]

R1 bfbe;bfbe;c:\windows\system32\bfbe.sys [2010-4-21 75264]

R1 setup_9.0.0.722_23.06.2010_07-43[1]drv;setup_9.0.0.722_23.06.2010_07-43[1]drv;c:\windows\system32\drivers\0630361.sys [2010-6-23 315408]

R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2010-4-16 79816]

R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2009-10-5 35272]

R3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2009-10-5 34248]

R3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2009-10-5 40552]

R3 rootrepeal;rootrepeal;\??\c:\windows\system32\drivers\rootrepeal.sys --> c:\windows\system32\drivers\rootrepeal.sys [?]

S0 Lbd;Lbd;c:\windows\system32\drivers\lbd.sys --> c:\windows\system32\drivers\Lbd.sys [?]

S1 06303611;06303611;c:\windows\system32\drivers\06303611.sys --> c:\windows\system32\drivers\06303611.sys [?]

S1 MpKsla3c22b50;MpKsla3c22b50;\??\c:\windows\system32\mpenginestore\mpksla3c22b50.sys --> c:\windows\system32\mpenginestore\MpKsla3c22b50.sys [?]

S3 diskchk;diskchk;\??\c:\windows\system32\diskchk.sys --> c:\windows\system32\diskchk.sys [?]

S3 utqxodiy;AVZ Kernel Driver;c:\windows\system32\drivers\utqxodiy.sys [2010-6-1 7168]

=============== Created Last 30 ================

2010-06-24 14:06:58 53760 ----a-w- c:\windows\system32\dllcache\wiamsmud.dll

2010-06-24 14:05:59 34375 ----a-w- c:\windows\system32\dllcache\tpro4.sys

2010-06-24 14:04:58 12288 ----a-w- c:\windows\system32\dllcache\EXCH_smtpctrs.dll

2010-06-24 14:03:59 75392 ----a-w- c:\windows\system32\dllcache\s3savmxm.sys

2010-06-24 14:02:58 83748 ----a-w- c:\windows\system32\dllcache\prcp.nls

2010-06-24 14:01:43 198144 ----a-w- c:\windows\system32\dllcache\nv3.sys

2010-06-24 14:00:59 7168 ----a-w- c:\windows\system32\dllcache\mxport.dll

2010-06-24 14:00:59 19968 ----a-w- c:\windows\system32\dllcache\mxnic.sys

2010-06-24 14:00:58 19968 ----a-w- c:\windows\system32\dllcache\mxicfg.dll

2010-06-24 14:00:57 21888 ----a-w- c:\windows\system32\dllcache\mxcard.sys

2010-06-24 14:00:56 229439 ----a-w- c:\windows\system32\dllcache\multibox.dll

2010-06-24 14:00:56 103296 ----a-w- c:\windows\system32\dllcache\mtxvideo.sys

2010-06-24 14:00:43 5504 ----a-w- c:\windows\system32\dllcache\mstee.sys

2010-06-24 14:00:42 49024 ----a-w- c:\windows\system32\dllcache\mstape.sys

2010-06-24 14:00:36 12416 ----a-w- c:\windows\system32\dllcache\msriffwv.sys

2010-06-24 14:00:13 2944 ----a-w- c:\windows\system32\dllcache\msmpu401.sys

2010-06-24 14:00:10 22016 ----a-w- c:\windows\system32\dllcache\msircomm.sys

2010-06-24 14:00:10 1875968 ----a-w- c:\windows\system32\dllcache\msir3jp.lex

2010-06-24 14:00:09 98304 ----a-w- c:\windows\system32\dllcache\msir3jp.dll

2010-06-24 13:58:58 58368 ----a-w- c:\windows\system32\dllcache\m3091dc.dll

2010-06-24 13:57:58 45632 ----a-w- c:\windows\system32\dllcache\ip5515.sys

2010-06-24 13:56:59 165888 ----a-w- c:\windows\system32\dllcache\hpgt53.dll

2010-06-24 13:55:59 31744 ----a-w- c:\windows\system32\dllcache\esucmd.dll

2010-06-24 13:54:59 91305 ----a-w- c:\windows\system32\dllcache\dimaint.sys

2010-06-24 13:53:59 248064 ----a-w- c:\windows\system32\dllcache\cl546xm.sys

2010-06-24 13:52:59 180258 ----a-w- c:\windows\system32\dllcache\c_20000.nls

2010-06-24 13:51:59 26880 ----a-w- c:\windows\system32\dllcache\atirtsnd.sys

2010-06-24 13:50:40 66048 ----a-w- c:\windows\system32\dllcache\s3legacy.dll

2010-06-24 13:50:30 2146304 ----a-w- c:\windows\system32\dllcache\OLD12A.tmp

2010-06-23 14:10:04 37392 ----a-w- c:\windows\system32\drivers\06303612.sys

2010-06-23 14:10:03 315408 ----a-w- c:\windows\system32\drivers\0630361.sys

2010-06-19 14:13:27 0 d-----w- c:\documents and settings\linda cross\DoctorWeb

2010-06-15 05:26:32 0 d-sha-r- C:\cmdcons

2010-06-09 05:37:16 3247 ----a-w- c:\windows\system32\wbem\Outlook_01cb0795d19cf67c.mof

2010-06-08 22:39:42 743424 ------w- c:\windows\system32\dllcache\iedvtool.dll

2010-06-02 23:04:33 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2010-06-02 23:04:28 20952 ----a-w- c:\windows\system32\drivers\mbam.sys

2010-06-01 12:34:50 0 ----a-w- c:\documents and settings\linda cross\defogger_reenable

2010-06-01 07:14:37 7168 ----a-w- c:\windows\system32\drivers\utqxodiy.sys

2010-05-28 17:52:33 3247 ----a-w- c:\windows\system32\wbem\Outlook_01cafe8e8cb9d7e2.mof

2010-05-28 07:35:09 0 d-----w- C:\ea

==================== Find3M ====================

2010-05-24 22:27:36 4224 ----a-w- c:\windows\system32\drivers\RDPCDD.SYS

2010-05-24 22:27:36 4224 ----a-w- c:\windows\system32\dllcache\rdpcdd.sys

2010-05-21 21:14:28 221568 ------w- c:\windows\system32\MpSigStub.exe

2010-05-20 13:28:55 7304 ----a-w- c:\windows\system32\drivers\kgpcpy.cfg

2010-05-20 01:55:10 7000064 ---ha-w- C:\SZKGFS.dat

2010-05-19 18:36:48 112 ----a-w- c:\docume~1\alluse~1\applic~1\JOJr2m.dat

2010-05-05 13:30:57 173056 ----a-w- c:\windows\system32\dllcache\ie4uinit.exe

2010-05-02 05:22:50 1851264 ----a-w- c:\windows\system32\win32k.sys

2010-05-02 05:22:50 1851264 ----a-w- c:\windows\system32\dllcache\win32k.sys

2010-04-26 22:58:12 256512 ----a-w- c:\windows\PEV.exe

2010-04-21 17:15:23 75264 ----a-w- c:\windows\system32\bfbe.sys

2010-04-20 05:30:08 285696 ----a-w- c:\windows\system32\dllcache\atmfd.dll

2010-04-20 05:30:08 285696 ----a-w- c:\windows\system32\atmfd.dll

2010-04-06 11:52:46 2462720 ----a-w- c:\windows\system32\dllcache\wmvcore.dll

2008-07-26 20:59:27 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008072620080727\index.dat

============= FINISH: 7:27:32.07 ===============

Link to post
Share on other sites

It's not a system restore. This will just verify that all files are legitimate and if there is anything missing or modified, it will be replaced with the original file.

Forgot to mention one more thing - I ran mbam yesterday. Here is the log - there was one infected windows/system32 file.

------------------------------------------------------------------------------

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 4229

Windows 5.1.2600 Service Pack 3

Internet Explorer 8.0.6001.18702

6/23/2010 9:42:24 AM

mbam-log-2010-06-23 (09-42-24).txt

Scan type: Quick scan

Objects scanned: 145169

Time elapsed: 15 minute(s), 2 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 1

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

C:\WINDOWS\SYSTEM32\DRIVERS\06303611.sys (Rootkit.Agent.H) -> Quarantined and deleted successfully.

Attach.zip

Link to post
Share on other sites

MBAM.

MBAM log in normal mode (log in safe mode follows below):

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 4229

Windows 5.1.2600 Service Pack 3

Internet Explorer 8.0.6001.18702

6/24/2010 11:03:53 AM

mbam-log-2010-06-24 (11-03-53).txt

Scan type: Quick scan

Objects scanned: 147266

Time elapsed: 12 minute(s), 1 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

------------------------------------------------------------------------

MBAM log in safe mode:

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 4229

Windows 5.1.2600 Service Pack 3 (Safe Mode)

Internet Explorer 8.0.6001.18702

6/24/2010 12:15:05 PM

mbam-log-2010-06-24 (12-15-05).txt

Scan type: Quick scan

Objects scanned: 146363

Time elapsed: 7 minute(s), 29 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

------------------------------------------------------

AM I CLEAN YET? Thanks for your help!!

Link to post
Share on other sites

To where redirects you?

Usually to like another type of search page listing various websites to click on for the particular subject you're searching for. For example just now I did a google search on malwarebytes anti-malware. Google brought up all the various website options for me to click on. I clicked on what should have taken me to www.malwarebytes.org/mbam.php. instead I was redirected to an almost blank Google page with a search box and two buttons to click on - one says "Google Search" and the other says "I'm Feeling Lucky". I'm pretty baffled by this. Any ideas?

Link to post
Share on other sites

Please try downloading and burning the following from another computer.

Avira AntiVir Rescue System

Requires access to a working computer with a CD/DVD burner to create a bootable CD.

  • Download the
    Avira AntiVir Rescue System
    from

  • Place a blank CD in your burner and double-click on the downloaded file named
    rescue_system-common-en.exe

  • The program will automatically burn the CD for you.

  • Place the burned CD into the affected computer and start the computer from this CD.

  • On the bottom left side of the screen there are 2 flags. Using your mouse click on the British flag to use English.

  • Click on the
    Configuration
    button.

    • Select
      Scan all files

    • Select
      Try to repair infected files
      and
      Rename files, if they cannot be removed

    • Select
      Scan for dialers

    • Select
      Scan for joke programs (Jokes)

    • Select
      Scan for games

    • Select
      Scan for spyware (SPR)

    [*]
    Click on
    Virus scanner

    [*]
    Click on
    Start scanner
    at the bottom of the screen

    [*]
    Currently the program does not support saving a log. Write down the amount of items for Records, Suspect files, and Warnings

The Avira AntiVir Rescue System is a Linux-based application that allows accessing computers that cannot be booted anymore and is updated several times a day so that the most recent security updates are always available.

Possible solutions to Screen Resolution and other issues

  1. Please see the post
    if you're unable to view the entire screen of Avira.

  2. You can also review this one

  3. Currently only the German keyboard is supported.
    English keyboards require work arounds.

  4. Some computers attempt to mount the floppy even though they don't have one. You may need to go in to the BIOS and disable the floppy drive in order to mount your hard drive for scanning.

Link to post
Share on other sites

Please try downloading and burning the following from another computer.

Avira AntiVir Rescue System

Requires access to a working computer with a CD/DVD burner to create a bootable CD.

  • Download the
    Avira AntiVir Rescue System
    from

  • Place a blank CD in your burner and double-click on the downloaded file named
    rescue_system-common-en.exe

  • The program will automatically burn the CD for you.

  • Place the burned CD into the affected computer and start the computer from this CD.

  • On the bottom left side of the screen there are 2 flags. Using your mouse click on the British flag to use English.

  • Click on the
    Configuration
    button.

    • Select
      Scan all files

    • Select
      Try to repair infected files
      and
      Rename files, if they cannot be removed

    • Select
      Scan for dialers

    • Select
      Scan for joke programs (Jokes)

    • Select
      Scan for games

    • Select
      Scan for spyware (SPR)

    [*]
    Click on
    Virus scanner

    [*]
    Click on
    Start scanner
    at the bottom of the screen

    [*]
    Currently the program does not support saving a log. Write down the amount of items for Records, Suspect files, and Warnings

The Avira AntiVir Rescue System is a Linux-based application that allows accessing computers that cannot be booted anymore and is updated several times a day so that the most recent security updates are always available.

Possible solutions to Screen Resolution and other issues

  1. Please see the post
    if you're unable to view the entire screen of Avira.

  2. You can also review this one

  3. Currently only the German keyboard is supported.
    English keyboards require work arounds.

  4. Some computers attempt to mount the floppy even though they don't have one. You may need to go in to the BIOS and disable the floppy drive in order to mount your hard drive for scanning.

I'm not sure I'll be able to try this step - I don't have ready access to another computer.

Link to post
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.

Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.